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330 posts

Ultimate Geek


# 80137 27-Mar-2011 12:30
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My wife has W7 professional 64 bit. Everything has been fine until we applied the first SP. (All other fixes have been applied.) FP1 won't let e-mail work, and won't let our browser work. However other functions work - Skype, TeamViewer, FTP, etc - even the FF addon from XNet. But we can't access the web from the browser.

We've uninstalled and reinstalled a couple of times but no joy. We've searched for similar stories but no joy. We're going to have to get the dealer to fix this for us - which may mean a complete reinstallation (not a brilliant solution), unless anyone here has a bright idea.

Another issue which doesn't seem relevant but I don't know for sure is starting Windows. From the early days (the laptop is nearly a year old) the machine sometimes (less than weekly) doesn't start correctly. We have to restart it. The power is on, but screen blank for 10-15 minutes. We have to power it off and then restart. Very strange.

Thanks

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  # 452363 27-Mar-2011 12:49
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what is FP1?

which browser are you using? IE? Do you have a proxy server configured?






330 posts

Ultimate Geek


  # 452366 27-Mar-2011 12:56
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Ah - should have said shouldn't I. No proxy server - use XNET for connecting - we have a Linksys router. We use FF - but with the fixpack applies neither FF nor IE work.

 
 
 
 


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Ultimate Geek


  # 452368 27-Mar-2011 13:02
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Tried Chrome?




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Ultimate Geek


  # 452370 27-Mar-2011 13:10
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Just discussing it with Lynette and she says we did ping OK. Had to check with her because my short term memory is very bad - had a stroke four years ago. We might retry later this afternoon after we've backed up everything.



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Ultimate Geek


  # 452372 27-Mar-2011 13:14
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Don't have Chrome - and given neither FF nor IE work with FP1 on, I have a major problem - FF is tweaked with addons, etc - IE is vanilla - only ever used to identify MS updates.



330 posts

Ultimate Geek


  # 452373 27-Mar-2011 13:18
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Sorry - didn't notice the first question - FP1 (or is that SP 1) is the service pack MS recently released for W7.

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Ultimate Geek


  # 452379 27-Mar-2011 13:29
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try starting FF in safe mode, start, run, "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode




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330 posts

Ultimate Geek


  # 452386 27-Mar-2011 13:40
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Well, first problem is we don't have FP1 installed - we've had to remove it so we can use the system for work. I can reinstall it - but that takes a while and we'll probably finish making sure everything's working on my system (including the stuff we transfer from Lynette's) before we do that. The we can take the machine in to be fixed tomorrow.

Second problem with this is - what will that tell me? Neither IE nor FF will access websites - and nor will Thunderbird access e-mail. When I uninstall the fixpack, all is back to normal. I've tried this three times and each time is the same. The net still works from my system, and everything except except websites still works. So even the Xnet addin to FF still works - tells us internet usage.

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Ultimate Geek


  # 452395 27-Mar-2011 14:03
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Try making a new Windows user account and see if you can access the Internet with a fresh account?




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Ultimate Geek


  # 452398 27-Mar-2011 14:07
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OK - when we have time to reinstall we'll try that.

gzt

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  # 452472 27-Mar-2011 17:26
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What security solution are you using?

Very likely to be some kind of firewall interaction.

Next time this is in progress, disable your 3rd party firewall, and disable the windows firewall. Restart any browsers. If that works, and you can't figure it out or work around it come back for ideas.



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Ultimate Geek


  # 452488 27-Mar-2011 18:04
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Aha. I have MS stuff disabled - my main tool is Avast!. I'll try a different tool.

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  # 452510 27-Mar-2011 18:53
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PhilANZ: Sorry - didn't notice the first question - FP1 (or is that SP 1) is the service pack MS recently released for W7.


OK, its SP1 then :-)  There werent any new features introduced so they wouldnt call it FP1 (feature pack 1).




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  # 452511 27-Mar-2011 18:57
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PhilANZ: Just discussing it with Lynette and she says we did ping OK.


did you test ping by name, or by IP address?  perhaps something screwy is going on with DNS resolution post-sp1.

try loading http://202.180.68.145/ (www.slingshot.co.nz) in your browser.  if the home page comes up with the IP, but not the name, then its likely a dns issue.






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Ultimate Geek


  # 452588 27-Mar-2011 22:24
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OK - we've reinstalled the fixpack, and as usual everything seems to still be OK - except thunderbird and the most important part of firefox - browsing sites. (The XNet add-on still reports monthly usage.) IE says site found - waiting for reply - but never goes any further.

Safe mode didn't change anything. Stopping Avast made no difference. Pinging works with names and IP addresses. So it looks like we're into WN tomorrow to drop off the machine at the PB Technologies - see if they've got any solutions.

Thanks

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