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Topic # 80568 1-Apr-2011 13:42
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We are having problems with an Asus netbook running W7 Home Premium.

When we turn it off (by screen click or power button), it seems to be not fully closing down. It seems that it might be going into hibernation or sleep or something because an indicator light on the corded USB mouse stays on, which shouldn’t happen. If we turn it off by a long push on the power button, the same thing happens.

When the power button is pushed to turn it on, the Starting Windows message shows on the screen, the animated W7 logo shows and after a while the W7 start-up sound plays. Then the screen goes near-black but there seems to be a bit of backlight on it, and the hard-drive indicator winks for quite a while and then slows down. Nothing further happens and W7 does not go any further and screen stays blank and dimly lit.

I am thinking that the settings for awake v. hibernation v. sleep are all up the pole. The power saving settings in Control Panel are all set on ‘never’.

It is possible to start the laptop in Safe Mode but apart from that it is now virtually useless because it won’t boot unless in Safe Mode.

It has recently been upgraded from a beta-type version of W7 to a legit version of Home Premium but had these symptoms prior to the upgrade. The old W7 is still on the hard drive showing as ‘windows.old’. My gut feeling is that the upgrade did not cause any of this but the problem is now worse than it was (at least it would start before). A MS technician in their Philippines call centre talked me through the upgrade and he was the one who suggested that the power saving settings were at fault. He changed them to ‘never’ because he thought it was going into hibernation or sleep instead of turning off.

I hope I have described this OK. I am at the outer limit of my techiness on all this and would be very grateful for any comments or suggestions.

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Stu

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  Reply # 454242 1-Apr-2011 15:32
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I would do a clean installation of Windows. ie format and install. Could be an issue with remnants of the beta install.



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  Reply # 454261 1-Apr-2011 16:12
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SO20108
BigHammer: I would do a clean installation of Windows. ie format and install.


Hmmm, thanks. Those words just roll of the tongue of someone who understands how to do that. Unfortunately that's a bit beyond my knowledge, if only because I've never done it before and am wary of things I don't fully understand.

I wouldn't mind taking it to a professional to get it done for us but that would probably cost a fair amount and I can buy a new replacement machine with similar specs for about $600. It's my wife's netbook and she only uses it for very basic stuff and low specs are not an issue. So I'm not sure whether getting a prof to do it is worthwhile.

 
 
 
 


Stu

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  Reply # 454264 1-Apr-2011 16:25
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Where are you based?



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  Reply # 454270 1-Apr-2011 16:38
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BigHammer: Where are you based?




We are in Auckland. Could this be a BIOS thing? Wondering if I could try updating BIOS and drivers from Asus website?

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  Reply # 454276 1-Apr-2011 16:47
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If you haven't done that already then it would be worth a look. Not much to a netbook and the Windows drivers should be fine. Always exceptions though. Have a crack. If it all falls flat then go to Plan B.

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  Reply # 454278 1-Apr-2011 16:52
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Did you install the appropriate drivers for this laptop when you installed Windows 7 beta?







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  Reply # 454289 1-Apr-2011 17:18
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freitasm: Did you install the appropriate drivers for this laptop when you installed Windows 7 beta?



Sorry- don't now. The machine was bought with XP and ran fine but soon after our son loaded the W7 beta which was new at the time. Son has now gone away otherwise I would get him to sort this out.

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  Reply # 454317 1-Apr-2011 18:52
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It is unclear from your description if you looked at the current power button behaviour definition in: control panel -> 'power options' -> 'choose what the power buttons do'.

I have seen a few machines configured by manufacturer default for sleep, rather than turn off or hibernate. An Asus laptop I owned was one.

Before applying a bios update, you might try a bios reset to defaults. Afterwards, look at the power options in the bios and see what behaviour is configured. Some bios permit more customisation than others so you might not see a thing. Asus usually provide all options tho.

Not booting unless in safe mode is more serious. Either a very serious hardware related problem, or just totally the wrong drivers for some fundamental hardware. In the latter case, incorrect display adaptor drivers are almost always the cause. Get the drivers from the Asus site for your laptop (rather than video card manufacturer reference drivers) and install in safe mode.

Did you buy an upgrade version or full version of the windows 7 home premium?



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  Reply # 454426 2-Apr-2011 04:34
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gzt: It is unclear from your description if you looked at the current power button behaviour definition in: control panel -> 'power options' -> 'choose what the power buttons do'.

I have seen a few machines configured by manufacturer default for sleep, rather than turn off or hibernate. An Asus laptop I owned was one.

Before applying a bios update, you might try a bios reset to defaults. Afterwards, look at the power options in the bios and see what behaviour is configured. Some bios permit more customisation than others so you might not see a thing. Asus usually provide all options tho.

Not booting unless in safe mode is more serious. Either a very serious hardware related problem, or just totally the wrong drivers for some fundamental hardware. In the latter case, incorrect display adaptor drivers are almost always the cause. Get the drivers from the Asus site for your laptop (rather than video card manufacturer reference drivers) and install in safe mode.

Did you buy an upgrade version or full version of the windows 7 home premium?


Thanks. Have played with various settings for what power button does. However can only now start in safe mode and options for this are more limited in that mode, so it's a bit of a 'catch 22'.

How do I do a bios resets to defaults? I guess I start with start with pressing F8 during boot?

W7 HP was upgrade.


gzt

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  Reply # 454470 2-Apr-2011 10:54
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F8 is the shortcut to the windows start up options. Bios is different.

Most bios have a message 'Press [key x] to enter bios' during startup.

I forget which for Asus. Bios entry is usually the delete [del] button, or F2, or F10. Press one of these immediately after powering up.

Another technique is to hold down the space bar during start up. This usually causes a keyboard error message which in turn displays the correct key name required to enter bios.

What is the precise model of your machine?



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  Reply # 454494 2-Apr-2011 12:00
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gzt: F8 is the shortcut to the windows start up options. Bios is different.

Most bios have a message 'Press [key x] to enter bios' during startup.

I forget which for Asus. Bios entry is usually the delete [del] button, or F2, or F10. Press one of these immediately after powering up.

Another technique is to hold down the space bar during start up. This usually causes a keyboard error message which in turn displays the correct key name required to enter bios.

What is the precise model of your machine?


Pressing F2 was the way to go and I have reset BIOS options to default - with no positive effect.

I have also got new VGA driver from ASUS website and installed in safe mode, per your earlier post - again with no effect.

Netbook is ASUS 1008HA.

gzt

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  Reply # 454500 2-Apr-2011 12:18
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Worth having a look at the power options in the bios. That has nothing to do with your start up problem tho.

There is a bunch of diagnosis you could still do from here, but doing a clean install of W7 is the best option if there is no data to lose on the laptop.

A clean (wipe everything) install is possible using upgrade media, but there are several hoops to jump through. Are you in a position to run the upgrade/install process again with instructions?




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  Reply # 454503 2-Apr-2011 12:28
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gzt:
Worth having a look at the power options in the bios. That has nothing to do with your start up problem tho.

There is a bunch of diagnosis you could still do from here, but doing a clean install of W7 is the best option if there is no data to lose on the laptop.

A clean (wipe everything) install is possible using upgrade media, but there are several hoops to jump through. Are you in a position to run the upgrade/install process again with instructions?



Thanks - the clean install seems to be only option and as things stand we have nothing to lose. I am in a position to run process again - what do you have in mind?

The version of W7HP that I have says on the case "This kit is only distributed to qualified customers to replace non-genuine software on the PC that failed online Windows validation" - which was exactly the position I was in.

gzt

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  Reply # 454516 2-Apr-2011 13:30
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Boot the install media

  1. Choose the 'custom' install option

  2. On the 'where do you want to install windows' screen select the 'drive options (advanced)' item etc, delete all partitions. Note: Your machine might have a diagnostic or recovery partition. This will be the smaller of the two. If it is a recovery partition this might contain a version of windows xp. Keep it or get the space, up to you.

  3. After you have deleted, use the 'new' option to create a new partition and the 'format' option to format it.


After that it is just the usual set up. If there is only an 'upgrade' option and you cannot select the 'custom' option we need to do something different.



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  Reply # 454519 2-Apr-2011 13:55
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gzt: Boot the install media


    1. Choose the 'custom' install option



    1. On the 'where do you want to install windows' screen select the 'drive options (advanced)' item etc, delete all partitions. Note: Your machine might have a diagnostic or recovery partition. This will be the smaller of the two. If it is a recovery partition this might contain a version of windows xp. Keep it or get the space, up to you.



    1. After you have deleted, use the 'new' option to create a new partition and the 'format' option to format it.



After that it is just the usual set up. If there is only an 'upgrade' option and you cannot select the 'custom' option we need to do something different.


Because the netbook has no DVD drive, I copied the W7 HP onto a USB drive (and that's what I used when the MS guy was helping me the other day). When you say "boot the install media" do you mean start the PC in safe mode (the only I can get it to run) and then start the W7 setup from the USB drive?

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