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RichardBigBuddy

36 posts

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#84551 2-Jun-2011 09:58
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Got a major problem with one of the notebooks I support.
Win 7  64 Bit . HP Envy Beats edition
Bitdefender 2011 64 bit  and Micro Soft Security Suite

Bitdfender pops up a message its blocked this virus - every  30 secs
Micro Soft Security pops up another one

Did full scans with , Microsoft Security, Bitdefender and Malware Bytes
Scan found the virus - removed etc

Still there - or at least Bitdefender is still popping up block messages

Running out of options here and wonder if anyone else has had the same problem

Richard

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CYaBro
3330 posts

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  #476961 2-Jun-2011 10:18
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You shouldn't have more than one AV program installed so I would remove the Microsoft one.
They can conflict with each other and may be whats causing the issue.

I would also download and run a scan using the Kaspersky Rescue CD.

Edit:  Linky :D http://support.kaspersky.com/viruses/rescuedisk

jbard
1373 posts

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  #476962 2-Jun-2011 10:19
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Had a problem like this years ago with Norton, In the end the virus was actually removed but Norton had bugged out. I reinstalled Norton and everything was fine - although shortly after this i got rid of Norton because its rubbish.

 
 
 
 


RichardBigBuddy

36 posts

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  #477110 2-Jun-2011 15:08
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Thanks CYaBro 
Didn't realise there could be conflicts between virus scanners - will try this and will try Kaspersky .


trig42
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  #477126 2-Jun-2011 15:51
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Yep, get rid of one of your Virus Scanners, Run MBAM from Safe Mode.

If that doesn't kill it, you could try ComboFix. It is pretty good at nailing the persistent ones.

Jaxson
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  #477127 2-Jun-2011 15:54
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There's also a bit of kit out there that allows you to stop the processes prior to scanning. Sorry rushed at the mo and it might not apply anyway, but someone else/google will assist. Helps if you're hijacked as such.

RichardBigBuddy

36 posts

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  #478015 5-Jun-2011 16:04
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Thanks for the suggestions - Kaspersky did the clean up job in the end  and turning off Microsoft Security stopped Bitdefender endlessly blocking

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