System crash while doing complete PC backup Win 7 Home Premium 64

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Batman

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Topic # 96540 30-Jan-2012 14:28

Hi i know this is a long shot but hey I'll just post it out there and see what happens.

I have a laptop that has been behaving weird for about 2 months - initially when we have had browsers with many tabs open and we standby - wake - standby - wake for 1 - 2 weeks it will give BSOD (not sure which codes sorry).

At that time complete PC backup is fine.

But now when i complete PC image backup it will stop at exactly 86GB (there is 89GB) every time. System will freeze. I dont have cd to run memtest so i swapped my 2 ram modules and insert only one at a time. Exactly the same. I dont believe it is my external HDD as i have since backed the entire system as individual files. I thought about to use third party backup program but hey is there any use if i can only restore it to badness ;p

There was once I got to BSOD and it says

"Kernel Data Inpage Error"
code is 0x0000007A
offending module is MSRPC.sys

more about my system
Dell XPS 1645 laptop
Win 7 Home Premium 64
Avast free
6GB ram
OCZ vertex 2 SSD 120GB

Swype on iOS is detrimental to accurate typing. Apologies in advance.

kiwigeek1

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Reply # 574996 30-Jan-2012 16:26

kinda sounds like either bad ram or bad hard drive. where its
corrupting stuff in memory or temp files or swap on hard drive

even it was infection i suspect you be getting other errors before
that one

i use ghost 15... never fails me.. however it installs a special
service vproc that has system rights so it can read all files
and back them up
this serrvice often causes ejecting issues on usb drives I find
so I wrote a autoit exe that stops the service allowing safe ejection
but normally quick removal is no problem

kiwigeek1

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Reply # 575000 30-Jan-2012 16:34

the error will be if you change ram.. must be the internal drive
try this

1) force a scandisk via my computer and properties then tools
and select scandisk for C driver sched and tick recover bad blocks

2) reboot then clean out all temp folder will CCLEANER or alike

try backup again if still locks up same place then

3) grab malwarebytes and scan for malware
as it could be interferring with your backup software somehow
or leaving a file open and blocking software access

rootkit issue perhaps

if finds something clean it and repeat

4) try online scanners also incase like avast! and nortons
and see if they find anything... root kits are tricking
to find normally
if they not in definitions of scanners they always
are missed right? unless avast! or alike running on pc
all the time checking files for suspicions

5) i would download the trial of ghost 15 and see if they
also crashes during backup or in same place

Batman

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Reply # 575009 30-Jan-2012 16:52

no malwarebytes malware - zero
no rookits or the likes with avast bootime scan - zero

standard disk check okay. have not done thorough cluster scan coz no time yet.

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Batman

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Reply # 575011 30-Jan-2012 16:54

it sounds like a lot of things. might have to suscribe to another forum to get someone to read my minidump.dmps .... or .... time to get a new one ... or just dont do pc image backups (will stick to this for now)

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Hammerer

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Reply # 575021 30-Jan-2012 17:17

joker97: it sounds like a lot of things. might have to suscribe to another forum to get someone to read my minidump.dmps .... or .... time to get a new one ... or just dont do pc image backups (will stick to this for now)

It probably won't be time for a new PC. Just try some other free backup/imaging software:
http://www.techsupportalert.com/best-free-drive-imaging-program.htm

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Ragnor

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Reply # 575602 1-Feb-2012 00:29

Yep do a disk image backup with another tool ASAP.

If that fails, try taking the SSD out and imaging it in another machine OR bootable CD/USB live cd to image it so the running the OS isn't involved.

I would suspect the SSD or ram, is the SSD running the latest firmware?

surfisup1000

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Reply # 575623 1-Feb-2012 07:45

But now when i complete PC image backup it will stop at exactly 86GB (there is 89GB) every time. System will freeze. I dont have cd to run memtest so i swapped my 2 ram modules and insert only one at a time. Exactly the same. I dont believe it is my external HDD as i have since backed the entire system as individual files. I thought about to use third party backup program but hey is there any use if i can only restore it to badness ;p

Check the event viewer system log . You many see an error relating to your issue.

Lias

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Reply # 575728 1-Feb-2012 10:14

http://www.hdsentinel.com/

See if either drive has any smart errors

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Batman

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Reply # 576217 2-Feb-2012 10:25

so i did thorough cluster checkdisk on the ext hdd nothing

did cluster chkdsk on reboot for SSD and sure enough it hit BSOD giving me

"driver power state failure" .... 0x0000009F

now i am in a BSOD boot loop. reinstall on the way. *sigh

wonder if it's my computer or the hard drive ... if it is, it's till under warranty but how do you prove it aye

Swype on iOS is detrimental to accurate typing. Apologies in advance.