I called Apple on her behalf within an hour of this happening so about 10am Wednesday and said what happened they said that they could send one out express to her hotel if I paid for the replacement phone and express shipping and they would refund the price of the phone once the old one was back with them. I stressed that she was flying back to Christchurch early am Saturday so that it would have to get there by Friday at the latest. The Apple rep said that it should turn up Thursday do first thing Friday morning.
I've just received an email from Apple saying that it has only now been shipped but the tracking is currently showing:
"Shipping information received by Australia Post" the time stamp says 643pm 14th April.
What should I do, the hotel will only accept packages for people checked into the hotel.