Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




923 posts

Ultimate Geek
+1 received by user: 76


Topic # 196179 22-May-2016 05:40
Send private message

My daughters 1.5 year old Macbook air is no longer loading OS.

 

She 'said' she wanted to do a refresh of the OS because it was playing up. She brought it to me and we are stuck.

 

The procedure we use is to:

 

Turn on device and hold CMD + R

 

We select WIFI network password in an attempt to download OS. About 10 mins or so we get the error "-2002F"

 

I read that the WIFI had to be set to WPA or WPA2 , neither worked.

 

Has anyone had this issue and resolved it?

 

 


Filter this topic showing only the reply marked as answer Create new topic
13698 posts

Uber Geek
+1 received by user: 6433

Trusted
Subscriber

  Reply # 1557099 22-May-2016 07:34
Send private message

The correct internet recovery command is " command +option+R" to use this command you need a strong constant internet connection, if your WiFi is not strong you may need to use a local Apple support agent to follow the recovery for you.

But before you do turn off all other connected devices to your Web and try again with the MB as close as possible to your access point. It also takes a while for the process to start sometimes so be patient.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

A Tiger in Africa, probably escaped from the Zoo.

 

 


48 posts

Geek
+1 received by user: 13


  Reply # 1557110 22-May-2016 08:34

If you have access to another Mac, you might find it easier (and quicker) to create a USB installer to perform the restore.

 

Just download OS X via the App Store on a working Mac, then follow the instructions here:

 

https://support.apple.com/en-us/HT201372

 

You'll need to use a USB flash drive (8GB or larger) and be aware that when you create the OS X installer, it will overwrite all existing contents of the USB drive.


 
 
 
 




923 posts

Ultimate Geek
+1 received by user: 76


  Reply # 1557355 22-May-2016 16:35
Send private message

scetoaux:

 

If you have access to another Mac, you might find it easier (and quicker) to create a USB installer to perform the restore.

 

Just download OS X via the App Store on a working Mac, then follow the instructions here:

 

https://support.apple.com/en-us/HT201372

 

You'll need to use a USB flash drive (8GB or larger) and be aware that when you create the OS X installer, it will overwrite all existing contents of the USB drive.

 

 

 

 

Thanks, this worked. Had another issue trying to install OSX but that was resolved by changing the Date via Terminal.


48 posts

Geek
+1 received by user: 13


  Reply # 1557502 22-May-2016 19:30

Awesome - glad to hear you got it all sorted.


Filter this topic showing only the reply marked as answer Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.