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dazhann

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#196735 10-Jun-2016 18:26
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My daughter, who is off to Uni next year to do a graphics/design degree, decided to upgrade her notebook to a top of the line model. She made the choice of a dell xps over a macbook pro based on price and she was not into the apple ecosystem, even though a macbook is the tool of choice in the industry, apparently.

 

Anyway she got the dell but wasn't happy about little things that were a bit buggy about it. After spending $3000 you want to be totally happy about your choice.So she contacted dell and said she wanted to return the unit (she had had it less then 2 weeks which I think is the  cool down period) They said yes and put no pressure on her to change her mind. The same person at dell handle the whole return process even down to emailing her to make sure the money was in her account. So big ups to dell for great customer service!!

 

So after getting refund decided, on well, apple macbook it is. After we both did a bit of research, decided to get a apple refurbished model (not 3rd party). It meant she could afford to get the the very best specced macbook for over a $1000 less then new. Everyone seems to rave about the quality and they have a as new warranty . So at 3pm yesterday she order the Mac. It turned out that the unit was in Sydney not Auckland . At 7am this morning order tracking showed the unit was with dhl in Auckland!! My daughter got really excited but I said the chances of it getting to Hawkes Bay today are very slim, you'll probably get it Monday. Anyway at 4.20pm the notebook was delivered to me at work in Hastings!!! So big ups to both apple for the quick turn round of an order (yes it was 1pm in Oz when the order was placed but  thats still  a quick turn round) and to DHL for getting an item from Sydney to the Hastings in just over a day. Thats is pretty exceptional.

 

My daughters at work, so the laptop is still  in the box so I'll have to report back on the quality of the unit but I'm expecting it to look like a as new unit if all the feed back is to be believed. 


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chiefie
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  #1569686 10-Jun-2016 18:53
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Most if not all Apple Online Store's stocks are based in Sydney and Apple do send them out express with free delivery almost as quick as next day delivery. That's one thing I do love about ordering from Apple for all the Apple products that I have bought from Apple Online Store.

 

Though there are times when clearly there are constraints on availability where the delivery will take a while. Another great thing/tool is the email/TXT updates on the delivery. I remember reading that Apple has logistic agreement with DHL on making their product delivery highest possible attention.

 

 

 

My best experience was, Apple Watch ordered 3pm NZ time, and delivered by my (work) desk 2:30pm next day - less than 24hr to my hands.





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dazhann

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  #1569775 10-Jun-2016 21:22
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Well the refurbished macbook could very easily pass for new. Even down to, as my daughter said, the whole new box experience.The main thing that people said made it seem like it was a second hand unit  was that it came in a plain brown box. Well no more. It came in a white apple box which was also heat sealed. You would only know it wasn't a new unit as in very small writing on the box it said apple refurbished. All in all a very satisfactory experience.


 
 
 
 


chiefie
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  #1569780 10-Jun-2016 21:26
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Refurbished Apple products get even stringent QA. So you're in great hand knowing it is Apple's refurbished. Plus it carries same warranty cover like new products. And I think it may even be eligible for AppleCare too.




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  #1585553 4-Jul-2016 12:42
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I've bought Apple refurnished before and found no difference at all between it and new.

 

Usually they are OOB failures that had something simple, Apple replaced under warranty, fixed the tiny problem and repacked. So have barely been out of their boxes anyway.






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  #1586077 5-Jul-2016 08:30
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I've been thinking about a MacBook Pro investment (tech purchases are always an investment) for a while now. Having read many reviews on refurbed units i'm steered towards one of those rather than a brand new one. 

 

Reports seem to suggest they are next to brand new anyway! 





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dazhann

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  #1586368 5-Jul-2016 12:35
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You just have to get over the mindset that it may not of been assembled this year, in my daughters case mid 2014, but  the specs are the same as a 2016 model and shes totally happy with it and would definately buy apple refurbished again. 


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