My daughter, who is off to Uni next year to do a graphics/design degree, decided to upgrade her notebook to a top of the line model. She made the choice of a dell xps over a macbook pro based on price and she was not into the apple ecosystem, even though a macbook is the tool of choice in the industry, apparently.
Anyway she got the dell but wasn't happy about little things that were a bit buggy about it. After spending $3000 you want to be totally happy about your choice.So she contacted dell and said she wanted to return the unit (she had had it less then 2 weeks which I think is the cool down period) They said yes and put no pressure on her to change her mind. The same person at dell handle the whole return process even down to emailing her to make sure the money was in her account. So big ups to dell for great customer service!!
So after getting refund decided, on well, apple macbook it is. After we both did a bit of research, decided to get a apple refurbished model (not 3rd party). It meant she could afford to get the the very best specced macbook for over a $1000 less then new. Everyone seems to rave about the quality and they have a as new warranty . So at 3pm yesterday she order the Mac. It turned out that the unit was in Sydney not Auckland . At 7am this morning order tracking showed the unit was with dhl in Auckland!! My daughter got really excited but I said the chances of it getting to Hawkes Bay today are very slim, you'll probably get it Monday. Anyway at 4.20pm the notebook was delivered to me at work in Hastings!!! So big ups to both apple for the quick turn round of an order (yes it was 1pm in Oz when the order was placed but thats still a quick turn round) and to DHL for getting an item from Sydney to the Hastings in just over a day. Thats is pretty exceptional.
My daughters at work, so the laptop is still in the box so I'll have to report back on the quality of the unit but I'm expecting it to look like a as new unit if all the feed back is to be believed.