MBP - kernel panic

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beemerac3

19 posts

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#198926 28-Jul-2016 11:45

Hi all,

Apologies if this has been covered however I can't seem to locate anything on here.

My son's 2010 MBP recently crashed. Upon reading the crash report it is evident that the issue here is with the NVIDIA GPU, or possibly the hardware controlling the switch between the discrete & integrated GFX.

Has anyone else had any joy from Apple regarding this fault which is acknowledged here https://support.apple.com/en-nz/HT203554 however not publicised here in NZ.

Kernel panic report below.

Anonymous UUID: 8EEE73F0-AB01-32D4-1F01-417273347A78

Wed Jul 27 20:44:55 2016

*** Panic Report ***

panic(cpu 0 caller 0xffffff7f89028bd5): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff91223bc000 0x0a5480a2, D0, P2/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.12.8/src/AppleMuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 0), Frame : Return Address

0xffffff911132b630 : 0xffffff8005edab52

0xffffff911132b6b0 : 0xffffff7f89028bd5

0xffffff911132b790 : 0xffffff7f86b84fa4

0xffffff911132b850 : 0xffffff7f86c51add

0xffffff911132b890 : 0xffffff7f86c51b48

0xffffff911132b910 : 0xffffff7f86ed6a23

0xffffff911132ba80 : 0xffffff7f86c75b79

0xffffff911132baa0 : 0xffffff7f86b8bcfd

0xffffff911132bb50 : 0xffffff7f86b89690

0xffffff911132bd50 : 0xffffff7f86b8a891

0xffffff911132be30 : 0xffffff7f86b30a24

0xffffff911132be90 : 0xffffff7f88ff5f91

0xffffff911132bee0 : 0xffffff7f88ff48a2

0xffffff911132bf00 : 0xffffff8005f0f2da

0xffffff911132bfb0 : 0xffffff8005fc9117

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.12.8)[3186B630-FFF4-32C9-BAB9-DCD0C9DB6BA2]@0xffffff7f8901a000->0xffffff7f8902dfff

dependency: com.apple.driver.AppleGraphicsControl(3.12.8)[C57F5F56-2229-365F-9765-F24AA4687584]@0xffffff7f89012000

dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xffffff7f869b3000

dependency: com.apple.iokit.IOPCIFamily(2.9)[F51AA3D6-EC2F-3AD3-A043-06DB79027AA2]@0xffffff7f8672c000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f86ad7000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[C49819CE-729A-36B2-9AC1-744A43DC236F]@0xffffff7f89015000

com.apple.nvidia.classic.NVDAResmanTesla(10.0)[05FC5D7E-BB0B-3232-BBBD-8A49B6870D8B]@0xffffff7f86b2e000->0xffffff7f86da3fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[F51AA3D6-EC2F-3AD3-A043-06DB79027AA2]@0xffffff7f8672c000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[4EB2843C-C821-3AD0-B333-575FD6ED6FB1]@0xffffff7f86b1e000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f86ad7000

com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[56199CA6-3C8D-3EBB-B5EF-7B1B4678ACF9]@0xffffff7f86dae000->0xffffff7f8705bfff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[05FC5D7E-BB0B-3232-BBBD-8A49B6870D8B]@0xffffff7f86b2e000

dependency: com.apple.iokit.IOPCIFamily(2.9)[F51AA3D6-EC2F-3AD3-A043-06DB79027AA2]@0xffffff7f8672c000

com.apple.driver.AGPM(110.22)[D6F3F5F1-C1B0-31B1-9F5F-AF0A47F03B95]@0xffffff7f88ff2000->0xffffff7f89008fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[F51AA3D6-EC2F-3AD3-A043-06DB79027AA2]@0xffffff7f8672c000

dependency: com.apple.driver.IOPlatformPluginFamily(6.0.0d7)[4BEF649C-7CFD-31CA-8D84-1F0DB25BF60B]@0xffffff7f87705000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[4EB2843C-C821-3AD0-B333-575FD6ED6FB1]@0xffffff7f86b1e000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f86ad7000

dependency: com.apple.AppleGraphicsDeviceControl(3.12.8)[81C2784E-285A-38A7-A16E-515DCB816E0A]@0xffffff7f88feb000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

15G31

Kernel version:

Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64

Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C

Kernel slide: 0x0000000005c00000

Kernel text base: 0xffffff8005e00000

__HIB text base: 0xffffff8005d00000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 57183445688

last loaded kext at 8380099457: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f887c4000, size 32768)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 110.22.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 274.12

com.apple.driver.AppleHDAHardwareConfigDriver 274.12

com.apple.driver.AppleHDA 274.12

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.GeForceTesla 10.0.0

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.6f1

com.apple.driver.AppleIntelHDGraphics 10.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleBacklight 170.8.9

com.apple.driver.AppleIntelHDGraphicsFB 10.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.nvidia.NVDAStartup 10.1.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleMuxControl 3.12.8

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.iokit.IOBluetoothUSBDFU 4.4.6f1

com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.driver.AppleIRController 327.6

com.apple.driver.AppleUSBTCKeyEventDriver 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.iokit.AppleBCM5701Ethernet 10.2.0

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AirPort.Brcm4360 1040.1.1a6

com.apple.driver.AppleFWOHCI 5.5.4

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.AppleGraphicsDeviceControl 3.12.8

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 274.12

com.apple.kext.OSvKernDSPLib 525

com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

com.apple.iokit.IOSurface 108.2.3

com.apple.iokit.IOSerialFamily 11

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 274.12

com.apple.iokit.IOHDAFamily 274.12

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.12.8

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.iokit.IOBluetoothFamily 4.4.6f1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.iokit.IOUSBMassStorageClass 4.0.2

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.driver.AppleUSBMultitouch 250.5

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.driver.AppleXsanScheme 3

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOFireWireFamily 4.6.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBUHCI 1.0.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro6,2, BootROM MBP61.0057.B11, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: Apacer AS330 240GB, 240.06 GB

Serial ATA Device: MATSH1TADVD-R UJ-898

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: IR Receiver

USB Device: Built-in iSight

Thunderbolt Bus:

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#1600158 28-Jul-2016 13:15

It could also be faulty RAM.

The program that Apple had running to replace the known faulty main logic board, for the MBP 2010 models, ended early last year, so unfortunately it is well past that now.

Opinions are my own and not the views of my employer.

beemerac3

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#1600165 28-Jul-2016 13:32

Can you tell from the report if this could be ram related? From what I can see it is the exact same report (addresses differ only) from the panic report from many mac users facing the same GPU issue.

Also - any idea how successful the reflow is?

Thanks

CYaBro

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#1600324 28-Jul-2016 19:30

beemerac3:

Can you tell from the report if this could be ram related? From what I can see it is the exact same report (addresses differ only) from the panic report from many mac users facing the same GPU issue.

Also - any idea how successful the reflow is?

Thanks

You would need to test the RAM to find out.

It is most likely going to be the graphics card issue though.

Never seen or done a reflow myself but from what I've heard it is only a temporary fix.

Have you spoken to Apple about this?

Their number: 0800 12 77 53

You never know they may still cover it for you.

Opinions are my own and not the views of my employer.

mindtpi99

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#1600380 28-Jul-2016 22:35

Boot the MacBook while holding down the D key, that should boot you into Apple Hardware Test which has a RAM test option (select the longest test).

If you can't do that or it doesn't load, try MemTest - http://www.memtestosx.org

Two other things to look at, external USB devices can also cause kernal panics so unplug any of those. Also, the data cable from the drive to the logicboard could be faulty, that's not that uncommon on MacBooks

beemerac3

19 posts

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#1600389 28-Jul-2016 23:09

I have run AHT from a bootable USB specific to this MBP. Upon completion there were no issues or errors detected.

There were no USB devices plugged when these faults have occurred. Good point with the HDD cable, thank you - I may have a spare from a dead Mac at work which I can try tomorrow.

Just this afternoon I spoke with Apple overseas who have offered to remotely access the Mac tomorrow as they did not think the crash report gave enough information. You have to wonder - If the crash reports do not give adequate info then why have them?

As a temp fix I have disabled GFX switching in energy saver prefs and installed GFX card status which gives the option to lock the Mac to a specific chip. Just unfortunate not to be able to use the higher end option.

Still considering the reflow option.

mindtpi99

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#1600412 28-Jul-2016 23:55

CYaBro's suggestion about the graphics card is also a good one to look at, they are also prone to going and can cause strange erratic behaviour. If it is that though, it's probably not worth fixing if it's not under some sort of extension program

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beemerac3

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#1602964 2-Aug-2016 14:17

Hey all,

So Apple sent me their full diagnostic software package. This was run and the collected results sent off to Apple.

I really am starting to think of Apple as the real "E Corp" as although they admit that "the fault is likely related to the NVIDIA GPU" their response was less than helpful offering a discount if we would like to buy a new one... WTF???

Below is my sons open letter to @tim_cook at Apple - Any help in making this go a little viral would be appreciated.

Open letter to Tim Cook

sir1963

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#1603012 2-Aug-2016 15:10

beemerac3:

Hey all,

So Apple sent me their full diagnostic software package. This was run and the collected results sent off to Apple.

I really am starting to think of Apple as the real "E Corp" as although they admit that "the fault is likely related to the NVIDIA GPU" their response was less than helpful offering a discount if we would like to buy a new one... WTF???

Below is my sons open letter to @tim_cook at Apple - Any help in making this go a little viral would be appreciated.

Its basically 6 years old. That is a realistic life given how laptops get jostled around going back and forth to work/school.

Apple DID own the fault, they offered free extended warranty for that fault. Further more they have offered a discount if you buy a new machine, they did not have to offer this. After all you did not actually buy it from Apple !

Buy another 2010 laptop, should only be a couple of hundred bucks.

This is NOT a case of the big company being a bully, this is a case of a self entitled child having unrealistic expectations of what he believes people owe him.

And if this was a car, he would have been having to buy the parts needed for repairs too as well as paying for regular oil changes and other maintenance to be done, and had probably spent more than the laptop is worth on tyres over 6 years.

Worse though, it was bought 2nd hand, why is he not going after the person he bought it from ?, or is this a case of Apple is rich so they owe me ?

Fact: Old things break. End of fact.

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#1603016 2-Aug-2016 15:15

beemerac3:

Hey all,

So Apple sent me their full diagnostic software package. This was run and the collected results sent off to Apple.

I really am starting to think of Apple as the real "E Corp" as although they admit that "the fault is likely related to the NVIDIA GPU" their response was less than helpful offering a discount if we would like to buy a new one... WTF???

Below is my sons open letter to @tim_cook at Apple - Any help in making this go a little viral would be appreciated.

Wow. Just wow. It's a 6 year old notebook! How long do you reasonably expect it to last?

beemerac3

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#1603026 2-Aug-2016 15:21

For over 3k on a laptop that is 5 years off the shelf I would expect more. As the CGA states: The CGA doesn’t define how long any product should last, it is based on what a reasonable person would expect something to last taking into account the amount of use, cost of item, etc.

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#1603028 2-Aug-2016 15:23

beemerac3:

For over 3k on a laptop that is 5 years off the shelf I would expect more. As the CGA states: The CGA doesn’t define how long any product should last, it is based on what a reasonable person would expect something to last taking into account the amount of use, cost of item, etc.

I can't agree with you on that. Also sending messages to the CEO of a Multi Billion dollar company when there are many ways to escalate this locally, is akin, in my mind, to driving a nail into wood, using a tactical nuclear warhead.

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beemerac3

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#1603031 2-Aug-2016 15:27

Each to their own I suppose. I've always been of the opinion that there is no point talking to the monkey, deal direct with the organ grinder. Thanks for your opinion tho. :-)

mindtpi99

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#1603037 2-Aug-2016 15:37

I agree with the others, it's six years old, you didn't even buy it from Apple and they still offered a discount - I'd say that's pretty reasonable of them. Personally, I've found Apple very helpful for stuff that's well out of warranty that's failed, but really, 6 years is pushing it. If it's only just been purchased, you should be going after the seller (who may or may not have known of a fault - you can probably find out if it's previously been assessed for anything), but really, if you are purchasing older laptops you take a risk and live with it.

beemerac3

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#1603038 2-Aug-2016 15:41

As mentioned it is a 2010 with an initial purchase date of early/mid 2011 - so still 5 years old and I accept that. What I do not accept is a known fault that gets swept under the carpet. Apple were aware of this issue and it took ages for them to admit it.

This is the second unit we have had that has failed - the other was a 2012 unit.

Andib

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#1603043 2-Aug-2016 15:57

beemerac3:

As mentioned it is a 2010 with an initial purchase date of early/mid 2011 - so still 5 years old and I accept that. What I do not accept is a known fault that gets swept under the carpet. Apple were aware of this issue and it took ages for them to admit it.

This is the second unit we have had that has failed - the other was a 2012 unit.

When was this purchased by you? Did you research the problems this model had before buying? A google Search of Macbook Pro 2011 issues show many results dating back to 2011.

Unfortunately this is the risk you take when buying a used laptop be it Apple, Dell, HP. I'd consider yourself lucky, 5 years is a decent life for a laptop IMO.

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