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112 posts

Master Geek


# 20694 3-Apr-2008 12:56
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I bought a new macbook pro 15" 2.2GHz model from the apple nz store last july, and recently i noticed a number of dead/stuck/white pixels appearing on the screen. There is a cluster of what appears to be grey stuck pixels on the left hand side of the screen and a single(maybe two togther) white pixel on the right hand side by where the window resize handle ususally sits. Has anyone else come across this problem? It seems quite significant as the patch on the left is a good 10-15 stuck ones. As far as I am aware there has been no unecessary pressure applied to the area/it hasnt been wet etc and I have tried several stuck pixel removers (java apps that flash different colours on the screen really really fast) to no avail.

Also when trying to burn a dual layer DVD the other day a message told me the lazer couldnt power up the the required level, even though the drive supports burning of dual layer discs. All of this on a macbook less than a year old.

Any Ideas?

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152 posts

Master Geek


  # 120720 3-Apr-2008 14:07
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I'd contact Apple directly or the place you purchased it from. Also, if you haven't already...purchase your Extended Apple Care warranty...you can do that within the first year of ownership.

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Uber Geek

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  # 120723 3-Apr-2008 14:16
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as long as you have APP give apple a call and log the issue.  They will then tell you to take it in to a service centre for the repairs to be done.  if you take it in to a service centre first (before contacting apple) you may come to grief by them charging you to assess the problem.

 
 
 
 




112 posts

Master Geek


  # 120735 3-Apr-2008 15:00
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sweet thanks guys. I rang magnum mac in wellington this morning and they said to bring it in. i told them it was under warranty and they said no probs. will try that soon.

cheers

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  # 120752 3-Apr-2008 15:52
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phindmarsh: sweet thanks guys. I rang magnum mac in wellington this morning and they said to bring it in. i told them it was under warranty and they said no probs. will try that soon.

cheers


I'd still register the fault with Apple, it usually only takes 5-10 minutes.  At least that way you have the fallback if Magnum Mac try to charge you for anything.  They're notorious for that and I've had some heated discussions with them on that very topic when I've had my gear serviced.  They had an Airport Extreme of mine for 2 weeks before telling me that they couldn't find a problem and trying to charge me over $100 for looking at it.  Turns out all the info I gave them initially about having been referred by Apple to have it replaced didn't get noted down.  So they wasted 2 weeks before they got the story straight.  The interim was spent with me spending up to 20 minutes on the phone, on 3 separate dates (20 mins each day mind you!) while someone said "i'll just go see if there's anyone in the service department as they're not answering the phone" and then not coming back, or putting my in a hold loop.  Good luck with Magnum Mac, I hope you're experience is a good one - but do contact Applecare to register the fault first.



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Master Geek


  # 120755 3-Apr-2008 16:00
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So ring apple new zealand? or renaisance?

152 posts

Master Geek


  # 120802 3-Apr-2008 18:29
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Call Apple NZ on 0800 692 7753.
Renaisance are no longer the exclusive supplier for Apple so won't be much help.

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Ultimate Geek

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  # 120813 3-Apr-2008 19:03
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Renaissance are still an authorised repair agent though, when you call Apple support you have the option of going to them.




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