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238 posts

Master Geek
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Topic # 221416 10-Aug-2017 09:37
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This is totally bizarre..... I was typing something on an internet forum last night and my '0' key wasn't working... all other keys numerical and alphabetical were working fine.

 

but the weird thing was if I pressed shift 0 to get ) - that worked ok... just not the '0' itself

 

I tried typing an e-mail and same thing happened, but I also tried entering data onto a spreadsheet and neither the '0' or the ')' would work

 

Does anyone know what might have happened, and is there anything I can do in settings or something to make the '0' work again?

 

 

 

thanks in advance


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Uber Geek
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  Reply # 1843298 10-Aug-2017 09:41
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Reboot into recovery mode (Cmd-R at the boot chime) then open up Terminal and see whether the 0 works there. That'll help to narrow down where the problem is.




238 posts

Master Geek
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  Reply # 1843307 10-Aug-2017 09:51
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sorry, but what is terminal? - is it something that will come up when I press Cmd-R?


 
 
 
 


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Uber Geek
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  Reply # 1843320 10-Aug-2017 10:03
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Teminal gives you a "command line" interface to the underlying unix interface without the GUI

 

Once you have rebooted simply type terminal into spotlight


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  Reply # 1843355 10-Aug-2017 10:30
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Master Geek
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  Reply # 1843431 10-Aug-2017 11:29
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CYaBro:

 

Try an SMC and PRAM reset.

 

 

 

 

 

 

thanks - but what does this mean in 'non geek speak'?


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  Reply # 1843432 10-Aug-2017 11:32
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If you google, you will find how to do those things. It won't do any harm to the Mac or cause any issues with your data.




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Master Geek
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  Reply # 1843437 10-Aug-2017 11:35
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ok thanks - will look into it tonight




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Master Geek
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  Reply # 1844962 11-Aug-2017 09:23
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I googled it and wasn't sure if I should go through with it - because it said it might pay to have a back up of data...etc... just in case.... everything is on the MacBook including MYOB, photos.... and I don't have enough memory sticks to do back ups


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  Reply # 1845018 11-Aug-2017 10:16
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Then go and buy a portable hard drive to do you backups on as "everything is on the MacBook including MYOB, photos.."


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  Reply # 1845038 11-Aug-2017 10:47
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As above, if your data is in any way important, you need to be doing regular backups. Don't be one of those people that learns that lesson too late.


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  Reply # 1845274 11-Aug-2017 15:36
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Yea with the built in Time Machine backup on Macs there really is no excuse for anyone with a Mac ever losing any data.

 


Edit: Working on Macs for a number of years now and I've never seen an SMC or NVRAM reset cause any data loss issues.

 

Apple support happily tell customers over the phone to do them both.

 

 







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Master Geek
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  Reply # 1846005 13-Aug-2017 19:53
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thanks - I do have an old 1 terrabyte external hard drive some whwew I used for my old windows computer - I'll have to find it

 

in the meantime I am doing a software update, so I will see if things improve

 

it's a real pain... wife went to transfer some money onlins and couldn't transfer $1oo.

 

she suggested to take it into the apple shop, but I don't know if they can do anything


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