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60 posts

Master Geek
Inactive user

#22838 10-Jun-2008 09:34

Left MacBook running yesterday when I got home it has frozen with a blank white screen I switched it off and on and the apple logo comes up like when i normally log in the the spinning ball at the bottom jst spins doesnt take me to a different screen and its making this annoying screeching noice from the inside.
I switched it off and on again and now it comes up with a box and a question mark on it?

Help please on what to do -
Has anyone else gone through this and able to recover whats on the harddrive or will all that be lost?

Any help is appreciated

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6106 posts

Uber Geek

Lifetime subscriber

  #136901 10-Jun-2008 09:39
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Pop your install disc in the drive and power it on while holding the C button.  Should boot to the disc.  Exit the install wizard and go up to the menu bar at the top.  You want to do into something like Disk Utility and then check/repair permissions.

Also make sure nothing USB like is plugged in while you're trying to boot up. 

Did any software updates go through?  Do you have AppleCare and a TechTool CD to run diagnostics (comes with AppleCare)?

60 posts

Master Geek
Inactive user

  #136906 10-Jun-2008 09:52

That was the first thing i checked was for the installation cd but i fully remember when i purchased it it only came with one cd the upgrade to leopard or something like that.
If say i can get a hold of a installation cd and do what you said will I lose what was already in there or no?


60 posts

Master Geek
Inactive user

  #136909 10-Jun-2008 09:54

With the software updates i never put it through but the box comes up so not sure what it did when i was not at homeFrown

6106 posts

Uber Geek

Lifetime subscriber

  #136930 10-Jun-2008 10:29
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Did you buy it 2nd hand?

All new mac's come with restore dvds and if you bought AppleCare it comes with the techtool cd.  if you got it 2nd hand without the restore cd's you're in trouble i think.  Might need the help of a friend with a Mac and install dvd, or a local service centre.

One thing I'd try though is to turn it off, remove the power cable and remove the battery, leave it out for 5 mins or so.  put the battery back in and turn her on. 

if that doesn't work, take the battery out again and then remove the RAM from their slots.  put the ram back in and then the battery.  turn on and cross fingers.

60 posts

Master Geek
Inactive user

  #136933 10-Jun-2008 10:36

thanks but i bought this brand new from dick smith powerhouse i did ask them about the installation cd as ive bought other laptops before and it always comes with a load of cds and for my mac it was just one cd and they said for the mac its jst that one cd - ill give them a ring now

60 posts

Master Geek
Inactive user

  #136995 10-Jun-2008 13:07

ok just called Dick Smith Powerhouse they said the installation cd doesnt come when purchasing a mac anymore (think this is pretty stupid) but they gave me an 0800number to call in australia wouldve been nice to tell me this when i first purchased it grrrrr


10317 posts

Uber Geek

Mod Emeritus
Lifetime subscriber

  #137019 10-Jun-2008 14:16
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Ring an apple supplier such as MagnumMac and ask them if a disc is meant to be supplied.... I dont rate DSE knowledge very highly..

XPD / Gavin / DemiseNZ



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