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388 posts

Ultimate Geek


#233809 3-May-2018 20:05
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I just went to turn on our MacBook Pro 2013 and nothing happens... it doesn’t turn on at all
If you press and hold the on button for about 3 seconds you here a ‘click’ but nothing happens

Can anyone help please?
Everything is on the MacBook incl myob and I can’t lose anything
Can’t believe I’m sobbing my eyes out as I type this on the iPad

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388 posts

Ultimate Geek


  #2007441 3-May-2018 20:06
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It was working fine last night and this morning but now nothing ??????

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Ultimate Geek

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  #2007450 3-May-2018 20:27
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My default suggestion in situations like this is: Take it to Apple Store for them to have a look. If you have one nearby give that a go.

 

BTW have you made sure the laptop has power? Does the power plug attach OK and have a green/orange light?


 
 
 
 




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Ultimate Geek


  #2007454 3-May-2018 20:33
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Ok update
I closed the MacBook and opened it and the screen came on- but it is the logon screen where I usually put my 4 digit pin and enter

But it is stuck as if it is half way through logging on and I can’t do anything to stop it or turn it off

I wish apple computers had ctrl/ alt / delete

This is very frustrating and I need to do gst return in myob this weekend ????

2455 posts

Uber Geek


  #2007457 3-May-2018 20:40
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I would suggest when you get it back up and running you start taking backups of important information. 

 

 

 

You hold down the power button to force a shutdown.


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Uber Geek


  #2007459 3-May-2018 20:41
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OnceBitten:

I wish apple computers had ctrl/ alt / delete

 

command-control-power




388 posts

Ultimate Geek


  #2007494 3-May-2018 21:03
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Thanks that worked
I’ll see if I can logon now



388 posts

Ultimate Geek


  #2007497 3-May-2018 21:11
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Ok so that seemed to work and the laptop turned off - I restarted it and have now logged on successfully!

 

I willl sort out backups just in case the worst does happen

 

 

 

in the meantime is there a clean up tool like CC cleaner for mac? - I need to have a good clean out of the laptop cache...etc..

 

thanks for the help


 
 
 
 


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  #2007508 3-May-2018 21:24
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Reset the System Management Controller: https://support.apple.com/en-nz/HT201295 


2257 posts

Uber Geek


  #2007517 3-May-2018 21:37
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You definitely do not need something like cc cleaner. That kind of thing can cause serious issues.

You definitely do need to set up backups right now.
At the very least you should be doing something like this. But you should have a full scheduled backup setup. ALL computers will fail and usually there is no warning.




Electrician.

 

Location: Dunedin

 

 


Devastation by stupidity
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  #2007546 3-May-2018 23:19
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I don't have specific Apple experience but a vital general principle in a situation like this is to assume something has gone seriously wrong and can happen again at any moment, whether a dying drive, corrupted driver or something else. Just because it is working again, don't assume that will continue to be the case. As above, don't change anything. Don't shut down the computer. Do full backups immediately. Copy any important data you need to have available. After you have protected all the important stuff, then you can play around with trying to diagnose/fix whatever went wrong. 

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


316 posts

Ultimate Geek


  #2007605 4-May-2018 08:41
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Rikkitic:

 

I don't have specific Apple experience but a vital general principle in a situation like this is to assume something has gone seriously wrong and can happen again at any moment, whether a dying drive, corrupted driver or something else. Just because it is working again, don't assume that will continue to be the case. As above, don't change anything. Don't shut down the computer. Do full backups immediately. Copy any important data you need to have available. After you have protected all the important stuff, then you can play around with trying to diagnose/fix whatever went wrong. 

 

 

Take this advice right here - do not shut it down and do a backup immediately. Best bet, for now, is to get an external HDD and do the MYOB backup to it (like someone above posted a link about) and then set up TimeMachine to do a backup of your Machine as well. Moving forward you could consider a time capsule or NAS so that it's connected to your network and you don't have to remember to plug it and do a backup.

 

Where in NZ are you - there will likely be someone out there who can/will help you.


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Uber Geek


  #2007648 4-May-2018 09:48
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As a bare minimum, go and get an external HDD, copy you MYOB files to it,

 

Then TURN ON TIME MACHINE and let it run,




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Ultimate Geek


  #2007682 4-May-2018 10:03
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wellygary:

 

As a bare minimum, go and get an external HDD, copy you MYOB files to it,

 

Then TURN ON TIME MACHINE and let it run,

 

 

 

 

thanks - I do have a 1Terribyte external hard drive somewhere that I bought a few years ago, so can always do the back up to there.

 

I'm in Auckland on Nth Shore

 

Can you tell me want time machine is please?


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  #2007689 4-May-2018 10:09
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OnceBitten:

 

Can you tell me want time machine is please?

 

 

Time Machine is OSX's built In backup system,

 

Its in System Preferences,  just plug in your backup drive, select it in time machine and slide the big switch to "ON" and you are done

 

its will regularly backup the system by doing increment backups, also if you accidentally delete a file you can fairly easily get it back from the last backup,

 

 


316 posts

Ultimate Geek


#2007695 4-May-2018 10:16
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wellygary:

 

OnceBitten:

 

Can you tell me want time machine is please?

 

 

Time Machine is OSX's built In backup system,

 

Its in System Preferences,  just plug in your backup drive, select it in time machine and slide the big switch to "ON" and you are done

 

its will regularly backup the system by doing increment backups, also if you accidentally delete a file you can fairly easily get it back from the last backup,

 

 

What he said! 

 

This may be helpful for you too...

 

https://support.apple.com/en-nz/HT201250


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