First of, my MacBook Pro has had a bunch of issues, but most seem to be intermittent or fix themselves after a bit, but for the keyboard, a few letters stopped working, been putting off getting it fixed for 2-3 months as I couldn't go without it at the time + my faith in NZ tech repair places is somewhat low.

So I live somewhere, where there is no local Apple Authorised Service Provider so I talked with Apple and eventually got them to cover the shipping costs (as per CGA), shipped my still under warrenty MacBook Pro 2017 (over $4000) to the AASP that Apple said (figured they'd tell me to send it to a decent one, not just the first the best on the list, which seems to be the case, looking back), then a week and a half later I got a call from the AASP asking for my password to run some last minute tests... (SSD is encrypted, as there is sensative data on it) I didn't give them my password, told them to use the Guest account, which I made sure was enabled before shipping it off.

Then the next day they ship it back to me, all "fixed", I get it out of the box and noticed some screws have been over tightened and the thread is partly gone on most, and totally gone on one, I also notice some material is hanging out a bit where the side vents are... I then open the lid and notice big hand prints on the sides of the screen (I cleaned the screen and everything before shipping it to them, maybe it's just me, but for an Apple repair shop I'd expect them to at least clean up there own marks after repair).

I then also notice bits of glue or something stuck to the casing, not major, but still, I then also notice some light scratches on the outer screen case, pretty sure it wasn't from me as I've not traveled with this laptop in a bag yet, and never put anything on top of the laptop.

By now the Mac has booted, I test the keys, yes the faulty keys now work, but some make this "click" sound while others don't (none of my keys before the repair done this), I then try play some music and uh... they've managed to break my left speaker too, sound is all tinny, but fine in the right speaker...

Having seen all this, as a customer, your left wondering how the inside of the computer looks, if this is the level of care they take on a pristine ~5-month-old laptop sent in for repair. I wouldn't be surprised if more issues crop up over the weeks after the 2nd repair.

Is it unreasonable to ask Apple to replace it after such a botched repair?

I want to be able to sell on this laptop, and it sure isn't going to sell as great now with 2 (or more) badly done repairs.

Some photos + video: https://photos.app.goo.gl/HzmwFa4qYCREr2jc2

PS, NZ Apple support is the worst, they ask when a good time to call back is, I say, and they call way outside that time, every time, they email saying I missed a call, I reply a minute later saying I'm unavailable, call back in an hour if possible, they never email back or call until the next day (again outside my preferred hours), which is fine, but a quick 1 sentence email reply would have been nice.

PSS, I realise some of my remarks are a little nit-picky, but with a premium laptop from a company like Apple my standards are high.