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Topic # 24409 23-Jul-2008 12:04
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Allegedly, 1% of MM users cannot access their mail (including my wife but not me!).

From looking at the Apple Support pages, there are an awful lot of very frustrated users out there but I have not seen much mention of it here or in the press in general.

Is anyone else having mail access problems? My wife has been unable to read hers (on a Mac Book Pro) for more than 3 days now. There is no useful info from Apple about the status and the likely repair time etc.

Comments? Experiences?





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  Reply # 150608 23-Jul-2008 12:13

All working fine here (migrated .mac user)

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  Reply # 150610 23-Jul-2008 12:17
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I'm a migrated .mac user. No end of issues for me. I can't even log in via system prefs on my mac.

 
 
 
 


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  Reply # 150853 24-Jul-2008 09:32
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Migrated .Mac family.  3 of our accounts were down on Tuesday night but have been fine since.



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Reply # 150870 24-Jul-2008 10:02
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On the small sample here that is 66% not 1%!

My wife is still not able to get mail. Nearly 5 days now - not good for a free service, much less a paid one like Apples.





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  Reply # 150871 24-Jul-2008 10:07
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Migrated .Mac member - Everything is fine here




Regards,
Chaks

Desktop : Intel Quad Core Q9400 2.66GHz - 8GB RAM - 500 GB + 500 GB HDD - NVidia GeForce 9800GT - LG246WH Flatron Display - Windows Server 2008 R2 Enterprise with Hyper-V
Virtual Machine : Powered by Hyper-V and VMWare Workstation
Laptop: HP dv7-3004TX Entertainment Notebook PC | HP Touchsmart tx2 1119au - Windows 7 Ultimate x64
Mac: iMac 21.5" Snow Leopard
Mobile : iPhone 3GS

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  Reply # 150874 24-Jul-2008 10:12
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Geektastic: 
My wife is still not able to get mail. Nearly 5 days now - not good for a free service, much less a paid one like Apples.
Not sure what is free.  We paid an annual sub for .Mac
Anyhow outage was about 90mins for us and has been up since for last day and half

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  Reply # 150879 24-Jul-2008 10:23
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I'm still figuring my settings out, but at least my powerbook is connecting to .mac now - I couldn't even get that far before. Interestingly, although I was using a jailbroken 1st Gen iPhone before, the behaviour suddenly got better when I started using a 3G iPhone.

I'm using the latest Tiger OSX by the way.



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  Reply # 150883 24-Jul-2008 10:28
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MattD:
Geektastic: 
My wife is still not able to get mail. Nearly 5 days now - not good for a free service, much less a paid one like Apples.
Not sure what is free.  We paid an annual sub for .Mac
Anyhow outage was about 90mins for us and has been up since for last day and half

No, I meant that this level of service would be poor for a free service - much less one for which we are actually being charged!





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  Reply # 150892 24-Jul-2008 11:02
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Geektastic, I see where you are coming from now... was just ambiguous.
Agreed not great for a paid service.  

light humour...
"Even Apple makes mistakes. Luckily the iPhone activation procedure went smoothly. *ahemm*  Tags: Steve Jobs, Bill Gates, mobileMe, Exchange"


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Reply # 151211 25-Jul-2008 10:13
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This has now been an issue for "1%" of users for a week!

Still absolutely no indication from Apple as to when the problem might be resolved. I would have thought that a week was long enough for them to have completely replaced the server that was causing the issue several times over, TBH!

Come on Apple - get with the program!!





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  Reply # 151217 25-Jul-2008 10:34
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Hopefully they can even get the simple things right like timezone.  On Mobile Me, NZ was GMT+12:45

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  Reply # 151218 25-Jul-2008 10:35
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The Ivory Tower approach to MobileMe by Apple isn't winning any friends or influencing people.  I'm lucky enough to not be affected by the outages but still, this is poor management by Apple!

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  Reply # 151232 25-Jul-2008 11:07
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MattD: Hopefully they can even get the simple things right like timezone. On Mobile Me, NZ was GMT+12:45

Same here - simple things. This is hacking me off no end. I know it is irrational on my part - but the time zone being impossible to correct is just infuriating....

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  Reply # 151351 25-Jul-2008 16:23
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Service rocks for me :-)

motorwayne

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