Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


MattD

657 posts

Ultimate Geek

Trusted

#26448 23-Sep-2008 12:21
Send private message

Looks like the new changes to Electronic Tickets and emails now cause issues for Apple Mail users.
Has anybody had any luck in accessing the attachments in Apple Mail. In the Message Viewer I see that there are 9 items attached to the message however when I open the email there are only 6 (images used within the message)
I have visited a 'webmail' client from my ISP and can see that the three attachments are application/octet
eg-----=_Part_36423_948844686.1222065412539 
Content-Type: application/octet-stream;
name="E-Ticket booking ref MX5XXH.PDF"
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="E-Ticket booking ref MX5XXH.PDF"

In the past year AIRNZ caused the same issue with the BoardingPass emails, but at least the invoice and eTicket PDF was accessible.
Interesting that when I spoke to AirNZ support last night I was advised that they could post or fax me the document, or they could try to email to a different address.  When I provided that address I was asked for one without an underscore as "we are having issues with underscores in email addresses, and also with Lotus Notes email too"
Concept of the appointment is great idea but fails in execution. (Only first leg, no timezone info and floating so is incorrect time when travelling, start time only not duration, Location would be useful)



Create new topic
RobM
31 posts

Geek


  #166685 24-Sep-2008 10:02
Send private message

I sympathise - sheesh the airlines and agents have to be working on some of the most mucked around with software ever !Antiquated and patched for years and years ...
That said, it is insanely complex - and I believe a massive overhaul of the entire international booking system is due to be rolled out later this year.New code + new gui to meet the requirements of today ... Doesn't help you at the mom - heck even if they could send through a screen cap .jpg would be better.But I don't think they can even do that ...

 
 
 

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
MattD

657 posts

Ultimate Geek

Trusted

  #166721 24-Sep-2008 12:44
Send private message

However I don't sympathise when they break something that was working.
Seat allocation for international flights is a nice plus!

kimw
4 posts

Wannabe Geek


  #170833 13-Oct-2008 11:30
Send private message

Air NZ recently updated the design of its e-tickets, at the same time upgrading the system which generates the email and attached documents. The PDF and calendar appointment missing from the email when viewed in the Apple Mail client is a teething problem which is being actively closed down. We hope to have a fix in place later in the week.

Kim Walbridge
Air New Zealand



MattD

657 posts

Ultimate Geek

Trusted

  #171091 14-Oct-2008 15:41
Send private message

Thanks Kim for the response.  Hopefully a simple issue to fix.  
The new International seat allocation is great!!Thanks again

jdbob
43 posts

Geek


  #171265 15-Oct-2008 12:58
Send private message

I had a similar problem last week. I had to turn off spam filtering just to receive the email and even then neither Opera's mail client or my ISP's webmail client (Squirrel mail) would see any of the attachments.

I eventually copied over just the base64 for the PDF files one at a time to Windows and used the "base64" program to convert them into a binary PDF file.

freitasm
BDFL - Memuneh
76853 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#173026 23-Oct-2008 12:22
Send private message

And while we have an Air New Zealand employee around reading this discussion...

I've submitted feedback to Air NZ through their on-line form - and didn't even get a reply saying "we will look into it". And it's about not being happy with Premium check-in agents in Wellington.





Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

 

freitasm on Keybase | My technology disclosure

 

 

 

 

 

 


freitasm
BDFL - Memuneh
76853 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#173033 23-Oct-2008 12:36
Send private message

How typical. As soon as I hit the REPLY button here I had an e-mail in my inbox with an invitation to attend a media brief next week, where Air New Zealand will be presenting mobile phone boarding passes, changes in their loyalty program, changes in check-in, etc...




Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

 

freitasm on Keybase | My technology disclosure

 

 

 

 

 

 




AgentK
30 posts

Geek


  #174013 28-Oct-2008 11:18
Send private message

Wow, this has been fixed now. Just tried it today and both the pdf and the calendar attachment come through now.
Unfortunately the vcs file can't be imported into iCal, but I guess one can't get every wish fulfilled :)
CheersKai

freitasm
BDFL - Memuneh
76853 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#174034 28-Oct-2008 12:32
Send private message

I am in Auckland right now attending a press event where Air NZ is showing their new self service clusters.

Very interesting automated system. Solves the problems I had with check in agents not attaching the priority tags by printing a tag with Priority already on it. Also Silver, Gold will have special RFID tags to attach to wallet or mobile phone to speed up check in and boarding.

I willl upload pictures of the new strations soon.





Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

 

freitasm on Keybase | My technology disclosure

 

 

 

 

 

 


Create new topic





News and reviews »

Synology Introduces BeeStation
Posted 23-Feb-2024 14:14


New One UI 6.1 Update Brings Galaxy AI to More Galaxy Devices
Posted 23-Feb-2024 10:50


Amazon Echo Hub Available in New Zealand
Posted 23-Feb-2024 10:40


InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45


Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30


Amazon Echo Pop Review
Posted 8-Jan-2024 14:22


Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac