Macbook Pro 2016 Flexgate [Update]

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Boeingflyer

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#270170 26-Apr-2020 18:17

This has just happened to me today. If you don't know what flexgate is, it's the cable that goes from the screen to the mother board and every time you open it, it moves and therefore will break over time.

Apple has a recall in for it from what i gather, just wondering if anyone else has had this problem and if they had any problem getting it fixed for free by apple.

Cheers

[Update]

Brilliant service from 'Service Plus', can not fault them at all. Handed it to them on Tuesday and got it back today (just over 24 hours). They replaced the screen, keyboard and top housing and put new batteries in. All against apple's Repair and Extension Program. Updates were frequent and contain all the information you could ask for. The service guys were polite as well.

I'll definitely be using them in the future if i have any other problems.

Linux

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#2471703 26-Apr-2020 18:28

Have you called Apple?

Boeingflyer

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#2471707 26-Apr-2020 18:37

Not rung them for this problem. I went online and have made an appointment with an approved service agent on Tuesday though not sure if that will happen with the lockdown etc.

My MacBook is valid for 3 recalls (screen, keyboard and battery), i did ring apple just before lockdown regarding my keyboard as the shift key doesn't work all the time and they just told me to go to a service agent. I didn't go as i needed the MacBook during lockdown for work. They wouldn't open a case over the phone line.

Hoping it's just an easy process.

gehenna

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#2471708 26-Apr-2020 18:38

No experience with this one but I've had other recall repairs done with no issues. Just call them.

https://support.apple.com/13-inch-macbook-pro-display-backlight-service

tardtasticx

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#2471730 26-Apr-2020 19:30

Is this the one where it causes a clicking/popping noise?

I have a 15" 2016 MBP and it makes this click or pop sound every single time I open it, sometimes if it's already open and it moves every so slightly it will make the sound as well.
Took that to FoneFix (Their Auckland repair agent) and took over a week for them to replicate the fault, but their fix was disassemble and re-assemble display hinge assembly. Then because they couldn't replicate the fault after their "fix" they said it was repaired. Crap as.

Boeingflyer

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#2471832 27-Apr-2020 10:10

tardtasticx:
Is this the one where it causes a clicking/popping noise?

I have a 15" 2016 MBP and it makes this click or pop sound every single time I open it, sometimes if it's already open and it moves every so slightly it will make the sound as well.
Took that to FoneFix (Their Auckland repair agent) and took over a week for them to replicate the fault, but their fix was disassemble and re-assemble display hinge assembly. Then because they couldn't replicate the fault after their "fix" they said it was repaired. Crap as.

No clicking involved, when you open the screen it comes on but if you go pass 45 degrees the cable catches and then turns off.

I've gone with 'Service Plus'. I saw FoneFix and nearly selected them but they were 2km further. I'm all booked in for tomorrow and done a job card. looking positive so far.

Senecio

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#2471854 27-Apr-2020 10:50

My 2017 13" MacBook Pro had the screen replaced under warranty for something like this. The screen didn't turn off completely but as soon as th elid went past ~30 degrees the I would get purple horizontal lines across the screen. I think I posted a photo here on the forum. Was relatively painless to get it sorted under warranty.

Samsung

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gehenna

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#2471856 27-Apr-2020 10:52

I've had excellent experiences with Service Plus in Wellington.

Boeingflyer

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#2471869 27-Apr-2020 11:32

gehenna:
I've had excellent experiences with Service Plus in Wellington.

Awesome, that's great to hear. Thanks

Yabanize

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#2472084 27-Apr-2020 14:13

I got mine done at Neutron in Christchurch. I think it took about 3 weeks.

I got the keyboard done at the same time, so basically a whole new computer on the outside (apart from the plate on the underside)

Boeingflyer

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#2473512 29-Apr-2020 16:17

[Update]

Brilliant service from 'Service Plus', can not fault them at all. Handed it to them on Tuesday and got it back today (just over 24 hours). They replaced the screen, keyboard and top housing and put new batteries in. All against apple's Repair and Extension Program. Updates were frequent and contain all the information you could ask for. The service guys were polite as well.

I'll definitely be using them in the future if i have any other problems.