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Basil12

123 posts

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#279911 16-Nov-2020 20:17
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Hello all,

 

I've got a bit of a weird one. I've a 2013 iMac 27" running El Capitan. Everything runs wonderfully but in the last few days Mail has been playing up.

 

I have three Gmail accounts set up in Mail which I've shorted in this graphic to d, k and m. If I click on the d inbox file (or just the inbox) the app crashes but it is fine if I click on k or m, and is also fine if I click on d, k or m under sent, Junk and Trash. The All Mail has the same issue as the Inbox.

 

The d Gmail account work fine via the browser, just not in Mail. I've restarted and let the computer off for a period but to no avail. I've not recently added any new software.

 

The report from Mail quit unexpectedly is below. Does anyone have any clause? [hopefully other than delete the app and reinstall]

 

Thank you in advance.

 

 

 

Process:               Mail [3583]
Path:                  /Applications/Mail.app/Contents/MacOS/Mail
Identifier:            com.apple.mail
Version:               9.3 (3124)
Build Info:            Mail-3124000000000000~2
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Mail [3583]
User ID:               502

 

Date/Time:             2020-11-16 19:20:32.350 +1300
OS Version:            Mac OS X 10.11.6 (15G22010)
Report Version:        11
Anonymous UUID:       

 


Time Awake Since Boot: 200 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Note:        EXC_CORPSE_NOTIFY

 

VM Regions Near 0x18:
--> 
    __TEXT                 0000000107b91000-0000000107f4c000 [ 3820K] r-x/rwx SM=COW  /Applications/Mail.app/Contents/MacOS/Mail

 

Application Specific Information:
objc_msgSend() selector name: release
dyld: in dlopen()
/System/Library/CoreServices/Encodings/libLatin2Converter.dylib





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RunningMan
9184 posts

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  #2604981 16-Nov-2020 21:08
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Tried rebuilding the mailbox? Mailbox->rebuild.




Basil12

123 posts

Master Geek
+1 received by user: 74


  #2604992 16-Nov-2020 21:41
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RunningMan:

 

Tried rebuilding the mailbox? Mailbox->rebuild.

 

 

Thank you, I wasn't aware of that. As I understand you have to select the account in order to run the Rebuild and Mail closes down as soon as I click on the account, so I don't have an opportunity to rebuild the errant account. 





RunningMan
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  #2604996 16-Nov-2020 21:44
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Try restarting mail with the shift key held to see if you can select and rebuild. If not, next step is to delete and re-add the account. Assuming it's IMAP not POP (i.e. all your mail shows OK in webmail) then you shouldn't lose anything. System Prefs->Internet Accounts.




Basil12

123 posts

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  #2604998 16-Nov-2020 21:51
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Thank you, this has worked wonders. Much appreciated.





Basil12

123 posts

Master Geek
+1 received by user: 74


  #2605006 16-Nov-2020 22:15
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But I spoke too soon. As the emails start trickling in after setting the account of again the cycle repeats - click on the Inbox and we're back to the app quitting again.

 

Any assistance much appreciated.





RunningMan
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  #2605068 17-Nov-2020 06:52
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In that case, it's probably a specific message in the inbox that is the problem. If you can figure out which one, delete it using webmail.


HP

 
 
 
 

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Basil12

123 posts

Master Geek
+1 received by user: 74


  #2605225 17-Nov-2020 09:51
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Thank you again, RunningMan, for your assistance. For the mo I've decided to make use of Mainspring as a more robust alternative. 





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