OSX application / internet problem

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Overclocker01

176 posts

Master Geek

#34959 1-Jun-2009 20:34

Hey guys,

My GF has a whit macbook, 2ghz, 1gb etc. etc. roughly 6 months old.

The problem:
You cannot access the internet through the mac osx preinstalled applications. Safari, Itunes media store etc. etc. I have re installed OSX but the problem still remains. I have installed firefox and can access the interent without any problems..

Anyone got any ideas on what the problem is? I do not use macs to often and have no idea where to start.

Cheers

josephhinvest

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#220720 2-Jun-2009 09:42

I'd suggest creating a new user account, this is a quick way to determine if the issue is User specific, or system wide.

If the new user works correctly, then I would try creating a new Network Location under the user account with the issue.

Go Apple Menu > System Preferences > Network > click on Location pop up, Edit Locations, then click the "+" button to add a new location.

Edit...
If the issue is a user specific network issue, then this will have been retained even though you have reinstalled the OS.

wazzageek

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#220725 2-Jun-2009 10:00

Have you checked the proxy settings in the System Preferences. Firefox doesn't use the same settings.

When you did the re-install, did you wipe the hard drive clean during that process? (Otherwise your settings can migrate during an "upgrade")

Overclocker01

176 posts

Master Geek

#220744 2-Jun-2009 10:36

It was just an archive / install - didnt have access to an external HDD. I will try adding a new account and see if that fixes the problem

spazz

266 posts

Ultimate Geek
+1 received by user: 2

#220765 2-Jun-2009 11:27

Sounds like proxies to me. Does she use the net at uni or another location which is likely to have some extra security? Check System Prefs -> Network -> Advanced -> Proxies and make sure nothing's ticked.

http://walkingisoverrated.com

scherfie

38 posts

Geek
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#220770 2-Jun-2009 11:30

Also it could be access issues in the KeyChain, I had similar issues when I setup additional users and had to spend some time sorting out access in the KeyChain on an application by application basis...

Lesson - don't give your kids access to your Mac :-)

Overclocker01

176 posts

Master Geek

#220876 2-Jun-2009 14:06

Haha I think it may be the proxies, The problem arose after she started taking it to uni. Will try these things iin the next couple of days and report back

Lego

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Fossie

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#221072 2-Jun-2009 20:28

If it is the proxy, and they were smart at setting it up. They would have made a new location. Just set the location to automatic.

System preferences --> Location.

If not just make a new location. And change between the two.