Panic Kernels

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Ando

23 posts

Geek

#35253 7-Jun-2009 06:51

Since my software updated to 10.5.7 I occasionally get the Mac equivalent of the "Blue Screen of Death"
- except its a black screen in several languages telling me I need to restart my computer by holding down the power button
I have since found out this is called a "Panic Kernel"
Somehow some bit of code has become corrrupted in the OS.
How do I fix this?

Below is the error report it generates

Interval Since Last Panic Report: 34996 sec
Panics Since Last Report: 5
Anonymous UUID: 9B5FE329-6288-462F-A492-2025717407E9

Sun Jun 7 06:45:49 2009
panic(cpu 0 caller 0x001AB0FE): Kernel trap at 0x00218019, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x01129000, CR4: 0x00000660
EAX: 0x2e7c7948, EBX: 0x00000000, ECX: 0x0a44d608, EDX: 0x00219f3f
CR2: 0x00000000, EBP: 0x2e7c7989, ESI: 0x00000000, EDI: 0x00000000
EFL: 0x00010202, EIP: 0x00218019, CS: 0x00000008, DS: 0x0b3d0010
Error code: 0x00000000

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x2e7c7768 : 0x12b4c6 (0x45ec20 0x2e7c779c 0x13355c 0x0)
0x2e7c77b8 : 0x1ab0fe (0x468ecc 0x218019 0xe 0x468678)
0x2e7c7898 : 0x1a1703 (0x2e7c78b0 0x2e7c796c 0x2e7c7989 0x218019)
0x2e7c78a8 : 0x218019 (0xe 0x2e7c0048 0x10 0x10)
Unaligned frame
Backtrace terminated-invalid frame pointer 0x2e7c7989

BSD process name corresponding to current thread: iTunes

Mac OS version:
9J61

Kernel version:
Darwin Kernel Version 9.7.0: Tue Mar 31 22:52:17 PDT 2009; root:xnu-1228.12.14~1/RELEASE_I386
System model name: iMac8,1 (Mac-F226BEC8)

System uptime in nanoseconds: 25888921266016
unloaded kexts:
com.apple.driver.InternalModemSupport 2.4.0 - last unloaded 98725528374
loaded kexts:
com.google.driver.Gild 1.0.0
com.google.kext.SocketCred 1.0.4
com.google.driver.GDFSNotifications 1.6.0
com.apple.filesystems.afpfs 9.0.1 - last loaded 532502460844
com.apple.nke.asp_tcp 4.7.1
com.apple.driver.AppleHIDKeyboard 1.0.8b1
com.apple.driver.AppleBluetoothHIDMouse 1.2.3f1
com.apple.filesystems.autofs 2.0.2
com.apple.iokit.IOBluetoothSerialManager 2.1.6f8
com.apple.driver.AppleHDA 1.6.8a3
com.apple.driver.AppleUpstreamUserClient 2.7.5
com.apple.kext.ATY_Hypoprion 5.4.4
com.apple.driver.AppleHWSensor 1.9d0
com.apple.Dont_Steal_Mac_OS_X 6.0.3
com.apple.driver.AppleHDAController 1.6.8a3
com.apple.iokit.IOFireWireIP 1.7.7
com.apple.driver.AudioIPCDriver 1.0.6
com.apple.ATIRadeonX2000 5.4.4
com.apple.driver.AppleLPC 1.2.12
com.apple.driver.ACPI_SMC_PlatformPlugin 3.4.0d10
com.apple.driver.AppleIRController 110
com.apple.driver.AppleBacklight 1.6.0
com.apple.driver.BroadcomUSBBluetoothHCIController 2.1.6f8
com.apple.driver.AppleUSBMergeNub 3.4.3
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.0.9
com.apple.iokit.SCSITaskUserClient 2.0.9
com.apple.driver.XsanFilter 2.7.91
com.apple.iokit.IOATAPIProtocolTransport 1.5.2
com.apple.driver.AppleUSBHub 3.4.0
com.apple.iokit.IOUSBUserClient 3.3.1
com.apple.iokit.IOAHCIBlockStorage 1.2.1
com.apple.driver.AirPortBrcm43xx 363.35.0
com.apple.iokit.AppleYukon2 3.1.12b14
com.apple.driver.AppleFWOHCI 3.8.2
com.apple.driver.AppleAHCIPort 1.6.0
com.apple.driver.AppleIntelPIIXATA 2.0.0
com.apple.driver.AppleUSBEHCI 3.4.3
com.apple.driver.AppleUSBUHCI 3.3.5
com.apple.driver.AppleEFINVRAM 1.2.0
com.apple.driver.AppleRTC 1.2.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIPCI 1.2.4
com.apple.driver.AppleACPIButtons 1.2.4
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.2.4
com.apple.driver.AppleAPIC 1.4
com.apple.security.seatbelt 107.12
com.apple.nke.applicationfirewall 1.6.77
com.apple.security.TMSafetyNet 3
com.apple.driver.AppleIntelCPUPowerManagement 76.0.0
com.apple.driver.DiskImages 199
com.apple.BootCache 30.4
com.apple.driver.AppleHIDMouse 1.2.3f1
com.apple.driver.IOBluetoothHIDDriver 2.1.6f8
com.apple.iokit.IOSerialFamily 9.4
com.apple.driver.DspFuncLib 1.6.8a3
com.apple.iokit.IOHDAFamily 1.6.8a3
com.apple.iokit.IOAudioFamily 1.6.9fc3
com.apple.kext.OSvKernDSPLib 1.1
com.apple.driver.IOPlatformPluginFamily 3.4.0d10
com.apple.driver.AppleSMC 2.2.1d2
com.apple.iokit.IOUSBHIDDriver 3.2.2
com.apple.iokit.IONDRVSupport 1.7.3
com.apple.iokit.IOGraphicsFamily 1.7.3
com.apple.driver.AppleUSBBluetoothHCIController 2.1.6f8
com.apple.iokit.IOBluetoothFamily 2.1.6f8
com.apple.driver.AppleUSBComposite 3.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.0.9
com.apple.iokit.IOBDStorageFamily 1.5
com.apple.iokit.IODVDStorageFamily 1.5
com.apple.iokit.IOCDStorageFamily 1.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.0.9
com.apple.iokit.IO80211Family 216.1
com.apple.iokit.IONetworkingFamily 1.6.1
com.apple.iokit.IOFireWireFamily 3.4.7
com.apple.iokit.IOAHCIFamily 1.5.0
com.apple.iokit.IOATAFamily 2.0.1
com.apple.iokit.IOUSBFamily 3.4.3
com.apple.driver.AppleEFIRuntime 1.2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOStorageFamily 1.5.6
com.apple.iokit.IOHIDFamily 1.5.5
com.apple.driver.AppleACPIPlatform 1.2.4
com.apple.iokit.IOACPIFamily 1.2.0
com.apple.iokit.IOPCIFamily 2.6

josephhinvest

1543 posts

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#222493 7-Jun-2009 17:38

Hi Ando,

This is indeed a Kernel Panic. Kernel meaning the Mac OS Kernel, i.e. the base level of the OS.
You're correct in that this is the equivalent of a BSOD, these do occur sometimes, and it will bring down the whole machine and requires a hard reboot.

The dump you've provided gives the clue, "BSD process name corresponding to current thread: iTunes" suggests iTunes was the application at fault. Were you doing anything particular at the time? I.e. syncing an iPod or something?

Have you updated iTunes to the latest version too?
There's a couple of things you can do to try to prevent this from happening, but it may be a bug in the iTunes app, or in the 10.5.7 OS.
I'd suggest performing the Verify Disk command in Disk Utility, then the Repair Permissions command too.
Then check software update, to see if all your apps are up to date.

It could just be a random event, even the Mac OS sometimes crashes for no apparent reason.
Check the things above, and if it happens regularly, especially when you're doing the same thing as before, there may be a bug in there somewhere.

Cheers,
Joseph.

Ando

23 posts

Geek

#222519 7-Jun-2009 20:03

Thanks jofizz
My nightmare continues. After doing a bit of my own research the apple website suggested I try re-installing OS X. As I did this Kernel Panic happened aain
Now when I try to start up, even in safe mode (with Shift Key held) I get the spinning gear and nothnig happens. Left it for an hour and still no action.
So tomorrow off to Magnum Mac. I just hope I have not lost anything. have a Time Capsule so back up should be ok - its the photos I most want to preserve.
Regarding the initial source of the issue - it forst seemed to happen when my wife was syncing her ipod, so I reckon you could be right about iTunes being the culprit.
I was trying to update itunes earlier today before the "Big Crash" but the Kernel Panic happened half way through the download.

josephhinvest

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#222583 8-Jun-2009 08:49

Ahh, not so good!
If a Kernel Panic occurs during an OS installation, i.e. when booted from a known-good OS, these the issue could possibly be a dodgy RAM module, perhaps the hard drive, or even some other component.
Good work for having a backup!

stevenz

2802 posts

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#222997 9-Jun-2009 09:55

You can try booting with the OS X install DVD in the drive and holding down D to run the hardware diagnostic tool. Newer models have it built in, older ones will need the DVD.

Zapping the PRAM fixes a multitude of problems too. I wouldn't do it until after a diagnostic test though.

http://support.apple.com/kb/HT1379?viewlocale=en_US

Ando

23 posts

Geek

#225005 14-Jun-2009 19:39

Update
Got my mac back. It was dodgy ram
All better now. RAM was replaced under warranty, but they charged to reinstall the OS (a bit cheeky I thought)
Fortunately no lost data