Tried ordering a Mac via DSE website

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caldazar

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#36279 22-Jun-2009 17:14

Ordered a mini last week at DSE as they had 10% off for online orders.

Got an email today saying that they needed to verify my details and could I please email my bank statements with credit card number showing to them to complete the order.

I cancelled the order and told them their unsecure practice would mean I won't be purchasing through their store any time soon.

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#227432 22-Jun-2009 17:23

Why not call them and discuss it?

The reason they do it, is that they are the biggest e-retailer in New Zealand, if you consider what is available. They only wanted to clarify that you can prove you have a valid credit card. I am sure they lose tens of thousands of dollars every year, if not more, to online fraud.

Was there anything special, or different about your order? Did you order multiple items, ask for overseas shipping, or even use an overseas credit card?

The only people who miss out here... is you.

caldazar

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#227439 22-Jun-2009 17:29

I did email them to discuss it, which is why I ended up not proceeding with the order.

What I do avoid is sending my credit card details unencrypted across an insecure medium to verify the order. This is bad practice and really shouldn't be done.

I will still get a Mac, I hardly miss out.

magu

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#227445 22-Jun-2009 17:43

Do you know www.toshbuy.com? They usually have better discounts than DSE and the purchase process seems to be a lot easier. (I know because I bought my MacBook Pro there about 2 years ago)

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caldazar

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#227447 22-Jun-2009 17:49

Thanks for the link, pricing does seem good.

rscole86

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#227448 22-Jun-2009 17:50

I did suggest calling them for a reason ;) Their idea is to prevent fraud. Most importantly against themselves, and secondly against customers. It is a lot harder to hide behind smoke and mirrors when you call someone, with email you could be anyone from anywhere.

I could not agree more, but there are ways of doing it, a fax machine never hurts.

Aslong as you still get your 10% off, then no, I guess you will not :)

stagnant16

206 posts

Master Geek

#227464 22-Jun-2009 18:36

I cancelled the order and told them their unsecure practice would mean I won't be purchasing through their store any time soon.

Good Call - Requesting that type of info is very dodge! The number on the Statement in't even your correct card number.

If your delivery address was the same address registered to the credit card then generally that would satisfy any fraud issues - failing that a simple phone call to confirm the order you would think would be more warrented.

Regardless of CC fraud, as a legit customer I find it odd that you should have to run around confirming your identification!

MattD

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#227504 22-Jun-2009 20:17

magu: Do you know www.toshbuy.com? They usually have better discounts than DSE and the purchase process seems to be a lot easier.

They are parallel importers, not official Apple resellers

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NickiB

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#227515 22-Jun-2009 20:42

stagnant16:
Good Call - Requesting that type of info is very dodge! The number on the Statement in't even your correct card number.

The number on my statements is the correct number. I still wouldn't send copies of it to DSE of course!

nOOb alert

stagnant16

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#227518 22-Jun-2009 21:01

The number on my statements is the correct number. I still wouldn't send copies of it to DSE of course!

Yuk - Wouldn't want anyone stealing your statements - My National/Anz & Westpac cards the last 4 numbers are slightly different to the actual card so i would be buggered If I had to send a statement lol!

NickiB

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#227525 22-Jun-2009 21:19

stagnant16:

Yuk - Wouldn't want anyone stealing your statements - My National/Anz & Westpac cards the last 4 numbers are slightly different to the actual card so i would be buggered If I had to send a statement lol!

It can't be that much of an issue, or else neither BNZ or ASB would do it (after all their measures for accessing online banking are total overkill! It's like playing battleships every day with BNZs annoying netcard). Most websites for purchasing want at the very least the expiry date and I find more and more want the 3 digit whatever-its-called on the back of the card, so my bank statement still wouldn't get someone all that far anyway.

BTW Caldazar are you a student or do you know one? Apple offer student prices if you buy direct so you could still get discount. My ID expires March 2010, so I'm gonna be in before then!

nOOb alert

magu

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#227561 22-Jun-2009 22:34

MattD:
magu: Do you know www.toshbuy.com? They usually have better discounts than DSE and the purchase process seems to be a lot easier.

They are parallel importers, not official Apple resellers

Yes, but the warranty is the same and the price difference can be significant. I saved over $400 on my MBP.

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nate

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#227642 23-Jun-2009 10:09

Credit card fraud is a double blow for retailers - if a transaction is reversed (say the card is reported stolen) the cardholder receives a refund (so the money is withdrawn from your account), plus the person who committed the fraud probably already has the goods. You are left with no goods, and no money.

I wonder if DSE would be better off to ask you to visit in store to verify your identity. Could they ask for a copy of your drivers license/passport instead?

Account details are easy to modify, at least the above methods would be alittle more foolproof.

Behodar

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#227659 23-Jun-2009 11:02

magu:
MattD:
magu: Do you know www.toshbuy.com? They usually have better discounts than DSE and the purchase process seems to be a lot easier.

They are parallel importers, not official Apple resellers

Yes, but the warranty is the same and the price difference can be significant. I saved over $400 on my MBP.

Yep, I got my MBP from them a few years back. The DVD drive conked out after 6 months and I had absolutely no trouble with getting it replaced under warranty.

caldazar

459 posts

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#227692 23-Jun-2009 13:56

I wonder if DSE would be better off to ask you to visit in store to verify your identity. Could they ask for a copy of your drivers license/passport instead?

I would have been happy to go and pick the item up in the store and even pay in store.
I would have been happy to discuss with them but they did not call me.

As far as I am concerned they didn't really want to sell me anything as they weren't willing to go to any effort to secure the sale unless I provided unsecured credit card and bank details to them.

I should not have to chase them and jump through hoops to order something, other retailers seem to be happy to take my money without all the hassle.

zactommo

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#228306 25-Jun-2009 16:39

Why the heck would you buy a mac from DSE?
There prices aren't really that competitive at all, probably even with 10% off
Buying new, i'd always go for the apple store online, but I tend to go for the refurbished apple store deals, they are the best without a doubt!!

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