reaching out for some help here.
I have itunes on my Vista laptop and cannot connect to the store. I get as far as the 'one moment please' screen and if I attempt to sign in I get "We could not complete your iTunes store request. An unknown error occurred (-50). There was an error in the itunes store. Please try again later."
I have run the diagnostics in itunes (see below), I am able to browse the web version of the apps and download podcasts so I don't think it is a firewall issue.
I have had this problem a while but managed along the way by using the itunes store on my ipod over wifi.
Any help or ideas would be appreciated.
Microsoft Windows Vista Ultimate Edition
Acer, inc. Aspire 5670
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.45.0.0
Bonjour 2.0.0.34 (214.3)
iTunes Serial Number CF020F6CABDFA143
Current user is an administrator.
The current local date and time is 2010-04-13 15:22:53.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon X1600
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {984C0DFA-8637-4422-8FF4-996E3416EBDB}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.2.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Tue Apr 13 14:59:54 2010
Lease Expires: Wed Apr 13 14:59:54 2011
DNS Servers: 192.168.2.1
192.168.2.1
Adapter Name: {FA8293BB-8B38-47CC-AB00-AE1280716943}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 13:00:00 1970
Lease Expires: Thu Jan 01 13:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-04-13 15:10:46.
