Mighty Ape - Sigh

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#3437851 26-Nov-2025 23:05

GSManiac:

Looks like MA now offer travel insurance. Cause that’s the natural next step for an online consumer retailer …

Is that before or after becoming a power retailer to go with phone services?

Richard rich.ms

Stu1

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#3515392 30-Jul-2026 19:42

Just had a wonderful customer experience with Mighty Ape.

I bought an iPhone from Mighty Ape without realising it was being sold by a third-party seller through their marketplace. Today I received an email saying it was out for delivery, so I was pretty excited.

About two hours later, I got another email saying delivery had been attempted but was unsuccessful. The problem is I was home all day, and I even checked my security cameras. No courier came anywhere near the house.

I rechecked the email and used the Australian tracking number provided. It turns out the parcel was supposedly delivered to Whitebridge, NSW, and is now sitting at a post shop in Kahibah Australia. I’m guessing its in NSW somewhere.

I contacted Mighty Ape via live chat (because there is no phone support). The agent confirmed that delivery had failed and told me I needed to pick it up. I explained that I live in New Zealand, my delivery address is in New Zealand, and the order was placed for delivery to New Zealand.

The agent then told me I would need to contact the third-party seller who sold the phone on behalf of Mighty Ape. I had no idea who the seller was, and from the tracking information I have managed to work out that they appear to be based in Australia.

After a lot of back and forth, the agent finally said they would contact the third-party seller themselves. I have no idea whether that was actually done.

I have now emailed Mighty Ape complaints and hopefully someone will realise that the phone has been sent to the wrong address in the wrong country.

To top it off, the live chat ended with the usual: “Is there anything else I can help you with?”

At this point, they have literally done nothing to resolve the issue.

xpd

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#3515410 30-Jul-2026 20:53

And so much for customer service staying in NZ...

XPD / Gavin

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#3515423 30-Jul-2026 21:41

xpd:

And so much for customer service staying in NZ...

They used to be soo good , now they just don’t care

xpd

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#3515537 31-Jul-2026 07:43

Yup. When Simon Barton announced the sale, he said nothing would change. Hah!

I hope the new games store "Overkill" picks up where MA are falling over for games at least if not more.

XPD / Gavin

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#3515539 31-Jul-2026 07:45

xpd:

I hope the new games store "Overkill" picks up where MA are falling over for games at least if not more.

Good to know of its existence! The website's faster, at least...

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#3515594 31-Jul-2026 10:49

Went to pick up something the other day - very rare event now compared to before.

Hardly anyone there, and you can feel the vibe that was there before is gone. I give it a few years before it is sold to someone else or shuts down. Looking at their carpark alone is telling - used to be packed, especially weekends. Now, it's at most 25% full at its busiest.

Sad state.

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#3515611 31-Jul-2026 12:38

heavenlywild:

Went to pick up something the other day - very rare event now compared to before.

Hardly anyone there, and you can feel the vibe that was there before is gone. I give it a few years before it is sold to someone else or shuts down. Looking at their carpark alone is telling - used to be packed, especially weekends. Now, it's at most 25% full at its busiest.

Sad state.

We used to pick stuff up there all the time. Now it's nearly impossible to find the collect option on the order, even when not from some 3rd party vendor.

I must say I always tried to avoid the place on weekends as it's so packed- but not been there in a while.

eracode

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#3515615 31-Jul-2026 13:23

xpd:

I hope the new games store "Overkill" picks up where MA are falling over for games at least if not more.

Overkill

FTFY

Sometimes I just sit and think. Other times I just sit.

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#3515786 31-Jul-2026 21:05

Final update they have now issued me a refund, but not because the phone was sent to the wrong place. I think they mixed up the tracking numbers/orders.

The order was cancelled due to a “listing error”, which really sounds like they listed it at the wrong price and don’t want to honour it.

Honestly, I’m kind of glad this happened, because I won’t be buying anything through them via a third-party seller again. If something looks unusually cheap, there’s usually a reason.

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#3515788 31-Jul-2026 21:19

Well my dryer I got from them 3 years ago has died.

White wear should last longer than that according to CGA.

Bought it when they were still the OG Mighty.

Let's see how they handle this one.

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#3515789 31-Jul-2026 21:22

heavenlywild:

Well my dryer I got from them 3 years ago has died.

White wear should last longer than that according to CGA.

Bought it when they were still the OG Mighty.

Let's see how they handle this one.

Good luck they are terrible to deal with , I hope it goes ok

quickymart

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#3515792 31-Jul-2026 21:49

I last bought something from them in 2021 and everything seemed to go fine (this was via their Trademe listing as opposed to directly off their website) but it sounds like they've slipped a bit with their customer service since.

rscole86

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#3517349 5-Aug-2026 15:55

Stu1:

Final update they have now issued me a refund, but not because the phone was sent to the wrong place. I think they mixed up the tracking numbers/orders

You dodged a bullet.

Eclipse BT is Becextech Technology. Plenty online about their poor practice.

For future reference, you'll see who the seller is under the shipping ETA, click the link and scroll to the bottom of their listings and you'll see their company name rather than their mighty ape trading name.

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#3517356 5-Aug-2026 16:17

rscole86:

Stu1:

Final update they have now issued me a refund, but not because the phone was sent to the wrong place. I think they mixed up the tracking numbers/orders

You dodged a bullet.

Eclipse BT is Becextech Technology. Plenty online about their poor practice.

For future reference, you'll see who the seller is under the shipping ETA, click the link and scroll to the bottom of their listings and you'll see their company name rather than their mighty ape trading name.

Thank you I got caught out by that, will double check before i ever buy something like that again

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