Handle9: TSB offers a virtual banker service where you make an appointment. They were offering one for today so last night I booked it, got an email saying that a confirmation would follow with the link to the call.
I’ve gotten up early so I can join the call and of course there’s no email from them. I’d like to say I’m surprised but I’m not. It’s pretty consistent with my other dealings with them, they really are hopeless. If it wasn’t a total pain to refinance I’d be gone.
Heh, this is why after all these years of extremely average service from Kiwibank, we are still there. The cost of moving and the hassle, makes it hard to justify.