Just got this. Well they had my tax details just term investment.
Following on from our email dated 20 March 2014, we have now processed your end of year PIE Tax position.
As a result of this, your account with us is currently overdrawn. Note: There are no fees associated with this overdraft and this is simply to facilitate the payment of your end of year PIE tax.
Key actions you need to take:
Please log in to your RaboDirect account and arrange for your overdrawn balance to be cleared by 20 May 2014.
You can do this by transferring funds in to your RaboDirect account from your nominated account. Or, if you have Managed Funds (including the Cash Advantage Fund or Term Advantage Fund), you may wish to sell some of your unit holdings.
rayonline: Just got this. Well they had my tax details just term investment.
Following on from our email dated 20 March 2014, we have now processed your end of year PIE Tax position.
As a result of this, your account with us is currently overdrawn. Note: There are no fees associated with this overdraft and this is simply to facilitate the payment of your end of year PIE tax.
Key actions you need to take:
Please log in to your RaboDirect account and arrange for your overdrawn balance to be cleared by 20 May 2014. You can do this by transferring funds in to your RaboDirect account from your nominated account. Or, if you have Managed Funds (including the Cash Advantage Fund or Term Advantage Fund), you may wish to sell some of your unit holdings.
Let me guess, you are one of the ones without any PIE investments... I (with a PIE investment and a very slightly overdrawn $88) on the other hand got:
Subject: Overdrawn account advice
Dear Nigel,
As your specialist savings bank, we want to let you know that our On Call Savings and PremiumSaver rates have changed effective Wednesday 30th April 2014.
> The interest rate for On Call Savings has increased from 3.00% p.a. to 3.20% p.a.
We've got some of the best 'no strings' rates in the market If you would like to see all our current rates, view our interest rates page online: (link with tracking code removed)
along with a second, identical e-mail, 'Subject: Annual Investor Statement available'.
An absolute fail here. I too got the e-mail and of course phoned the contact centre straight away. Yes, there was a message saying the e-mail had been sent out in error. Phew. But come on - what systems are in place that allows such an email to be sent? It has caused me significant concern and I am looking at switching. These types of failures are usually the result of systemic issues - poor oversight, under-investment in resources, or worse, a lack of attention to detail and security issues. Such things should not happen.
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