NZ Post delivered my car part to wrong address

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surfisup1000

5288 posts

Uber Geek
+1 received by user: 2159

#2335725 11-Oct-2019 18:06

NZ post have still not resolved this.

The problem is they haven't been able to contact the driver since the Wednesday morning delivery, as he is not answering his phone.

NZ post refuse to admit the parcel is lost at this stage, their driver is non-contactable.... I'm definitely in limbo and I need my car part.

NZ post promise to call me earlier today and they haven't .... although, it seems they are now admitting the driver should have asked for my signature. They did say the package value will come out of his salary, which I don't agree with -- he made a mistake, it happens and thats why we have insurance.

Delphinus

611 posts

Ultimate Geek
+1 received by user: 274

#2335779 11-Oct-2019 20:45

Any tracking showing a photo of where it was delivered? Eg is there a way to track down where it actually went and go visit them (might be a nearby neighbour) and they might just be able to give you the package.

surfisup1000

5288 posts

Uber Geek
+1 received by user: 2159

#2341897 22-Oct-2019 15:46

Delphinus:

Any tracking showing a photo of where it was delivered? Eg is there a way to track down where it actually went and go visit them (might be a nearby neighbour) and they might just be able to give you the package.

No photos. Courier post GPS tracked the vehicle as being outside my home at delivery... I checked with my neighbours, they don't have it.

It must have been stolen. Even then it is strange, it is difficult to steal from our house due to lots of people next door working on a building site and our long exposed driveway -- I wonder if the driver lost this and pretended to deliver?? I will have to get a security cam installed. Have been meaning to do so.

Anyway, courier post are in process of issuing a refund.

This is the first time in 10 years we've had a package go missing like this so I guess we're doing ok.

tripper1000

1648 posts

Uber Geek
+1 received by user: 1176

#2341910 22-Oct-2019 16:26

Took my brother 4 attempts to get a roll of wire delivered from Trade Depot recently. They kept getting swallowed up by the courier company. Confirmed address with the sender, tried two different addresses including a commercial address that had a contract with the same courier company so was definitely deliverable and known to the local driver.

Courier companies have been taken over either by incompetency or corruption.

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