NZ Post delivered my car part to wrong address

Forums › Off topic › NZ Post delivered my car part to wrong address

surfisup1000

5288 posts

Uber Geek

#258552 9-Oct-2019 13:37

Ordered a car part to get my car back on the road, overnight delivery with signature.

It was delivered today, not to my address, courier signed for it.

I call NZ post, they say I have an authorisation to leave parcels at my address. Thing is, I have never given this authorisation for my address, and when I check online....

NZ post say they will lodge an investigation... i asked them to call the courier, as at the time it was only 1/2 hour after the incorrect delivery, but NZ post will not call the courier.

Grrr.

1 | 2

638 posts

Ultimate Geek

#2333367 9-Oct-2019 13:54

Try calling the local courier post depot. I've had better luck than just the national call centre when trying to get a hold of drivers.

surfisup1000

5288 posts

Uber Geek

#2333382 9-Oct-2019 14:21

Nate001:

Try calling the local courier post depot. I've had better luck than just the national call centre when trying to get a hold of drivers.

The nz post call center will not put me through to the local branch.... but, they have tried contacting the driver now but not answering their phone.

Oh well, online rant over.........just annoyed.

MikeB4

18435 posts

Uber Geek

ID Verified

Trusted

#2333385 9-Oct-2019 14:24

Damn that is not good and very annoying.

Dratsab

3946 posts

Uber Geek

Trusted

Lifetime subscriber

#2333415 9-Oct-2019 14:58

NZ Post are incompetent. And they lie.

I ordered some stuff from overseas and kept track of it through a link the supplier sent. On 23 August the carrier (UPS) reported it as having arrived in Auckland. From there NZ Post were supposed to take over.

When it still hadn't arrived three weeks later I asked where it was (via Facebook Messenger) they said the parcel was still in Chicago. According to them, the 'handover' was merely UPS giving prior notice the parcel was coming to NZ.

Quite obviously a porky, especially when my parcel did actually turn up two days later.

All I can say is good luck in getting a satisfactory resolution

Dial111

978 posts

Ultimate Geek

#2333444 9-Oct-2019 16:19

Dratsab: The person I dealt with at NZ Post was incompetent. And they lied.

Fixed that for you.

FineWine

2981 posts

Uber Geek

Trusted

Nurse (R)

Lifetime subscriber

#2333461 9-Oct-2019 17:27

Had similar problem with Post Haste Couriers last week. 1 x case of Red 🍷 Wine. Courier stated "Greerton, Tauranga was rural" so left case at deport in Bethlehem. No card in letter box either. After several phone calls and 4 days later it arrived at front door (in full sun) even though instructions stated "if not at home to go through side gate and leave on patio by Ranch Slider" which is in the shade.

Courier stated it was "signed for" - WALOBS

I am hearing more and more of these stories.

The only good part of this is that Laithwaites Wines have given me a free bottle of red 🍷 with my next order 😀

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

larknz

1688 posts

Uber Geek

ID Verified

Lifetime subscriber

#2333544 9-Oct-2019 20:56

I gave up getting wine delivered for this reason. They never left it where instructed, it was normally left in full sight of the street

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

Dratsab

3946 posts

Uber Geek

Trusted

Lifetime subscriber

#2333599 9-Oct-2019 23:43

Dial111:
Dratsab: The person I dealt with at NZ Post was incompetent. And they lied.

Fixed that for you.

No, you 'fixed' it to suit yourself. My postie is a study in incompetence. I regularly hear complaints about NZ Post from friends and the amount of complaints I've seen online are astounding.

NzBeagle

961 posts

Ultimate Geek

Trusted

#2333639 10-Oct-2019 08:12

Dratsab:
When it still hadn't arrived three weeks later I asked where it was (via Facebook Messenger) they said the parcel was still in Chicago. According to them, the 'handover' was merely UPS giving prior notice the parcel was coming to NZ.

Quite obviously a porky, especially when my parcel did actually turn up two days later.

This can actually be the case at times. Things don't always travel direct, and will be handed over to a third party to travel overseas, sometimes not even taking a direct route.

Once it's cleared here, it "shouldn't" take long.

NzBeagle

961 posts

Ultimate Geek

Trusted

#2333640 10-Oct-2019 08:13

Nate001:

Try calling the local courier post depot. I've had better luck than just the national call centre when trying to get a hold of drivers.

This, if you can find the numbers, is a great avenue, otherwise pop in to the reception and push for some answers.

surfisup1000

5288 posts

Uber Geek

#2333760 10-Oct-2019 10:11

I'm in limbo, even NZ post cannot agree between themselves.

The delivery branch are saying the driver is in the right to leave the package because of this 'authority to leave packages' at my address ... But, the NZ post admin office are saying there is no such authority in place (I phoned to revoke authority but it they cannot remove what is not there).

And, they cannot contact the driver either.

Beccara

1469 posts

Uber Geek

ID Verified

#2333763 10-Oct-2019 10:18

Have you gone into the branch and shown them the screen shot you posted here?

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

bfginger

1267 posts

Uber Geek

#2335060 10-Oct-2019 15:07

It was delivered today, not to my address, courier signed for it.

If that isn't illegal it should be.

SirHumphreyAppleby

2844 posts

Uber Geek

#2335079 10-Oct-2019 15:36

bfginger:
It was delivered today, not to my address, courier signed for it.
If that isn't illegal it should be.

All our China Post registered items now are turning up signed for by nobody. No authority was ever given for this to happen, but given the local depot has gone from being ~1km away to several km of busy intersections away, it's probably the lesser of two evils. If they end up at the depot, I'm just going to insist on delivery anyway, so it's preferable they 'sign' for it and deliver it ASAP. They're still responsible for the item until it's in my hands.

Paul1977

5039 posts

Uber Geek

#2335125 10-Oct-2019 16:51

Maybe the "Authority to leave packages" is on the address that the incorrectly delivered it to?

Although I don't see what this actually has to do with anything as, regardless of this, they delivered it to the wrong address.

1 | 2