Possible appliance issues and possible warranty claim

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quickymart

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#2454406 4-Apr-2020 14:18

gregmcc:

quickymart:

Update: electrician arrived, checked the fuse box, categorically said it wasn't the fridge (or any other appliance). We should be getting 240V but whenever a larger appliance is run it drops to 180 - which explains the flickering lights. Contacted Vector and they sent another faults man (different to the last guy), apparently "the neutral at the top of the pole was shorting". Fixed, and everything seems back to normal now.

So now we need to speak to Genesis to see if they are able to re-bill us for the 4 days where the usage was extreme (and not of our doing). I know I probably can't ask Vector for anything as I don't pay them for service.

You didnt mention the flickering lights before....oh well - That would have been a big clue to pointing to where the problem was. Anyway glad you got it sorted out quickly

We thought that was just a power surge relating to more people working from home, as a friend of my wife's who lives a couple of suburbs over had the exact same thing at her place.

gregmcc

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#2454408 4-Apr-2020 14:20

quickymart:

gregmcc:

Bet Vector will try and wiggle out of the excessive usage, keep in mind that the loose neutral and the heating and extra power usage will have been recorded by your revenue meter so you will be billed for their fault.

As Vector have been out previously and declared everything is alright I would be pushing them to cover the cost of getting the electrician out who uncovered the fault on their network.

Your latter point is an interesting one. The electrician (who attended this morning) seemed to think that because Vector attended at 10 o'clock at night they couldn't see what they were doing, so probably missed the shorting circuit, whereas the one who came this morning could quite clearly see it. I'll ask my wife to raise it with Genesis - is that the right process? We contact them for any sort of compensation right? (not Vector)?

Try Genesis 1st, they are your retailer you pay your bill to them, Failing that try Vector as part of your bill is for line charges which Vector bill to Genesis.

quickymart

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#2454432 4-Apr-2020 14:49

Thanks Greg, will give that a shot and see what happens.

quickymart

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#2458663 9-Apr-2020 21:06

Addendum: Wife spoke to Genesis, who questioned why they called her, not Vector. She pointed out we don't get billed by Vector, and then the person seemed to understand a little better. They've asked to see the electrician's report before they go any further, so we've requested this via the property manager. Hopefully this leads to a good outcome.

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