Mitre10 Website down

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#2797220 18-Oct-2021 18:09

Stu:

Yes, anything involving a courier will be stale or forgotten by the time it arrives if you're in the Auckland delivery system.

NZ Post courier is a little hit and miss. NZ Post services are otherwise woeful (usual falsehoods etc.). Everyone else seems to be delivering at most a day late and we had a same day delivery from Post Haste this morning.

The delays in Auckland are mostly with getting orders out the door, rather than the actual deliveries.

SaltyNZ

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#2797223 18-Oct-2021 18:23

I find NZ Post to be extremely reliable, but Post Haste a 0% success rate.

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neb

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#2797224 18-Oct-2021 18:29

Order volume has increased by 2-3 orders of magnitude across the board, from a handful of orders to thousands per store per day. See the post in another thread about Warehouse order volumes on a single weekend, you can do a handful by any arbitrary slow manual process but once you get to thousands a day...

Zeon

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#2797409 18-Oct-2021 22:27

Considering that in level 3 areas this is their ONLY way to trade and demand is probably hot due to lockdown being good DIY time this is absolutely terrible for them. Something big must have happened for them to be down for the entire weekend and going into its 4th day. I would hate to be the techs responsible for fixing whatever happened.

The Mitre10 process was so good for lockdown - choose a timeslot. Hardly any waiting and in/out so quickly. I ended up having to order from Bunnings for a measly 4 bolts and probably and still no pickup available alert after 1 day.

I wonder if there will be an inside scoop on what happened here? I take it the rest of the country's Mitre10's are working fine?

Speedtest 2019-10-14

neb

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#2797413 18-Oct-2021 22:32

Zeon:
I take it the rest of the country's Mitre10's are working fine?

It's nationwide.

There will almost certainly be an extensive postmortem at a later date.

Zeon

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#2797429 19-Oct-2021 00:48

neb:
Zeon:

I take it the rest of the country's Mitre10's are working fine?

It's nationwide. There will almost certainly be an extensive postmortem at a later date.

Are store point of sales and stock levels working nationwide though? They have a DOS style terminal when I last looked at their systems there. I wonder if they are using a "legacy" style mainframe system?

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elpenguino

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#2797430 19-Oct-2021 00:50

FWIW I walked into a wellington M10 at 6PM and bought something no problem.

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#2797431 19-Oct-2021 00:52

Zeon:
Are store point of sales and stock levels working nationwide though?

It's only the web-based stuff which is out, in theory you can call them and place an order over the phone, however given that that's the only way to get anything done they're, uh, "experiencing higher than normal call volumes". You're also dealing with individual stores/franchisees at that point so it depends on whether you can locate a low-turnover store.

antonknee

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#2797468 19-Oct-2021 08:41

Zeon:

Considering that in level 3 areas this is their ONLY way to trade and demand is probably hot due to lockdown being good DIY time this is absolutely terrible for them. Something big must have happened for them to be down for the entire weekend and going into its 4th day. I would hate to be the techs responsible for fixing whatever happened.

The Mitre10 process was so good for lockdown - choose a timeslot. Hardly any waiting and in/out so quickly. I ended up having to order from Bunnings for a measly 4 bolts and probably and still no pickup available alert after 1 day.

I wonder if there will be an inside scoop on what happened here? I take it the rest of the country's Mitre10's are working fine?

Depending on where you are in the country... Bunnings is ridiculously busy. All of Bunnings' own orders plus now 4 day's worth of Mitre 10's business as well, I definitely wouldn't want to be doing any urgent DIY.

halper86

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#2797484 19-Oct-2021 09:21

Website is now displaying a different message with a link to an online form:

guyl

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#2797500 19-Oct-2021 10:05

wonderferret - you've made it into the Herald...

https://www.nzherald.co.nz/business/mitre-10s-website-crashes-customers-frustrated-as-outage-drags-into-third-day/YL6BXU3CHNHXNVP2ZIVPAT7DPU/

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#2797506 19-Oct-2021 10:35

I used their personal shopper form when I noticed it at around 9am. Had a call from my chosen store (Westgate) a little under an hour later advising my order was ready for collection, and pickups close at 5:30pm.

The team at that store have consistantly impressed me.

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Wakrak

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#2797508 19-Oct-2021 10:40

Home improvement double whammy.

Can't use the $100 Mitre10 voucher I won.
Still can't take advantage of the $20 off $100 spend @ Bunnings (pay with Zip) because it can only be done in-store and us Waikato folk are still in level 3.

sampler

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#2797510 19-Oct-2021 10:44

Nope cant use personal shopper form as im not able to read the privacy policy.
Tough time for their Web/IT Dept. Hope its not an upgrade gone wrong which they have been unable to back out of.

SirHumphreyAppleby

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#2797511 19-Oct-2021 10:44

Wakrak:

Can't use the $100 Mitre10 voucher I won.

Just a FYI for anyone holding store cards (they had a $15 per $100 promo in June, so those cards were due to expire while Auckland was in lockdown). It's up to the individual store if they will extend them. I'm not sure why that's the case, because you can use them online. My local store has agreed to reissue mine when we move back to Level 2 (or I guess the traffic light equivalent, whatever our captors decide).

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