Who has the worst hold music ?

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eracode

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#2820185 27-Nov-2021 11:08

Goosey:

Side topic. If you were an emerging NZ artist(s) or already popular.... it would be a good thing to NOT give permission to Vodafone to use your music "On hold"......no matter what they wanna pay you.

It would be incredibly damaging long term.

Everytime I hear a tune that VF have used... it's a "trigger". :-)

"Your so special to me"....

Dead right. The music I was just listening to on 2d was all Kiwi music. It was embarrassing to hear music I love being so disrespected.

Sometimes I just sit and think. Other times I just sit.

richms

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#2820192 27-Nov-2021 11:35

Goosey:

Side topic. If you were an emerging NZ artist(s) or already popular.... it would be a good thing to NOT give permission to Vodafone to use your music "On hold"......no matter what they wanna pay you.

It would be incredibly damaging long term.

Everytime I hear a tune that VF have used... it's a "trigger". :-)

"Your so special to me"....

I feel sorry for Stan Walker, since its always him then Lorde when calling nzpost, and when they put you back on hold it starts again.

Richard rich.ms

SirHumphreyAppleby

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#2820194 27-Nov-2021 11:37

Goosey:

Side topic. If you were an emerging NZ artist(s) or already popular.... it would be a good thing to NOT give permission to Vodafone to use your music "On hold"......no matter what they wanna pay you.

I don't think they get a choice. Anyone wanting to use commercial hold music must pay a licensing fee (and an additional BS dubbing fee). AFAIK the distribution is made based on a variety of music consumers, including radio stations etc., not what you actually use.

For larger events you fill out forms indicating what song is played, how many times and the duration. I'm not sure if you can do that for hold music, but personally I would refuse to pay any fee unless the money went to the artists who created the songs I chose. I'm not willing to hand over a single cent to support what they call 'music' these days.

rugrat

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#2820199 27-Nov-2021 11:50

eracode:

Been hold to 2 Degrees support, 28 minutes and counting - the music is execrable. Regular too-loud announcements saying how busy they are and how important my call is to them. Most unimpressed.

Given that I had to ring them because of an error they had made, I really wish they'd send me one of those follow-up surveys "How did we do?".

Yep, every time the announcement is made about how busy they are, my ears prick up, is that someone answering, nope is just the automated talk crap. Very hard to do something else while waiting, I’m on edge the whole time. The announcements are to often.

If they don’t implement a call back feature or improve being able to contact them will be changing providers when contract up.

eracode

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#2820213 27-Nov-2021 12:48

@rugrat

Exactly.

They were offering a ‘we’ll call you back’ but no way I was going to trust them to do that - would rather be on hold. If (not when) they called back, I could be in the shower or otherwise engaged. I want to talk with them when I want to talk with them - not when it suits them.

Sometimes I just sit and think. Other times I just sit.

richms

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#2820214 27-Nov-2021 12:49

SirHumphreyAppleby:

I don't think they get a choice. Anyone wanting to use commercial hold music must pay a licensing fee (and an additional BS dubbing fee). AFAIK the distribution is made based on a variety of music consumers, including radio stations etc., not what you actually use.

For larger events you fill out forms indicating what song is played, how many times and the duration. I'm not sure if you can do that for hold music, but personally I would refuse to pay any fee unless the money went to the artists who created the songs I chose. I'm not willing to hand over a single cent to support what they call 'music' these days.

The onemusic scammers love to get their cut from businesses. So that is why you get midi piano and jazz saxaphone loops on hold and workplaces ban radios.

Artists get very little say in how their music is used once they sign it over too, and you can be sure that it probably all ends up going to 660 as far as local ones since they seem to get played everywhere.

Richard rich.ms

rugrat

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#2820294 27-Nov-2021 18:29

eracode:

rugrat

Exactly.

They were offering a ‘we’ll call you back’ but no way I was going to trust them to do that - would rather be on hold. If (not when) they called back, I could be in the shower or otherwise engaged. I want to talk with them when I want to talk with them - not when it suits them.

If it is an automated call back, not leave a message one they have worked well for me in past. I missed a call back from a company once, when I rang it recognised I’d missed call back and bumped me to top of queue, answered almost immediately.

With the automated ones if elect to hold, probably going to be on hold as long as waiting for call back.

Last time I rang 2Degrees didn’t offer call back, if they did (sounds like they do now) I’d give it a go. If designed properly would be better then having to be listening hard to music etc on phone. If it performed well would be happy.

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