Replacement Mattress Recommendation

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Networkn
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#3040177 21-Feb-2023 16:25

Paul1977:

Up, but with modern mattresses flipping isn't an option since they all have pillowtops. I'm heavier than my partner, so all rotating has probably done is make 2 even dents instead of one big and one small. We both just sleep in our grooves now!

If it's a guideline in their warranty documentation and you haven't followed it, then they are likely to be less excited to just drop a new mattress on your bed for you.

I'm not saying it would get refused outright, but it's a factor. Some types of finishing products do build memory over time.

networkn

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#3040179 21-Feb-2023 16:27

Paul1977:

networkn:

It's quite a lot to do with surface tension. When you lie on the mattress with no covering, only the part of the bed you are putting pressure on, directly moves, but you add a mattress protector and or sheet, and that weight is distributed differently.

I wouldn't have thought of that, but makes sense. Might have to take a fitted sheet when trying beds.

That's definitely not the worst idea in the world.

I tend to like to find offpeak times to find beds so I don't feel pressured as much.

I recall when we were refitting a bathroom and looking at new toilets and one of the ladies was insistent we spend a reasonable amount of time sitting on the seat to determine comfort. I can assure you, what resulted was in no way comfortable:)

ratsun81

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#3040180 21-Feb-2023 16:28

Paul1977:

networkn:

It's quite a lot to do with surface tension. When you lie on the mattress with no covering, only the part of the bed you are putting pressure on, directly moves, but you add a mattress protector and or sheet, and that weight is distributed differently.

I wouldn't have thought of that, but makes sense. Might have to take a fitted sheet when trying beds.

Another thing to consider is with slat bases they arent all made the same and the pressure can be spread out differently changing the feel of the mattress. Once we found mattresses we like in stores we actually asked for them to be changed to different bases to make sure it wasnt the base that gave a different feeling.

I might also suggest taking your own pillows with you to create the same feeling, best to check with the store that they are ok with you doing this.

Paul1977

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#3040274 21-Feb-2023 18:34

networkn:
Paul1977:

Up, but with modern mattresses flipping isn't an option since they all have pillowtops. I'm heavier than my partner, so all rotating has probably done is make 2 even dents instead of one big and one small. We both just sleep in our grooves now!

If it's a guideline in their warranty documentation and you haven't followed it, then they are likely to be less excited to just drop a new mattress on your bed for you.

I'm not saying it would get refused outright, but it's a factor. Some types of finishing products do build memory over time.

We have regularly rotated it, so not concerned about that. My point was just that all it really seems to achieve is more symmetrical problems, it certainly hasn’t prevented issues in our case.

Paul1977

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#3040493 22-Feb-2023 10:35

Contacted this morning, they're going to come and collect it to assess and supply a loan mattress.

MikeAqua

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#3040507 22-Feb-2023 11:26

We have the sunset firm from Big Save. I have back issues and what I do is combine a firm mattress with a soft foam underlay. I find that gives me enough softness for comfort, but it also keeps my spine straight. I have no problems with thus setup.

Mike

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#3040525 22-Feb-2023 12:29

Paul1977:

Harvey Norman had suggested that since they don't make this particular model any more it might be a replacement, but that it will be up to A H Beard (who I'd never heard of). I'm trying to wrangle a credit with Harvey Norman instead to put toward a different make, but I don't know if I have a chance of that.

The other issue, as you mentioned, is what they consider normal vs failure. In my book, if the bed is noticeably less comfortable, then it's a failure!

Anyway, as it stands I haven't heard anything thing yet. But regardless of the outcome I don't think I'll want to stick with King Koil.

How were HN with you throughout? I note you purchased your replacement Sealy from them as well, even after this.

Bit of a belated reply sorry.

We could have had the bed taken away for assessment again, but from memory it was over 2 years old at that point, and the longer time went on, the easier we considered they could just claim that this was normal wear and tear. HN were actually really good to deal with, and I have no issues continuing to be a customer of theirs. Salespeople vary, but we have usually been pretty happy with our purchases there. I am usually quite pedantic on doing my own due diligence on purchases, but for some reason I stupidly acted on impulse on this occasion. Never again. Beds are a really personal thing, I am sure they have many happy King Koil customers, otherwise they wouldn't still be selling them.

For reasons; we just elected to buy another bed and move on. HN came to the party with a good deal and we got reasonable money for the King Koil so the price to change wasn't that much in the end. I was just pleased to see the back of it.

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Paul1977

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#3040579 22-Feb-2023 15:26

scuwp:

Bit of a belated reply sorry.

We could have had the bed taken away for assessment again, but from memory it was over 2 years old at that point, and the longer time went on, the easier we considered they could just claim that this was normal wear and tear. HN were actually really good to deal with, and I have no issues continuing to be a customer of theirs. Salespeople vary, but we have usually been pretty happy with our purchases there. I am usually quite pedantic on doing my own due diligence on purchases, but for some reason I stupidly acted on impulse on this occasion. Never again. Beds are a really personal thing, I am sure they have many happy King Koil customers, otherwise they wouldn't still be selling them.

For reasons; we just elected to buy another bed and move on. HN came to the party with a good deal and we got reasonable money for the King Koil so the price to change wasn't that much in the end. I was just pleased to see the back of it.

Did you just throw the King Koil on Trademe? I thought we'd probably just do that with any repaired/replacement mattress. Would be honest and say it's a repair/replacement of a faulty mattress.

We'll probably come out financially quite worse off, but that'll be primarily because what we're looking at right now are considerably more expensive. But if we end up with a much better bed then it's probably worth it (and, like yourself, we will have learned a valuable lesson).

I actually did have a King Koil for a number of years (purchased 20 years ago) and never had any issues with it. Only got rid of it because after my partner moved in she found it too firm for her liking. I was probably 25-30KG lighter at the time, so that might have something to do with its longevity!

Paul1977

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#3040580 22-Feb-2023 15:28

MikeAqua:

We have the sunset firm from Big Save. I have back issues and what I do is combine a firm mattress with a soft foam underlay. I find that gives me enough softness for comfort, but it also keeps my spine straight. I have no problems with thus setup.

That's the sort of thing I'd probably be most comfortable on, but the other half dislikes firms beds. Challenging finding something we both like.

Paul1977

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#3040954 23-Feb-2023 16:21

Decided to try one of those mattress-in-a-box products as they seem to actually get pretty decent reviews, and with a 120-night money back trial I can't really see a downside. If we don't like it they come and collect it for free, and apparently the used one goes to the Salvation Army.

Trying the Winkl Lux Mattress.

Partner is a little skeptical after not liking a Tempur we had years ago, but she's willing to give it a go considering it costs us nothing if we don't like it.

Has anyone else tried any of these mattress-in-a-box things?

EDIT: Ordered a couple of the Winkl Pillows as well, as they have the same 120-night trial.

Paul1977

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#3043965 2-Mar-2023 15:02

Got a phone call today from A. H. Beard advising they aren't going to assess the mattress and will just replace it instead. So I can't complain about the customer service.

Replacement model would be this one, with sticker price of $6499 (of course you'd never pay that).

I asked if refund or store credit was an a option instead since I'm reluctant to try another King Koil, and they said to talk to Harvey Norman about that so I'm querying what our options are.

The replacement might be a really fantastic model of mattress that doesn't have the issues of the original; but once bitten, twice shy. So if we got the replacement we'd probably just sell it unused, and I'm wondering what we might get for it as opposed to trying for a credit/refund.

We bought the original mattress in a bundle with the super king size of this base for less than $3800 in total. So if refund/credit is an option for just the mattress I'm guessing it would be around $2000.

What do you all think I'd realistically get selling the unused replacement on Trademe? More or less that $2000?

quickymart

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#3043968 2-Mar-2023 15:31

I got a Sleepyhead Manuka Medium (from their Chiropractic range) in 2011. It was a bit uncomfortable at first as I'd never really slept on a firm mattress before, but gradually my body got used to it and I started sleeping really well.

Times have changed though and I think it's time for a replacement now. I was hoping to get the same thing in a bigger size, but I imagine they don't make that range anymore. Sleepyhead have suggested a newer alternative however - https://www.bedsrus.co.nz/collections/chiropractic I just wonder it compares to what I have right now?

timmmay

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#3043977 2-Mar-2023 16:21

Mattress pricing is funnyweird. We paid $3K for a very good quality memory foam mattress. After 5 years it was sagging a little, so they replaced it no questions asked. We got another bed in the meantime so we'll sell that one. I listed the mattress on trademe and the best offer I got for it was $400, for a mattress that cost $3K in the store. It has no warranty through a private sale of course, but still, you'd think it'd be worth more than that.

Rushmere

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#3043980 2-Mar-2023 17:00

As above, I also bought a mattress-in-a-box, but from napp.co.nz

I wasn't that confident given that they're relatively cheap and it was replacing a high-end expensive mattress, but I thought I'd give it a go with the 100 day money-back-if-not-happy guarantee.

It's been used daily for just over a year, and I've been really happy with it. I'd buy another.

networkn

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#3043999 2-Mar-2023 19:05

timmmay:

Mattress pricing is funnyweird. We paid $3K for a very good quality memory foam mattress. After 5 years it was sagging a little, so they replaced it no questions asked. We got another bed in the meantime so we'll sell that one. I listed the mattress on trademe and the best offer I got for it was $400, for a mattress that cost $3K in the store. It has no warranty through a private sale of course, but still, you'd think it'd be worth more than that.

Part of the reason is that there is no practical way for people to try a mattress purchased second-hand, unlike a store, and they have no recourse if it's not what they thought it was, wasn't the right firmness etc.

I wouldn't pay more than a fraction of the price for an unused mattress unless it was exactly the model and firmness I had tried in a store recently and knew exactly what I was getting. Even then I'd pay quite a bit less than the most discounted retail rate for no warranty or guarantee whatsoever.

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