Replacement Mattress Recommendation

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Paul1977

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#303578 20-Feb-2023 12:39

About 30 months ago we purchase a King Koil bed, and within 6-12 months the mattress started to form noticeable contours where we sleep. It's only gotten worse since then, and at this point it is really sagging and giving me a sore back. I've finally gotten around to going back to the retailer (Harvey Norman) about this.

I'm sure there won't be any issues having it either repaired or replaced, but I'm naturally concerned any repair or replacement will just do the same thing. And I've now read previous threads that about King Koil that don't inspire a lot of confidence.

So I'm thinking it's worth considering getting another make. At this point we don't mind spending more to get something better (and longer lasting).

What do you all recommend?

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#3039378 20-Feb-2023 13:02

A handful of years ago now, we also purchased a King Koil, and the exact same thing happened. Not sure why we changed as we have always gone with Sealy, but the deal was good and the bed seemed to be a premium model, so attracted by the boxing day sale in the heat of the moment we pulled the trigger. As it turns out a bad decision.

Once delivered we settled in to enjoy a wonderful sleep, nope. Found the mattress weirdly uncomfortable with a hard edge, and it was so damn hot! Like there was no air circulation. We started noticing the sinking just like you after about 6 months, and our sleep started to really suffer. The mattress was supposed to be firm, but it became quite soft and 'sinky' quickly. We lasted a little over 12 months then went back to HN. King Koil (or rather the company AH Beard I think?) took it away, and after a couple of weeks we got it back, they claimed to have replaced some of the foam layers as they had 'prematurely failed'.

Well would't you know it, 6 months or so later the same thing started to happen. We held out as long as we could but after another 12 or so months we had had enough and couldn't wait to get rid of the bed. Seemed no point getting it repaired again, and we started to get into the argument as to what amount of compression was "normal" vs a failure. Sleep is too important and as we get older our body isn't as forgiving. We went straight back to HN and got a Sealy, what we should have done in the first place...what bliss!!!

While appearing to be a premium brand, I have been telling anyone looking for a bed to give them a very wide berth. The salesperson we were dealing with at HN didn't admit it directly, but it was obvious that the return rate or complaints from customers on this brand were more than others. They didn't seem at all surprised at our experience.

Each to their own, but we have always had a very good run out of Sealy beds, and won't ever buy anything else after this experience. It's an expensive purchase to get wrong.

TLDR: King Koil bad, Sealy good.

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timmmay

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#3039436 20-Feb-2023 14:44

Sleepyhead is a good brand, durable and comfortable. Wellington Beds for those in the area are also pretty good.

Don't buy a bed made entirely / mostly memory foam. It wears out with 5 years max. Layers of it can be ok.

ratsun81

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#3039519 20-Feb-2023 16:52

I can recommend Simmons Beautyrest.

Wife and i purchased ours back in 2015.

We did spend an age finding the right firmness as of course we both want different levels and this was the only brand the both of us could agree on for comfort and we are still very happy 8 years later.

Ive had Sealy and i think tattersfield before and i wasnt that impressed with those comfort-wise.

esawers

551 posts

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#3039525 20-Feb-2023 17:11

We had a Sleepyhead Sanctuary that did the same thing, if they have 2 repairs then they normally replace for free. Bed was replaced with another Sleepyhead Sanctuary, 2 repairs later they offered to replace it again.
Third bed they told us to go for a firmer mattress so we chose a Firm Sleepyhead that hasn’t had any problems.

Paul1977

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#3040045 21-Feb-2023 13:46

scuwp:

A handful of years ago now, we also purchased a King Koil, and the exact same thing happened. Not sure why we changed as we have always gone with Sealy, but the deal was good and the bed seemed to be a premium model, so attracted by the boxing day sale in the heat of the moment we pulled the trigger. As it turns out a bad decision.

Once delivered we settled in to enjoy a wonderful sleep, nope. Found the mattress weirdly uncomfortable with a hard edge, and it was so damn hot! Like there was no air circulation. We started noticing the sinking just like you after about 6 months, and our sleep started to really suffer. The mattress was supposed to be firm, but it became quite soft and 'sinky' quickly. We lasted a little over 12 months then went back to HN. King Koil (or rather the company AH Beard I think?) took it away, and after a couple of weeks we got it back, they claimed to have replaced some of the foam layers as they had 'prematurely failed'.

Well would't you know it, 6 months or so later the same thing started to happen. We held out as long as we could but after another 12 or so months we had had enough and couldn't wait to get rid of the bed. Seemed no point getting it repaired again, and we started to get into the argument as to what amount of compression was "normal" vs a failure. Sleep is too important and as we get older our body isn't as forgiving. We went straight back to HN and got a Sealy, what we should have done in the first place...what bliss!!!

While appearing to be a premium brand, I have been telling anyone looking for a bed to give them a very wide berth. The salesperson we were dealing with at HN didn't admit it directly, but it was obvious that the return rate or complaints from customers on this brand were more than others. They didn't seem at all surprised at our experience.

Each to their own, but we have always had a very good run out of Sealy beds, and won't ever buy anything else after this experience. It's an expensive purchase to get wrong.

TLDR: King Koil bad, Sealy good.

@scuwp

Harvey Norman had suggested that since they don't make this particular model any more it might be a replacement, but that it will be up to A H Beard (who I'd never heard of). I'm trying to wrangle a credit with Harvey Norman instead to put toward a different make, but I don't know if I have a chance of that.

The other issue, as you mentioned, is what they consider normal vs failure. In my book, if the bed is noticeably less comfortable, then it's a failure!

Anyway, as it stands I haven't heard anything thing yet. But regardless of the outcome I don't think I'll want to stick with King Koil.

How were HN with you throughout? I note you purchased your replacement Sealy from them as well, even after this.

networkn

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#3040061 21-Feb-2023 14:26

You should have raised the issue with your bed when you noticed it. You may still get some joy but it's going to be harder. Their argument would be 'if it was terrible then how did you live with it for so long'. Not sure on the price or warranty but see how you get on. I'd follow up with a phonecall.

Regardless, unless you get a replacement free, I wouldn't buy King Koil ever again.

We bought our kids mattresses from Brownies, their service and pricing was good and the kids sleep really well on them. When we replace our bed, I'd probably lean toward Sealy.

It's pretty hard for someone else to recommend a mattress, but know they are very high margin items, with 50% off sales being common/regular. I'd say that a bed feels softer in the shop than at home, by the time you put a mattress protector and sheet on it you lose some of the 'give'.

IMO the 'right' way is to spend 30 minutes on any mattress you consider shortlisting, though I've always felt too uncomfortable doing that in a shop myself. 15 minutes was a tough ask.

Sit on the side as well, make sure the whole thing doesn't give, and get your partner on at the same time to determine how much rolling over is noticed by either party.

Paul1977

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#3040063 21-Feb-2023 14:45

networkn:

You should have raised the issue with your bed when you noticed it. You may still get some joy but it's going to be harder. Their argument would be 'if it was terrible then how did you live with it for so long'. Not sure on the price or warranty but see how you get on. I'd follow up with a phonecall.

Regardless, unless you get a replacement free, I wouldn't buy King Koil ever again.

We bought our kids mattresses from Brownies, their service and pricing was good and the kids sleep really well on them. When we replace our bed, I'd probably lean toward Sealy.

It's pretty hard for someone else to recommend a mattress, but know they are very high margin items, with 50% off sales being common/regular. I'd say that a bed feels softer in the shop than at home, by the time you put a mattress protector and sheet on it you lose some of the 'give'.

IMO the 'right' way is to spend 30 minutes on any mattress you consider shortlisting, though I've always felt too uncomfortable doing that in a shop myself. 15 minutes was a tough ask.

Sit on the side as well, make sure the whole thing doesn't give, and get your partner on at the same time to determine how much rolling over is noticed by either party.

Yeah, recommendations are hard because everyone is different. But recommendations based on how well a mattress has lasted are very useful.

Agreed, probably should have raised it earlier but knowing the hassle of getting it collected and having to arrange a temporary replacement meant we just kept putting it off. However, it's a 10 year warranty, so it really shouldn't matter. I'd hope "not terrible" isn't the comfort level they're aiming for!

The job is in the system and a reference number given, and I've sent photos and additional info. The auto-reply says to give it 10-14 days for them to be in touch, so I'll leave it until then.

We've tried a few and are considering an eyewateringly expensive Sealy (even at 50% off). But after this experience I'd rather hurt the bank than my back.

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timmmay

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#3040068 21-Feb-2023 14:53

networkn:

I'd say that a bed feels softer in the shop than at home, by the time you put a mattress protector and sheet on it you lose some of the 'give'.

Agree with this. We got a new bed a couple of months ago, it's definitely firmer than the showroom model. It's probably like you say, dressing the bed, plus the showroom models have people getting on and off them constantly so may have a fair bit of wear.

networkn

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#3040069 21-Feb-2023 14:55

Yeah, two areas I never compromise on, where I sleep and the contact my car makes with the road (tyres).

10 Year warranty, You'll be fine pretty sure. Did you follow their mattress care recommendations? That is one way they wriggle out of warranties (which is pretty reasonably fair). Flipping/Rotating etc.

Even how long someones mattress can be only a very basic guide as everyone sleeps differently, weighs a different amount, moves more or less etc.

networkn

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#3040073 21-Feb-2023 15:07

timmmay:

Agree with this. We got a new bed a couple of months ago, it's definitely firmer than the showroom model. It's probably like you say, dressing the bed, plus the showroom models have people getting on and off them constantly so may have a fair bit of wear.

It's quite a lot to do with surface tension. When you lie on the mattress with no covering, only the part of the bed you are putting pressure on, directly moves, but you add a mattress protector and or sheet, and that weight is distributed differently.

People getting on and off will be a factor but less so than the distribution of weight thing.

A bed will soften over time naturally, but it's less than people think unless it's a fault.

Paul1977

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#3040086 21-Feb-2023 15:18

networkn:

Yeah, two areas I never compromise on, where I sleep and the contact my car makes with the road (tyres).

10 Year warranty, You'll be fine pretty sure. Did you follow their mattress care recommendations? That is one way they wriggle out of warranties (which is pretty reasonably fair). Flipping/Rotating etc.

Even how long someones mattress can be only a very basic guide as everyone sleeps differently, weighs a different amount, moves more or less etc.

Up, but with modern mattresses flipping isn't an option since they all have pillowtops. I'm heavier than my partner, so all rotating has probably done is make 2 even dents instead of one big and one small. We both just sleep in our grooves now!

Paul1977

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#3040087 21-Feb-2023 15:19

networkn:

It's quite a lot to do with surface tension. When you lie on the mattress with no covering, only the part of the bed you are putting pressure on, directly moves, but you add a mattress protector and or sheet, and that weight is distributed differently.

I wouldn't have thought of that, but makes sense. Might have to take a fitted sheet when trying beds.

cychronz

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#3040089 21-Feb-2023 15:23

Being a larger/heavier guy(6'5") we bought a Seraphic 15 latex mattress from futonz.co.nz, and it has been awesome(we've had it for 8+ years). Bought a second mattress from them 3 years a go. We also made the mistake of buying an ECOSA mattress for spare room, but that was a major disappointment when I had to sleep on it for a night.

The FutonZ Latex mattresses comes in soft/medium/firm but def worth trying before buying as they are not cheap.

jarledb

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#3040091 21-Feb-2023 15:25

cychronz:

We also made the mistake of buying an ECOSA mattress for spare room, but that was a major disappointment when I had to sleep on it for a night.

Been happy with the Ecosa mattresses we have bought, what didn't you like about it?

BTW: We enjoy a firm mattress and they usually take a little to get used to, was that your issue - it being too firm?

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cychronz

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#3040094 21-Feb-2023 15:28

No I had lower back pain the next day...I suspect it was too soft for my weight, but didn't mean to put them down too much, just saying the FutonZ ones are great, they don't change shape, is great for my back and they don't sleep hot like other latex mattresses.

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