White fox boutique online store

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jarledb

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#3315307 2-Dec-2024 21:06

Loismustdye:

the bank is going to try dispute the payment although i would imagine with no luck.

You should get your money back. Look up Chargeback (Consumer NZ article).

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maoriboy

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#3315419 3-Dec-2024 09:06

Very definitely a scam site. Like others have said, having the nz.com is a pretty good sign it's a scam site. I also look at the Returns page, where the scam sites tend to have exactly the same thing written, normally including stuff that they don't even sell.

freitasm

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#3315443 3-Dec-2024 11:07

And what is this weird capitalisation? They probably Can't Speak English Good (TM) either.

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#3315452 3-Dec-2024 11:38

freitasm:

And what is this weird capitalisation? They probably Can't Speak English Good (TM) either.

More Capital Makes Words Stronger!!

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#3315455 3-Dec-2024 12:02

richms:

freitasm:

And what is this weird capitalisation? They probably Can't Speak English Good (TM) either.

More Capital Makes Words Stronger!!

Sounds like something Strong Bad would say :)

Beaker

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#3315463 3-Dec-2024 12:53

I just got duped by the exact same site, trying to buy my Daughters Xmas presents and I considder myself to be IT Savvy.

My first sign was I only got an email from confirmation of payment thought a hong kong merchant, it was $10 more than I expected to pay but the charge did say it can differ due to exchange rates, I nevergot a confirmation of order, I logged back int the site today and my cart still had the items I supposedly ordered, I then googled if the site was legit and landed here. Called the bank who have cancelled my card and have said pretty much no chance of recovery, duped out of $130 for teenage fashion hype.

I feel foolish but im also annoyed at White Fox because they are an online only merchant, popular among teens but you cannot buy from any stores. Therefore I won't bother buying their merchandise now

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#3315471 3-Dec-2024 13:02

Beaker:

Called the bank who have cancelled my card and have said pretty much no chance of recovery, duped out of $130 for teenage fashion hype.

It's not a bank account scam. It's credit card fraud. The bank is not "recovering" anything. They have to follow the credit card network chargeback rules. Read the article for more information:

Common situations where you can apply for a chargeback include:

You paid for goods or services that weren’t provided
The product turned up but wasn’t as described or was faulty
Your account was fraudulently or mistakenly debited
A promised refund wasn’t credited to your account
You cancelled a direct debit but the retailer kept taking money from your account.

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cddt

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#3315475 3-Dec-2024 13:36

Beaker:

Called the bank who have cancelled my card and have said pretty much no chance of recovery, duped out of $130 for teenage fashion hype.

That's not the way it works. You should name and shame the bank if this is the way they have fobbed you off. Extremely disappointing.

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cddt

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#3315476 3-Dec-2024 13:37

Further information: https://www.moneyhub.co.nz/chargeback-disputed-transactions.html

"We strongly advise caution here as bank branch workers and call centre operators are not well trained on chargebacks. We have recorded numerous cases of them advising customers that they can't make a claim, despite the claim being eligible". Sounds like your situation @Beaker.

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cjmain

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#3315477 3-Dec-2024 13:38

if it was credit card then yes you should do chargeback, note that even though it is clearly a scam site, for chargeback you need to try and resolve with the 'vendor' first, so my wife had to send an email and go back to the dodgy site and fill out the contact form and screen shot it (no email copies sent from this site!)

The bank were now happy to start the chargeback process.

Earbanean

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#3315480 3-Dec-2024 13:51

We successfully went through the charge back process about 5 or 6 years ago, with a fake Arc'teryx product. It took a while and you need to follow the process as instructed. e.g. try to notify the vendor, wait for product, show it's not correct, try to contract vendor again, then the card company take it over and get you your refund. Keep all email chains etc.

In our case the scam vendor didn't fight it in any way, or want the fake product back, etc. That doesn't seem to be their model. They want fast turnover, bank the ones that don't do charge back, lose the ones that do, and move on.

The most important thing though is to cancel the card straight away. That at least immediately puts a floor on your downside. Note, for those not already aware, you can continue using the credit card through Apple Pay (or the like), even after you cancel the physical card and before the new one arrives.

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#3315495 3-Dec-2024 14:49

cddt:

Further information: https://www.moneyhub.co.nz/chargeback-disputed-transactions.html

"We strongly advise caution here as bank branch workers and call centre operators are not well trained on chargebacks. We have recorded numerous cases of them advising customers that they can't make a claim, despite the claim being eligible". Sounds like your situation @Beaker.

You specifically have to ask for a chargeback, not just tell the bank that you would like a refund or something similar. They aren't "not well trained on chargebacks" like that says, they are well trained and will only do it when asked for it.

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Beaker

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#3315856 4-Dec-2024 12:49

It was Visa Debit card, is that still valid for Chargeback?

cddt

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#3315867 4-Dec-2024 13:48

Beaker:

It was Visa Debit card, is that still valid for Chargeback?

It's answered in the link I posted above.

Reproduced here for your convenience:

Can I chargeback a debit card transaction?

It depends - In New Zealand, if you inserted or swiped your debit card at the payment terminal, then the transaction would go through EFTPOS and can't be charged back. If you paid with your debit card online, over the phone or in-person using contactless and the transaction goes through Mastercard or Visa, it is eligible for a chargeback.

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