See above, they (ESCORT NZL) received the unit via REPCO their re-seller.
They i.e. REPCO NZL and ESCORT NZL are all seemingly useless, so no longer in the Good Books.
Waiting on MadEngineer to log on, going to send it to him, and reward him for his soldering skills very amply.
mentalinc:
So why can't you get it repaired via head office if they agree with your view? or get their report to be sent to Repco (or better yet get head office to tell repco to replace/repair the faulty unit)?