0800 number nuisance callers

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magdaj

10 posts

Wannabe Geek

#396456 27-Oct-2010 19:12

That's probably more random Richms and more likely to be a result of scatty immaturity.
This seems more targeted and more beneficial to the telcos.
My point is that we should have the ability to identify such abusers and quickly and if not, why not?
I have a Vodafone mobile number they have called from in this latest attack that was not i.d. blocked. Vodafone states that it is current and prepaid but won't identify it's owner - if in fact they even can (which is another situation that needs sorting).
Their off-shore call centre operator - who I could barely understand - just parroted their policy at me and refused to help further.
Meantime we pay.
This is wrong, threatening to our survival as all sales come in through our 0800 number, and very lucrative for the telcos.
Anyone smell rodent?

magdaj

10 posts

Wannabe Geek

#396459 27-Oct-2010 19:20

That's good advice Coulsong, but I've done all that.
I have hung up as soon as I recognise the background noise, stayed silent, dropped the phone back in the cradle without even putting it to my ear, call after call.
This goes on for weeks.
Last time they were hitting me with calls from three different mobiles at a time. It was impossible to answer genuine business calls for up to 15 minutes.
It doesn't matter what reaction they get they still keep calling. That is why I suspect that there is more to this than ratbag kids.

magdaj

10 posts

Wannabe Geek

#396474 27-Oct-2010 20:13

No, again, even more suspicious, they just seemed to target us because we are there.

nate

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#396530 27-Oct-2010 21:27

magdaj: No, again, even more suspicious, they just seemed to target us because we are there.

I find it very strange for you to be randomly targeted. Are you completely sure that you (or your staff) haven't baited anyone recently, and this could be retaliation?

richms

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#396535 27-Oct-2010 21:29

Either its random or its a business with a name or marketing that attracts randoms, like a dick doctor or similar

Richard rich.ms

magdaj

10 posts

Wannabe Geek

#397445 29-Oct-2010 17:01

We haven't annoyed anyone. These are the same kids.

Trust me, this is common - just ask Pizza Hutt or any other high end 0800/0508 user.

Strikes me this is a good way for telco execs to pay their ratbag kid's pocket money.

Otherwise why????

These boy's voices have broken. They're not children. Don't you think they could find something better to do with their hormones?

michaelmurfy

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#397460 29-Oct-2010 17:30

If we receive a call like this we block the number of the PABX (by redirecting it to a extension that doesn't exist)

Have a extension that loops Rick Astley or Trolol, if anyone annoys you (or if a telemarketer calls) just put them through to that extension, works well :)

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robbyp

1199 posts

Uber Geek

#397466 29-Oct-2010 17:39

magdaj: We haven't annoyed anyone. These are the same kids.

Trust me, this is common - just ask Pizza Hutt or any other high end 0800/0508 user.

Strikes me this is a good way for telco execs to pay their ratbag kid's pocket money.

Otherwise why????

These boy's voices have broken. They're not children. Don't you think they could find something better to do with their hormones?

Yes but you can get your provider to block cell phones. The IRD and many other companies will block calls from cell phones, as they cost them too much. Do you actually need an 0800 number, as I find if someone wants to call you, they don't care that it may cost them a bit via a normal call, becasue their time is more valuable than a few cents or dollars.

magdaj

10 posts

Wannabe Geek

#397467 29-Oct-2010 17:45

I quite agree - if they want your product they don't care as long as they can make contact.

Seems to me it would be interesting to see how many businesses lose significant sums like this and where those calls originate.

TheLastLemming

99 posts

Master Geek

#397613 30-Oct-2010 00:08

magdaj: I quite agree - if they want your product they don't care as long as they can make contact.

Damn right

Regs

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Snowflake

#397624 30-Oct-2010 00:56

perhaps an automated "this call may be recorded" message at the start might slow them down?

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