Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


magdaj

10 posts

Wannabe Geek


#70619 27-Oct-2010 16:56
Send private message

I realise that abuse of the telephone by kids has been around as long as the device itself of course...but having copped the same perps, using the same m.o. yet again, despite having been busted a year ago, my paranoia is getting the better of me.
These are high school kids, using pre-paid mobiles to make bulk nuisance calls to the same business 0800 numbers, using the same script, i.e. their brainless banter is exactly the same.  They were finally caught last time after they made the mistake of calling from a number that could be identified.  They came from a private Catholic school.
The difficulty such businesses have to get the assistance needed from the telcos makes me wonder just how motivated they are to stop such abuse when they are benefiting so handsomely from such activity.
Not so long ago, you only had to log 3 calls and Telecom would act.  Now it is 7 days!  These ratbag kids are calling dozens of times a day.  Count the cost.
High school kids?  I didn't do this sh*t as a primary school kid.  Seems there has to be more of a reward than the thrill of just annoying someone at that age.
Anyone else see a pattern here?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
rscole86
4973 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #396372 27-Oct-2010 16:59
Send private message

Have you considered not allowing calls from mobiles to your 0800 number?



magdaj

10 posts

Wannabe Geek


  #396387 27-Oct-2010 17:21
Send private message

Yes, but so many customers call from mobiles these days.

Shouldn't it be easier for abusive callers to be dealt with?  Why 7 days?  Seems a bit slanted in favour of the abusive caller and telco's benefit for my liking.

robbyp
1199 posts

Uber Geek


  #396388 27-Oct-2010 17:21

rscole86: Have you considered not allowing calls from mobiles to your 0800 number?


 

Doesn't the owner of the 0800 number also have to pay for calls from other numbers too, not just mobiles. This probably should be moved to the telecom forum, as it is something that telecom would need to fix for their customer.



rscole86
4973 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #396389 27-Oct-2010 17:22
Send private message

robbyp:
rscole86: Have you considered not allowing calls from mobiles to your 0800 number?


 

Doesn't the owner of the 0800 number also have to pay for calls from other numbers too, not just mobiles. This probably should be moved to the telecom forum, as it is something that telecom would need to fix for their customer.


Correct, but the OP stated pre-paid mobiles. Also, Telecom are not the only 0800 provider.

richms
28168 posts

Uber Geek

Trusted
Lifetime subscriber

  #396396 27-Oct-2010 17:29
Send private message

It is a problem, I question the use really of a 0800 number these days that blocks mobile calls. Some places just have the default useless telecom message of "not available from your location", which to me means if I was to walk 50m up the road and try again it may work.

Ages back I think it was playtech only had a toll free and a fax number on their site. Cost them a sale as I was out buying a PC with my cousin and they didnt want the call and didnt give a contact number that worked. They have sorted it now.

Sadly stupid calls is a problem with 0800 numbers. A friends work had people calling up randomly asking them to call their mate because they had no credit etc.

First thing telecom should do is remove any possible way to block caller ID to an 0800 number, as the caller isnt paying, the callee is, and then have a functional blacklisting/blocking service that works. If a mobile has been blocked, then telecom should charge to assign a new number to it.




Richard rich.ms

magdaj

10 posts

Wannabe Geek


  #396397 27-Oct-2010 17:30
Send private message

I am currently taking a call per minute from these perps. And yes, Telecom is not the only provider of 0800 numbers.

My worry is that telcos have stretched out the length of time we have to wait for assistance.

This is a small business, we can't afford to carry the cost of this form of abuse and it is my contention that the telcos have even more of a responsibility in this economic climate to assist us in such circumstances.


freitasm
BDFL - Memuneh
79254 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#396419 27-Oct-2010 18:05
Send private message

richms: First thing telecom should do is remove any possible way to block caller ID to an 0800 number, as the caller isnt paying, the callee is, and then have a functional blacklisting/blocking service that works. If a mobile has been blocked, then telecom should charge to assign a new number to it.


This is a great idea. Unless anonymity was promissed, if you are calling a number and someone else is paying the bill then you should not expect to be hiding behind private caller ids.





Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
savag3
188 posts

Master Geek


  #396425 27-Oct-2010 18:24
Send private message

Have you tried making a complaint of "misuse of a telephone" to the Police? I would think that a call per minute would bring it into that category.

Another idea would be to see if your PBX can play a message like "sorry this number does not accept anonymous calls" for calls coming in on your 0800 with blocked caller id. I have my home phone line running off an Asterisk PBX and have set this up for myself so I don't have to bother with pesky telemarketers with blocked caller id.

magdaj

10 posts

Wannabe Geek


  #396428 27-Oct-2010 18:28
Send private message

Great ideas aside, isn't it rather appalling that those paying for 0800 numbers are also having to pay for nuisance calls to this extent and the telcos creaming it off them can drag their heels and stretch out the time line before there is any form of intervention?
How rife is this?
Having finally identified the offenders, our businesses still have to wear the cost as there is no recourse to recover our costs?
How much faster can the telephony industry bleed us white?  And who really cares?
I guess we'll see when there is no blood left in the host.

savag3
188 posts

Master Geek


  #396431 27-Oct-2010 18:30
Send private message

freitasm:
richms: First thing telecom should do is remove any possible way to block caller ID to an 0800 number, as the caller isnt paying, the callee is, and then have a functional blacklisting/blocking service that works. If a mobile has been blocked, then telecom should charge to assign a new number to it.


This is a great idea. Unless anonymity was promissed, if you are calling a number and someone else is paying the bill then you should not expect to be hiding behind private caller ids.


I would think that the solution likely to be most acceptable from a privacy point of view is an anonymous call blocking service where 0800 customers can choose to block calls without caller id. I have no idea why no telco seems to offer this service.

savag3
188 posts

Master Geek


  #396434 27-Oct-2010 18:35
Send private message

magdaj: Great ideas aside, isn't it rather appalling that those paying for 0800 numbers are also having to pay for nuisance calls to this extent and the telcos creaming it off them can drag their heels and stretch out the time line before there is any form of intervention?
How rife is this?
Having finally identified the offenders, our businesses still have to wear the cost as there is no recourse to recover our costs?
How much faster can the telephony industry bleed us white?  And who really cares?
I guess we'll see when there is no blood left in the host.

It isn't really a great situation. If the Telco's won't credit calls which they know to have been malicious then that is pretty disappointing. I guess if they are high school kids there isn't much else you can do. You could try and get the Police to prosecute them and ask for reparation. Or maybe try the Disputes Tribunal. May be worth a try.

robbyp
1199 posts

Uber Geek


  #396437 27-Oct-2010 18:36

magdaj: Great ideas aside, isn't it rather appalling that those paying for 0800 numbers are also having to pay for nuisance calls to this extent and the telcos creaming it off them can drag their heels and stretch out the time line before there is any form of intervention?
How rife is this?
Having finally identified the offenders, our businesses still have to wear the cost as there is no recourse to recover our costs?
How much faster can the telephony industry bleed us white?  And who really cares?

I guess we'll see when there is no blood left in the host.


 

Who are you paying for the 0800 service from?


0800 numbers are always open to abuse. Large businesses can absorb those costs, as it is usually a small number that will abuse it, and also depends on their margins.

You can definitely get the mobile calls blocked from connecting, as IRD and kiwibank (at least they used to) block calls from mobiles.

magdaj

10 posts

Wannabe Geek


  #396441 27-Oct-2010 18:43
Send private message

I wish, but who can take time off from our self-employment to go to the disputes tribunal?
My suspicion is that high school kids should be too old to be doing this.  So why are they?
We are paying a lot of money - to the telcos - for these nuisance calls made by kids who should be way too old to be doing this stuff.  If you were a 15-16 year old kid would you really be spending your breaks and spare time ringing 0800 numbers?
Don't you wonder how their parents make their money? Who is paying for their brat's school fees? Wonder if any of these parents are telco execs?
It seems to me that we are easy meat.

richms
28168 posts

Uber Geek

Trusted
Lifetime subscriber

  #396446 27-Oct-2010 18:57
Send private message

worse is when they start text flooding your mobile because of a listing on trademe they think is funny. At least that is free for you but it really screws up your use of a phone.




Richard rich.ms

manta
249 posts

Master Geek
Inactive user


  #396454 27-Oct-2010 19:08
Send private message

I sympathise with the OP. I wonder if the kids are getting their ideas from companies who cold call them / their parents at home with various sales ploys and witness / experience for themselves the aggro it causes.

My advice would be to ignore them and just hang up when you realise it's them calling - don't react in any way at all; high school kids have a short attention span these days and will soon tire if it stops being fun.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.