YouShop (USA) delays

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125 posts

Master Geek

#1733671 9-Mar-2017 13:29

floydbloke:

It came to $16 though. Apparently is it 14 x 18 x 10 cm which produces a volumetric weight of 0.504kg.

You must've been charged for 1Kg - From their website: "The minimum chargeable weight is 500g and is charged in 500g increments thereafter.".

That extra 4g is a bit tight of them, measuring the 10cm side 0.08mm smaller (14 x 18 x 9.92 cm) would have put you back at 500g.

Edit: I'm confident YouShop would have certified scales as that's a bit of a no brainer, but do you think they use rulers/tape measures certified by the US Department of weights and measures? The staff would also need training to ensure the rulers are used correctly - eg: not skewed, twisted, etc. Pedantic, but pretty sure it's the law

richms

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#1733706 9-Mar-2017 14:22

Possibly it may suffer from measuring in inches, rounding to nearest fraction, then conversion to mm and rounding again too.

Seen measuiring machines that had a corner you pushed the box into and light sensors to see how much of each axis is covered, not sure if they would use something like that tho.

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mercutio

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#1734228 10-Mar-2017 09:42

ElectronicFerret:

floydbloke:

It came to $16 though. Apparently is it 14 x 18 x 10 cm which produces a volumetric weight of 0.504kg.

You must've been charged for 1Kg - From their website: "The minimum chargeable weight is 500g and is charged in 500g increments thereafter.".

That extra 4g is a bit tight of them, measuring the 10cm side 0.08mm smaller (14 x 18 x 9.92 cm) would have put you back at 500g.

Edit: I'm confident YouShop would have certified scales as that's a bit of a no brainer, but do you think they use rulers/tape measures certified by the US Department of weights and measures? The staff would also need training to ensure the rulers are used correctly - eg: not skewed, twisted, etc. Pedantic, but pretty sure it's the law

i've had weight been significantly wrong, and dimensions slightly wrong. (enough to cross a threshold on volumetric weight though)

ElectronicFerret

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Master Geek

#1734237 10-Mar-2017 09:51

mercutio:

i've had weight been significantly wrong, and dimensions slightly wrong. (enough to cross a threshold on volumetric weight though)

You could always complain on social media, I'm sure "Bex" will sort you out - (Not sure if Bex is a pseudonym or only one person works for them)

Geektastic

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#1734249 10-Mar-2017 09:58

I just had a 4 day delay between Amazon delivering to YS and YS showing the package.

Geektastic

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#1734252 10-Mar-2017 10:00

timmmay:

I've used consolidation, they didn't repack, they just put things into another bag / box. Actually, they put them into two boxes but didn't indicate that on the web interface. One box showed up and half the stuff was missing, they couldn't find the rest of the stuff, but a couple of days later a box with the rest turned up. Youshop had no idea that'd been done.

Most of the time youshop is fine, but they're clearly not particularly experienced or professional. Nothing like ShipItTo, they're professional, but more expensive in many cases.

Is ShipTo a NZ controlled company?

mercutio

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#1734253 10-Mar-2017 10:00

Geektastic:

I just had a 4 day delay between Amazon delivering to YS and YS showing the package.

that's pretty normal, often it seems to take 2 days for usps to deliver priority mail, and youshop 4 days to notice it's there :)

although i've had it take a week.

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mercutio

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#1734256 10-Mar-2017 10:01

Geektastic:

Is ShipTo a NZ controlled company?

Is YouShop a NZ controlled company?

A lot of the problems seem to happen in the overseas warehouse that they have to email, and wait for days for turnaround.

richms

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#1734257 10-Mar-2017 10:01

Geektastic:

Is ShipTo a NZ controlled company?

No, but neither is the place that nzpost are contracting out youshop to. The added layer between you and the people doing the work seems to cause most of the customer service delays.

Richard rich.ms

timmmay

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#1734286 10-Mar-2017 10:58

Geektastic:

Is ShipTo a NZ controlled company?

I believe it's a US company. Why is that important? They do a good job, much better than youshop, their shipping rates are the only reason I don't use them.

I assume nzpost ships packages in bulk, whereas shipitto ships packages individually. That would explain why youshop is cheaper.

Geektastic

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#1734318 10-Mar-2017 11:48

timmmay:

Geektastic:

Is ShipTo a NZ controlled company?

I believe it's a US company. Why is that important? They do a good job, much better than youshop, their shipping rates are the only reason I don't use them.

I assume nzpost ships packages in bulk, whereas shipitto ships packages individually. That would explain why youshop is cheaper.

It only matters because I was wondering if YS was a victim of She'll be right customer service rather than US customer service which I almost always find better.

mercutio

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#1734320 10-Mar-2017 11:50

Geektastic:

timmmay:

Geektastic:

Is ShipTo a NZ controlled company?

I believe it's a US company. Why is that important? They do a good job, much better than youshop, their shipping rates are the only reason I don't use them.

I assume nzpost ships packages in bulk, whereas shipitto ships packages individually. That would explain why youshop is cheaper.

It only matters because I was wondering if YS was a victim of She'll be right customer service rather than US customer service which I almost always find better.

i wish youshop had US level customer service. i dunno what it is with typical nz companies having terrible customer service.

richms

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#1734333 10-Mar-2017 12:06

mercutio:

i wish youshop had US level customer service. i dunno what it is with typical nz companies having terrible customer service.

Reluctance of people to actually complaining about crap service.

Lack of insight by management who will refuse to even send a survey out asking how they are doing. You see some token efforts thare are clearly done to just get some nice stats. Add to that people not wanting to be mean when reviewing places. They end up thinking that 80% of their customers think they are awesome, when most probably have many issues.

Management that are there because of inertia and the insistance of NZ businesses to promote people internally that are unsuited rather than hiring mid level positions from outside. See that a lot at small businesees that need someone to manage a new division or something. Get someone internal who is unsuitable because they know the company.

Richard rich.ms

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#1742760 17-Mar-2017 14:08

You Shop have p**s poor tracking too.

My current parcel shows as "at International Departure" on 10/3 with zero updates in the 7 days after that!

benokobi

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#1742767 17-Mar-2017 14:21

Geektastic:

You Shop have p**s poor tracking too.

My current parcel shows as "at International Departure" on 10/3 with zero updates in the 7 days after that!

Mine showed at International Departure 12/3-15/3 then yesterday I got a flood of emails and it teleported to Auckland then to my local depot within 2 hours.

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