Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




122 posts

Master Geek


# 208766 27-Feb-2017 08:30
Send private message

Is anyone else experiencing major delays with YouShop USA? I've used my USA address for over 40 packages in the last year and it's just getting progressively worse over the last 3-4 months.

 

Here's my latest experience.

 

  • 8th Feb, Amazon dispatches package
  • 11th Feb, Amazon shows package signed for by youshop
  • 18th Feb, Youshop advises of package received
  • 18th Feb, I pay - no repacking required.
  • 27th Feb, package departed youshop USA

At christmas I had a 4 day delay between being signed for and youshop telling me about it, but in mid February to be even worse seems crazy. 

TLDR: Took 7 days for Youshop to acknowledge receipt of the package and another 9 to send it onward.

 

Thoughts?

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5
21331 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1726826 27-Feb-2017 08:37
Send private message

Send them feedback about it. Ask for a manager to contact you.

 

Alternatively, use someone else. 

 

 


3363 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1726828 27-Feb-2017 08:39
Send private message

I have also notice that over the last couple of months everything that nzpost has from youshop to couriers has starting having issues.  Items not being tracked, couriers not doing nightly deliveries after you pay for them etc.

 

I don't know what is going on but it's not the same as it was a year ago when things would work.


 
 
 
 


6735 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1726870 27-Feb-2017 09:20
Send private message

My most recent (about three weeks ago) took about a week between arriving at the Youshop warehouse and leaving again. Certainly not as fast as it has been in the past.




122 posts

Master Geek


  # 1726889 27-Feb-2017 09:38
Send private message

networkn:

 

Send them feedback about it. Ask for a manager to contact you.

 

Alternatively, use someone else. 

 

 

 

I did send them feedback and opened tickets, but their boilerplate responses just waste everyones time:

 

Unfortunately we are experiencing delays with our service. Please know, we are aware of this and working with the US YouShop warehouse team to these parcels shipped as soon as possible.
On behalf of New Zealand Post and the US YouShop warehouse team I would like to apologise for the frustrations and inconveniences caused to you by this delay.

 

And yes, some stuff I ordered this week is now going to shipito again.

 

 


581 posts

Ultimate Geek

Trusted
Lifetime subscriber

  # 1729214 3-Mar-2017 06:54
Send private message

Same here, currently have three orders all delivered to the USA warehouse 4-6 days ago and none have shown up in YouShop. The tracking numbers also aren't showing up in the "Claim Your Parcel" search which is a little concerning indicating their system either isnt working or the parcels are sitting somewhere waiting to be scanned in?

 

Anyone else familiar with any YouShop alternatives?




122 posts

Master Geek


  # 1729229 3-Mar-2017 07:56
One person supports this post
Send private message

dimsim:

 

Anyone else familiar with any YouShop alternatives?

 

 

I've gone back to using https://www.shipito.com/en/ again.

 

My last YouShop package was "dispatched" on 27th Feb but it still waiting international departure.  From arrival into Oregon to arriving at my house in NZ, it used to take 8-9 days.  This package is quickly approaching a month without even leaving the USA.


108 posts

Master Geek


  # 1729235 3-Mar-2017 08:05
Send private message

Just wondering if I should switch too...

 

 

 

is ship.to much more expensive? eg. 10% more, than your bulk standard Youshop order?


 
 
 
 


15249 posts

Uber Geek

Trusted
Subscriber

  # 1729238 3-Mar-2017 08:12
Send private message

ShipItTo is a much more professional organisation, better range of services, but they cost more for anything that's not quite small and can go on USPS. They have a price calculator. On the upside, they can get you things very quickly using FedEx/DHL.




122 posts

Master Geek


  # 1729250 3-Mar-2017 08:25
Send private message

pulsta:

 

 

 

is ship.to much more expensive? eg. 10% more, than your bulk standard Youshop order?

 

 

It's normally at least three times the cost depending on exchange rates.

 

Youshop charge in 500g increments using a metric volumetric weight (1Kg per 5Litres) while ShipitTo charge in pounds using an imperial volumetric weight which differs between shipping methods.

 

NB: Shipitto calculator is in US dollars!

 

 


22531 posts

Uber Geek

Trusted
Subscriber

  # 1729251 3-Mar-2017 08:26
Send private message

Useful repack service will often offset the higher freight costs with them. Worst case I actually had them repack something then send it over to youshop so I could use the economy option for a server case that didn't warrant being sent fast and sending fast would have put it over GST threshold.




Richard rich.ms



122 posts

Master Geek


  # 1729265 3-Mar-2017 08:37
Send private message

There's nothing like Searching twitter to see if others are having problems.

 

This tweet is interesting - might have to try myus.com next time


BTR

1517 posts

Uber Geek


  # 1729281 3-Mar-2017 09:04
Send private message

Nooo! I have just made my first order using YouShop last night and this isn;t really what I wanted to see.


BTR

1517 posts

Uber Geek


  # 1729284 3-Mar-2017 09:10
Send private message

I worked out roughly what shipitto would cost to use for what I have ordered and it suggested a shipping cost of $40+ USD....


21331 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1729286 3-Mar-2017 09:12
Send private message

BTR:

 

I worked out roughly what shipitto would cost to use for what I have ordered and it suggested a shipping cost of $40+ USD....

 

 

Compared to how much with youshop?




122 posts

Master Geek


  # 1729287 3-Mar-2017 09:15
Send private message

BTR:

 

Nooo! I have just made my first order using YouShop last night and this isn;t really what I wanted to see.

 

 

Although YouShop insist there is no difference between premium and economy packages, I paid premium for a package four days after paying for an economy package and the premium rate one was "dispatched" first. Both however are now still in the USA waiting to leave.


 1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.