Lifetime Warranty Bbq thoughts

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#2001876 24-Apr-2018 19:24

Off topic, but I have recently started using my phone to digitize all important receipts at the time of purchase.

Onedrive and/or office lens does a good job of this. I haven't had to test it yet, but I'll certainly kick up a stink if a retailer tries to reject it.

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#2002286 25-Apr-2018 13:44

andrewNZ: Off topic, but I have recently started using my phone to digitize all important receipts at the time of purchase.

Onedrive and/or office lens does a good job of this. I haven't had to test it yet, but I'll certainly kick up a stink if a retailer tries to reject it.

I scan and convert my receipts to PDF files. I store them in onedrive. I have noticed on a couple of receipts that it states "original receipt must be presented ..." however in the times that I've needed to print out the receipt and show it to the retailer, I've not had any issues at all. (In fact, a couple were impressed that I had a system ...)

I've also noticed that at my local Harvey Norman the checkout staff advise to keep a photocopy of the receipts to protect against the receipt fading ...

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#2002290 25-Apr-2018 13:48

I'm interested in the outcome of this, as I believe that I've also purchased the same type of BBQ. I have also purchase a hot plate for the BBQ - which the retailer advised me not to use the "self cleaning / high heat" mode with the hot plate, as being a solid cast iron plate, it's possible that it could cause warping of the cast aluminium body.

I'm also aware that they appear to be going away from the cast aluminium body that I purchased. (This was partly the reasoning for purchasing when I did)

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#2002299 25-Apr-2018 13:59

wazzageek:
andrewNZ: Off topic, but I have recently started using my phone to digitize all important receipts at the time of purchase.

Onedrive and/or office lens does a good job of this. I haven't had to test it yet, but I'll certainly kick up a stink if a retailer tries to reject it.

I scan and convert my receipts to PDF files. I store them in onedrive. I have noticed on a couple of receipts that it states "original receipt must be presented ..." however in the times that I've needed to print out the receipt and show it to the retailer, I've not had any issues at all. (In fact, a couple were impressed that I had a system ...)

I've also noticed that at my local Harvey Norman the checkout staff advise to keep a photocopy of the receipts to protect against the receipt fading ...

Recommend scanbot but I think other companies have pretty decent scanning apps these days.

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#2002300 25-Apr-2018 14:01

wazzageek:

andrewNZ: Off topic, but I have recently started using my phone to digitize all important receipts at the time of purchase.

Onedrive and/or office lens does a good job of this. I haven't had to test it yet, but I'll certainly kick up a stink if a retailer tries to reject it.

I scan and convert my receipts to PDF files. I store them in onedrive. I have noticed on a couple of receipts that it states "original receipt must be presented ..." however in the times that I've needed to print out the receipt and show it to the retailer, I've not had any issues at all. (In fact, a couple were impressed that I had a system ...)

I've also noticed that at my local Harvey Norman the checkout staff advise to keep a photocopy of the receipts to protect against the receipt fading ...

Ironically though, say you purchased some saucepans in the 80's like may parents did which had a lifetime warranty, and the spot welds on the handle suddenly to fail, causing the saucepan to break off and smash the stovetop and pouring hot food over the cook. Would a PDF as a format still be around in 30-40 years time. It is a bit like storing information of microfiche decades ago. Getting a reader to read them would be more difficult these days. JPG I think would be safer, as I have been using those since the 90's. But electric receipts are still at risk of being lost, with things like malware file corruption, etc. In this case they did have the marketing/instructions showing the guarantee, and the retailer replaced them without any receipt needed. The thing is that people make the decision to buy based on these guarantees.

JeremyNzl

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#2002324 25-Apr-2018 14:48

wazzageek:

I'm interested in the outcome of this, as I believe that I've also purchased the same type of BBQ. I have also purchase a hot plate for the BBQ - which the retailer advised me not to use the "self cleaning / high heat" mode with the hot plate, as being a solid cast iron plate, it's possible that it could cause warping of the cast aluminium body.

I'm also aware that they appear to be going away from the cast aluminium body that I purchased. (This was partly the reasoning for purchasing when I did)

Hey Wazza,

Yea mines a BK,

I was also sold the bbq with, the you dont need to clean it, the casting is bulletproof you just burn it clean.

That backed by the warranty on the firebox was the deciding factor. against a jayline same price bracket which did not warranty the oven.

I find they reply to be interesting. along the lines of we would not cover this fault even if you had your invoice. which is not constructive.

As they really had no intent of following this though it appears.

Also the current bbqs now have limited lifetime warranty, a change from lifetime. I my case I still have my warranty booklet and descriptions

I will join consumernz and seek there advice

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#2002392 25-Apr-2018 16:23

Whats the difference between a limited lifetime, and a lifetime. I thought everyone lifetime was limited.

wazzageek

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#2002398 25-Apr-2018 16:34

mattwnz:

Would a PDF as a format still be around in 30-40 years time. It is a bit like storing information of microfiche decades ago. Getting a reader to read them would be more difficult these days. JPG I think would be safer, as I have been using those since the 90's. But electric receipts are still at risk of being lost, with things like malware file corruption, etc.

Off-topic - I would expect PDF to still be a format in use in the future, unless it's replaced by something "better". (According to Wikipedia, PDF sprung up in 1993, JPG the year earlier). I have tools that read and print out PDF's, so as long as the software & hardware works (because I use it just about every day, I'm confident it does). I avoid encrypting the files, "password" protecting or adding in DRM to the files I create to ensure longevity of the files.

For important files, I keep a printed copy. (Sometimes two). Remember that nominally, JPG is a lossy format - I prefer PDF as there is text stored within the PDF (Making it easier to search the content - but not bullet proof)

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#2002427 25-Apr-2018 16:54

JeremyNzl:

I was also sold the bbq with, the you dont need to clean it, the casting is bulletproof you just burn it clean.

I find I still clean the BBQ (outside with a mild citrus cleaner, the inside usually with elbow grease ...)

JeremyNzl:

That backed by the warranty on the firebox was the deciding factor. against a jayline same price bracket which did not warranty the oven.

All my previous BBQs were second hand, which got "modded" as time went on, and it was time to have a decent gas BBQ that didn't blow out when there was a light breeze, the solidness of the construction was a massive selling point for me.

JeremyNzl:

I find they reply to be interesting. along the lines of we would not cover this fault even if you had your invoice. which is not constructive.

As they really had no intent of following this though it appears.

The retailer I've dealt with have been very enthusiastic and very helpful, doesn't help you at the moment though.

JeremyNzl:

Also the current bbqs now have limited lifetime warranty, a change from lifetime. I my case I still have my warranty booklet and descriptions

The USA website still shows a Lifetime Warranty on the firebox - however it does have a large section below that on what it doesn't cover. If you haven't already done some, might be worth following up with the USofA company and explaining your situation, with some pics of the firebox, what your expectations are and how you're experiencing issues with the NZ Agent.

Good Luck!

networkn

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#2002428 25-Apr-2018 16:57

I am of two minds about this claim subsequent to the update.

Do you still have your manual? Your manual will have operating parameters, if you have exceeded them and there is a genuine reason to exclude your warranty, then fair enough. So long as they can supply you replacement parts in a reasonable time, no harm no foul.

If the manual doesn't specify, then they are going to need to cover this.

Couple of things about proof of purchase. If the warranty isn't transferrable, then proof of purchase can simply be to show you are the original owner.

Also "lifetime" warranty can mean a few things, but the popular belief is that it means "forever" since most dead people don't claim warranties. In reality it's rarely that.

I think it's reasonable to offer to split the cost somehow, hopefully they go down this route.

JeremyNzl

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#2002440 25-Apr-2018 17:21

networkn:

I am of two minds about this claim subsequent to the update.

Do you still have your manual? Your manual will have operating parameters, if you have exceeded them and there is a genuine reason to exclude your warranty, then fair enough. So long as they can supply you replacement parts in a reasonable time, no harm no foul.

If the manual doesn't specify, then they are going to need to cover this.

Couple of things about proof of purchase. If the warranty isn't transferrable, then proof of purchase can simply be to show you are the original owner.

Also "lifetime" warranty can mean a few things, but the popular belief is that it means "forever" since most dead people don't claim warranties. In reality it's rarely that.

I think it's reasonable to offer to split the cost somehow, hopefully they go down this route.

Yes I have my original manual and users guide.

Pic attached of the warranty description

The warranty claim process in the manual is the standard Northern american deal,

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surfisup1000

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#2002442 25-Apr-2018 17:29

mattwnz:

1

Would a PDF as a format still be around in 30-40 years time. It is a bit like storing information of microfiche decades ago. Getting a reader to read them would be more difficult these days. JPG I think would be safer, as I have been using those since the 90's. But electric receipts are still at risk of being lost, with things like malware file corruption, etc.

I don't think it is similar to microfiche in a practical point of view. Microfiche requires specific hardware.

PDF files are digital.

I can still play old zx81 games on modern PC's.

There will always be emulators. Thanks geeks!

As for corruption, again , digital files. Over time you can archive many copies in different places very easily. But, only if one is wise of course. Plenty of people still lose all their memories because the 15 year old harddrive broke!!

mattwnz

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#2002457 25-Apr-2018 18:29

IANAL. This is just my impression of the warranty, but it appears to give them 'outs', and appears to be at their discretion too. So it looks like they can just claim misuse to get out of honoring it. But I would have thought they would have to prove that. I can't also see how they can claim what they told you, just from looking at the photos rather than actually looking at it in person and testing it. I wonder how many they have actually replaced under that lifetime warranty, that could be a question to ask them. Also how much would it actually cost them just to replace the part, so they end up with a happy customer. I have a wood burner, and over time some metal parts have slowly bent out of shape, caused by the expansion and contraction of the thin metal multiple times, I haven't misused it.

Also having the receipt doesn't prove you are the original owner or not. You may have purchased it second hand, and the original owner gave you the receipt for that lifetime warranty, as receipts don't usually specify who actually purchased it.

JeremyNzl

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#2005783 1-May-2018 10:51

Update,

I spoke with consumer NZ, They define the life of a bbq to be 7-9years, So really the lifetime warranty is a bit of a have.

In consumers view, the case was not clean cut and as such, it would fall to the arbitrator on the day.

And in the event of an unsatisfactory outcome of Negotiations, they suggested.

Contacting the International brand directly, posting an online review to see if this is a known fault,

However, the importer did make an offer of 50% of the purchase of a new same spec but 2/3rds the size of my original bbq.

For sanity, I have accepted this, as it has all the features of my old one with an improved burner configuration and is a better size for family cooking,

and for larger cooks Birthdays etc it would take a couple of batches to get everything done.

As I explained on accepting the offer to them I was only after 1 part for the original. At no point was I looking for a replacement BBQ.

So now Iam like a 40yo kid at Xmas waiting for his new toy,

Thank you for all the replies, I like to stand back from issues and look at them from both sides. To gauge the strength of an argument

And the quality of advice I receive from Geekzone, tipped me over the edge to take up a subscription.

Thanks again

Jeremy

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#2005891 1-May-2018 12:18

JeremyNzl:

Update,

I spoke with consumer NZ, They define the life of a bbq to be 7-9years, So really the lifetime warranty is a bit of a have.

I find this interesting.

If you buy a product with a lifetime warranty, then you are covered under the terms of the warranty even if you are not covered by the CGA right?

So, if you went to disputes, you'd be arguing they are breaking the terms of the manufacturer warranty as opposed to the CGA. This is one case, where the product warranty seems to provide more cover than the CGA.

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