The Job Q&A

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#2391527 14-Jan-2020 10:16

Much appreciate Lupid's info.

My take from all this is that the courier companies have the policies and processes in place that should provide a pretty decent service to meet the expectations of the recipients.

My perception though is that sadly the remuneration model and the client-supplier model, with the recipients merely stakeholders, drives the behaviour of many courier drivers where they don't comply with the policies and processes resulting in the often poor, and below par, actual service that gets delivered and is so frequently grizzled about in many discussions here.

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#2391617 14-Jan-2020 12:21

floydbloke:

Much appreciate Lupid's info.

My take from all this is that the courier companies have the policies and processes in place that should provide a pretty decent service to meet the expectations of the recipients.

My perception though is that sadly the remuneration model and the client-supplier model, with the recipients merely stakeholders, drives the behaviour of many courier drivers where they don't comply with the policies and processes resulting in the often poor, and below par, actual service that gets delivered and is so frequently grizzled about in many discussions here.

Surely there should be a strong disciplinary model to take action against the less than satisfactory operators?

Lupid

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#2399099 16-Jan-2020 15:46

Geektastic:
Lupid:
Geektastic: Why are the tracking systems so poor compared to those in the US and Europe, where customers can see package location in real time and choose delivery slots?

Quick general message, Ill answer all when i get home from work, very busy today haha. Ill chip away at these as the day goes. Personally I havent seen how other tracking systems operate in another country other than here. I believe its more to do with Privacy laws in this country are more robust. I don't see NZ Couriers allowing such a breach of a drivers privacy whilst working. I could also see couriers being easier targets if live tracking was here which i highly doubt NZ couriers would ever consider intergrating. We are one of the leading courier companies in NZ which offer an overnight service anywhere in NZ, youll get the parcel the next day. Hopefully early in the morning. If you really want your parcel its easier to just go and collect it.

I can't see what privacy has to do with that, if I am honest. No one would know WHO the driver was, other than their employer who presumably already knows.

Do you do overnight delivery to RD addresses? I have never managed to get that done except (expensively) by Pace.

Our names are on the doors. So i guess privacy goes out the window anyway lol. To your other question, we have sub-contractors dedicated for rural service to provide overnight but in some cases its not viable to go that far out for so little return. Cost in mind.

Lupid

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#2399115 16-Jan-2020 16:00

floydbloke:

Much appreciate Lupid's info.

My take from all this is that the courier companies have the policies and processes in place that should provide a pretty decent service to meet the expectations of the recipients.

My perception though is that sadly the remuneration model and the client-supplier model, with the recipients merely stakeholders, drives the behaviour of many courier drivers where they don't comply with the policies and processes resulting in the often poor, and below par, actual service that gets delivered and is so frequently grizzled about in many discussions here.

I 100% agree with this statement. In my opinion, a great courier would be one with good work ethic. Ill be honest, I at times dont follow procedures but thats only to take the quick route to a solution that results the same either way. I know of some who completely ignore procedures and show no care for freight. I just think how can you do that when that parcel is your responsibilty.

You only know how good of a job youve over the year when your customers start giving you alcohol at xmas 😁

Lupid

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#2399116 16-Jan-2020 16:01

Mahon:
floydbloke:

Much appreciate Lupid's info.

My take from all this is that the courier companies have the policies and processes in place that should provide a pretty decent service to meet the expectations of the recipients.

My perception though is that sadly the remuneration model and the client-supplier model, with the recipients merely stakeholders, drives the behaviour of many courier drivers where they don't comply with the policies and processes resulting in the often poor, and below par, actual service that gets delivered and is so frequently grizzled about in many discussions here.

Surely there should be a strong disciplinary model to take action against the less than satisfactory operators?

Of course, a simple strike system and liabilty claims. If we break a parcel we pay for it. We lose a medical bin, we lose our job. We lose our van, we lose our job.

Behodar

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#2399117 16-Jan-2020 16:02

lxsw20:

Lupid:
Geektastic: Why are the tracking systems so poor compared to those in the US and Europe, where customers can see package location in real time and choose delivery slots?

Quick general message, Ill answer all when i get home from work, very busy today haha. Ill chip away at these as the day goes. Personally I havent seen how other tracking systems operate in another country other than here. I believe its more to do with Privacy laws in this country are more robust. I don't see NZ Couriers allowing such a breach of a drivers privacy whilst working. I could also see couriers being easier targets if live tracking was here which i highly doubt NZ couriers would ever consider intergrating. We are one of the leading courier companies in NZ which offer an overnight service anywhere in NZ, youll get the parcel the next day. Hopefully early in the morning. If you really want your parcel its easier to just go and collect it.

I'd say it's more to do with cost of implementation. Here in the UK, i get a pretty good idea of when the courier will be here, and what number I am in the queue for delivery. Privacy laws are a lot more strict over here.

I'd also say it's cost rather than privacy; it isn't really any different to being able to see where the bus is and I haven't heard of any privacy issues with that.

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#2400526 17-Jan-2020 10:34

Lupid:

I 100% agree with this statement. In my opinion, a great courier would be one with good work ethic. Ill be honest, I at times dont follow procedures but thats only to take the quick route to a solution that results the same either way. I know of some who completely ignore procedures and show no care for freight. I just think how can you do that when that parcel is your responsibilty.

You only know how good of a job youve over the year when your customers start giving you alcohol at xmas 😁

All my parcels get delivered to my wifes grandparents. They couriers all leave with some type of food (baking, preserves , sandwiches etc)

They all bring the parcels in for Nana too :)

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#2400528 17-Jan-2020 10:38

Behodar:

lxsw20:

Lupid:
Geektastic: Why are the tracking systems so poor compared to those in the US and Europe, where customers can see package location in real time and choose delivery slots?

Quick general message, Ill answer all when i get home from work, very busy today haha. Ill chip away at these as the day goes. Personally I havent seen how other tracking systems operate in another country other than here. I believe its more to do with Privacy laws in this country are more robust. I don't see NZ Couriers allowing such a breach of a drivers privacy whilst working. I could also see couriers being easier targets if live tracking was here which i highly doubt NZ couriers would ever consider intergrating. We are one of the leading courier companies in NZ which offer an overnight service anywhere in NZ, youll get the parcel the next day. Hopefully early in the morning. If you really want your parcel its easier to just go and collect it.

I'd say it's more to do with cost of implementation. Here in the UK, i get a pretty good idea of when the courier will be here, and what number I am in the queue for delivery. Privacy laws are a lot more strict over here.

I'd also say it's cost rather than privacy; it isn't really any different to being able to see where the bus is and I haven't heard of any privacy issues with that.

Is the bus a sole occupant vehicle which contains potentially valuable delivery items, including NZ passports etc. The courier could also be in less populated / busy areas than a bus.

I too think it's a cost thing, but an argument could be made.

Geektastic

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#2400594 17-Jan-2020 11:40

JonnyCam:

Behodar:

lxsw20:

Lupid:
Geektastic: Why are the tracking systems so poor compared to those in the US and Europe, where customers can see package location in real time and choose delivery slots?

Quick general message, Ill answer all when i get home from work, very busy today haha. Ill chip away at these as the day goes. Personally I havent seen how other tracking systems operate in another country other than here. I believe its more to do with Privacy laws in this country are more robust. I don't see NZ Couriers allowing such a breach of a drivers privacy whilst working. I could also see couriers being easier targets if live tracking was here which i highly doubt NZ couriers would ever consider intergrating. We are one of the leading courier companies in NZ which offer an overnight service anywhere in NZ, youll get the parcel the next day. Hopefully early in the morning. If you really want your parcel its easier to just go and collect it.

I'd say it's more to do with cost of implementation. Here in the UK, i get a pretty good idea of when the courier will be here, and what number I am in the queue for delivery. Privacy laws are a lot more strict over here.

I'd also say it's cost rather than privacy; it isn't really any different to being able to see where the bus is and I haven't heard of any privacy issues with that.

Is the bus a sole occupant vehicle which contains potentially valuable delivery items, including NZ passports etc. The courier could also be in less populated / busy areas than a bus.

I too think it's a cost thing, but an argument could be made.

If that was truly a concern, the vans would not be signwritten but plain white...

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#2400613 17-Jan-2020 12:07

JonnyCam:

Is the bus a sole occupant vehicle which contains potentially valuable delivery items, including NZ passports etc. The courier could also be in less populated / busy areas than a bus.

Or just delay the data 5-10 mins. You'd never know where the van actually is, but you know well enough how far away it might be for your parcel.

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#2400616 17-Jan-2020 12:12

JonnyCam: Is the bus a sole occupant vehicle which contains potentially valuable delivery items, including NZ passports etc. The courier could also be in less populated / busy areas than a bus.

I see that I didn't actually type some of my thoughts in my previous post! I wasn't envisaging a courier van on a map, but rather "your package should be delivered between 2:15 and 2:30" using realtime data. You won't know exactly where the courier is, but would be able to plan around it.

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#2400621 17-Jan-2020 12:21

Geektastic:

Also, still doesn't cover why we can't specify delivery times.

I'm guessing for the same reason that some places are down to mail deliveries 3 times a week. NZ's population density. It's the same reason NZ can't afford a motorway-type road system the length of the country. Not enough people to pay for it.

When living in provincial Japan, I got very used to specifying delivery from 8am to noon, and then in 2-hour blocks until mid evening. Packages were always delivered when specified, even rurally to my in-laws. That was possible because everything was so much closer together, with far more people to support the businesses.

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#2400956 17-Jan-2020 20:18

Behodar:

JonnyCam: Is the bus a sole occupant vehicle which contains potentially valuable delivery items, including NZ passports etc. The courier could also be in less populated / busy areas than a bus.

I see that I didn't actually type some of my thoughts in my previous post! I wasn't envisaging a courier van on a map, but rather "your package should be delivered between 2:15 and 2:30" using realtime data. You won't know exactly where the courier is, but would be able to plan around it.

Honestly I don't even see a point In having a feature like that. Nowadays everything is an overnight delivery, unless it's an inter-island delivery in which case you'll pay more for that service. We're working on keeping customers up-to-date with information. Freight that hasn't been taken on a first run are statused as "courier bin" meaning its at the destination depo. Generally with NZ Couriers we prioritize our business customers first with deliveries being completed by 10am at the latest but each courier run to their own as it will vary. Some Runs are literally just residential. For me I add very few residential's with my business run, I try knock out the odd streets that would make my ressie run less efficient. From 10am it's residential's which must be completed by 2pm. I have three suburbs In my zone and its the same stuff everyday. Each suburb I'm roughly around at the same time everyday. Ideally you'd get a rough idea yourselves as to when your courier will be around if you order frequently I guess.

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#2400957 17-Jan-2020 20:20

Lupid: Ideally you'd get a rough idea yourselves as to when your courier will be around if you order frequently I guess.

It's all over the place with CourierPost, I'm afraid (I realise that that's not you!). Sometimes stuff turns up before 8:00, sometimes at 10:00ish, sometimes over the lunch hour, sometimes at 17:00 or later, or, in one case a couple of months ago, at 20:45.

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#2400979 17-Jan-2020 21:41

Gurezaemon:

Geektastic:

Also, still doesn't cover why we can't specify delivery times.

I'm guessing for the same reason that some places are down to mail deliveries 3 times a week. NZ's population density. It's the same reason NZ can't afford a motorway-type road system the length of the country. Not enough people to pay for it.

When living in provincial Japan, I got very used to specifying delivery from 8am to noon, and then in 2-hour blocks until mid evening. Packages were always delivered when specified, even rurally to my in-laws. That was possible because everything was so much closer together, with far more people to support the businesses.

You can If you're a business, within reason. For NZ Couriers, I think it's just how we operate, we divide business and residential customers and offer more urgency to the ones who are sending large quantities of freight. Everyone wants their freight right now. Businesses are prioritized before residential's, however it's in our own interest to add residential parcels within our Business run. Business run must be completed by 9am, it varies with each run. You might receive a pickup notification denoting extremely urgent medicine needing transport from the manufacturer to a hospital or pharmacy. Urgent parts, information, access, needing to be picked up and delivered before a specific time. There's just more money In business than a residential. Businesses are prioritized. With everything so far apart its hard to be efficient when there's so much freight needing service now or needing before at any given time. With factors including traffic congestion, distance and time. By time I mean, If I get out late in the morning, I'm late delivering to my businesses, bad look. At this point I will now be late finishing my residential run. I must be back at the before 2pm. We have a shuttle service arriving at this time between Hawks Bay and Gisborne containing more urgent business freight and residential's . Mainly medical freight taking high priority to delivery first, depending on route efficiency. It's 3pm now and I only have one and a half hours left to pick up several different parcels at various locations. Ideally not stretching so far apart. There's a lot to be done in 12 hours and satisfying everyone's needs as early with reason.

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