I'm sure this will start an interesting topic. Contractor for NZ Couriers, Ask me anything and I'll answer the best I can.
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Why do they need seven different tracking options? Surely their backend should be able to work it out.

I think tracking is only as good as the people in each warehouse who actually scan the item and update the tracking. I often get stuff arrive at home in Wellington that's coming from Auckland, which still has the last tracking status as being the post shop or depot in Auckland before it leaves town.
Why is the "authority to leave" so hit and miss?... for all the companies.
We have a locked gate. There is a spot to leave parcels next to it, out of the rain and out of view of the street. Yet it seldom gets used despite having authority to leave with all the courier companies.
gehenna: Why don't couriers knock on doors anymore?Its not a matter of why couriers don't knock on doors. The problem lies with the work ethics of that particular courier. We are humans, each with great qualities and the not so great. Honestly some couriers are just outright lazy and likely leave your parcel, yet youre clearly home. Myself, I have great work ethics though depending if im in a rush or not ill leave parcels without door knocking. Most days I door knock. Its also in our contract that we must do so.
Lupid:gehenna:Linux:gehenna: Why don't couriers knock on doors anymore?@gehenna Was just reading this thread and had a knock on the front door and it was NZ couriers
Clone that person
Lol i agree. We need more guys like him in our industry haha.
Couriers dont knock on our door (or even get out of their van most of the time) because we have a 4 legged, sharp toothed thing wandering the property. Not that he can get near the couriers.
If they have to, they'll get out, run to the stairs and put the package on the stairs , hear "toot toot" and off they go again :D
XPD / Gavin
Geektastic: Why are the tracking systems so poor compared to those in the US and Europe, where customers can see package location in real time and choose delivery slots?
gehenna:Linux:
gehenna: Why don't couriers knock on doors anymore?
@gehenna Was just reading this thread and had a knock on the front door and it was NZ couriers
Clone that person
As I read that post a courier knocked on my door too, no bull.
But I'd also say they don't always do it
Why can some deliveries get signed for by the courier, and some need to be signed by the recipient? A few times I've had to query where an item is, and the signature on the delivery has been entered by the courier. Is this a breach of policy or are there some situations where it's correct?
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