Restaurant owner wants to start tipping in NZ

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toejam316

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#3284910 21-Sep-2024 22:27

Let's reframe it another way - would you tip your Chorus technician working on your install or fault? Would you let Chorus say "Sorry, we just pay the staff a retainer, you'll need to pay the technician based on how you think they performed today."? Technicians are paid a fixed price per task these days in the majority of cases, so that's almost certainly an industry where it would fit in, but it's absurd. We don't need that nonsense here.

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Wheelbarrow01

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#3284911 21-Sep-2024 22:54

tehgerbil:

Floydblokes old thread's worth a read on this.

What an pathetic little parasite of a human being. What pathetic little gutter journalist gave this oxygen thief a pedestal to hawk their wares?

Yea I was going to share my experience but then realised I'd already shared it on the thread you linked

Songkoro

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#3284919 22-Sep-2024 00:47

Tipping culture is the cancer of the United States and is spreading to the world. The salary of employees should be paid by the boss, not by the customers. If the employees choose their service attitude based on the amount of tips, it will be a disaster. I don't want New Zealand to be like the United States one day, where you have to tip everywhere. If you don't tip enough, the employees will curse you behind your back or make things difficult for you.

ezbee

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#3284931 22-Sep-2024 09:04

We had at least one sizeable chain of restaurants in Auckland that was not paying migrants, the tip of an iceberg.
So into this we drop responsibility for managing the proper distribution of tips to employees.
It's just soooo tempting.

A good business with excellent happy staff, gets repeat business and recommendations that drives more business.
Should that not be driving better service and operation anyway?

Who ends up policing this mess, and paying costs of investigating and prosecuting complaints?
If you don't like regulations you have just added a whole layer for parliament, councils etc to deal with.

In USA tipping has expanded aided by technology to appearing everywhere.
Its also steadily increased in minimum acceptable % that appears to have no end, 10%, 20%, 30% how high can we go.

In discussions in USA its been noted that.
Many of these 'new' expanded tipping opportunities/demands don't distribute to employees anyway.
Variable regulations may mean there can be no obligation to disperse to employees if they are being paid over the minimum wage rates.

Without regulatory oversight stuff happens, such good use of parliament and councils time, enforcement and inspection agencies.

SaltyNZ

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2degrees

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#3284936 22-Sep-2024 09:21

ezbee:

A good business with excellent happy staff, gets repeat business and recommendations that drives more business.
Should that not be driving better service and operation anyway?

To that point: Culprit, and its bar across the street, Little Culprit. Amazing food, and the staff obviously love working there. I tipped them, both times we've been.

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Goosey

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#3284939 22-Sep-2024 09:38

Classic case of a hospo operator thinking they have major influence over the industry as a whole when in reality the average punter has no idea of the said venues owners or experience.

quality of offer is always king regardless of perceived popularity

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Kyanar

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#3284955 22-Sep-2024 10:23

Just remember - in the distant past, it was unAmerican (even offensive) to offer tips. It was actually used as a form of racism!

Then it started creeping into popular culture.

Then Congress passed a law removing the minimum wage in tipped industries.

Do not repeat that garbage in New Zealand.

tweake

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#3285031 22-Sep-2024 12:31

toejam316:

Let's reframe it another way - would you tip your Chorus technician working on your install or fault? Would you let Chorus say "Sorry, we just pay the staff a retainer, you'll need to pay the technician based on how you think they performed today."? Technicians are paid a fixed price per task these days in the majority of cases, so that's almost certainly an industry where it would fit in, but it's absurd. We don't need that nonsense here.

some contractor firms don't pay retainers, its job only (even worse if the contractor has to also supply gear to product). whats worse is many customers treat contractors badly as they represent a big money making cooperate. so odds of you getting any tip is next to zero.

nztim

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#3285065 22-Sep-2024 14:38

Scott3:

Just got back from America. Tipping is really getting out of hand. This is not something we want in NZ.

it Sure has, even a Vending Machine at the musical theatire here asked for a tip... as they say Heeel Nooooo!

Scott3:

Payment terminals often have really automatic settings (18%, 22%, 25%).

It is really common to get asked to tip for things where without service (i.e. a take away coffee). Often the payment terminal doesn't have the option for no tip, so one needs to click custom and enter zero.

Custom, Enter (Two Clicks) at the takeaway coffee place they expect that a lot of people wont tip.

Also, the same coffee chain inside a supermarket as opposed to a standalone store will be slightly more expensive to cover the increased wages, because those staff are employed by the supermarket and are subject to the minimum wage which differs from the hospitality minimum wage.

I will never tip at Buffets (expect on drink service), Take away coffee, or any food establishment that is not table service (for example takeaway pizza etc)

Scott3:

Many tipped staff have special low pay rates and are taxed on the assumption that they get a decent chunk of tips. Not tipping means these people get screwed over in the USA).

Not entirely true, they have tax withheld at payroll on expected tips, but they are still only taxed on what they actually earn

In otherwards when they file their tax return if they are overtaxed they will get a refund

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

Senecio

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#3285214 22-Sep-2024 20:17

If tipping culture creeps into NZ then I’ll just become more a recluse than I already am.

quickymart

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#3285223 22-Sep-2024 20:55

The difference between here and the US is their minimum wage is a lot lower than hours. The tips in the US make up a sizeable portion of their pay. Here, staff get paid somewhat better, so no need for tips.

My late father-in-law taught me about tipping when I visited the US (he taught me to tip $1 for every $5 spent, so a $20 invoice had a $4 tip), as otherwise I had no idea about it - and certainly never did it here previously.

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sen8or

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#3285359 23-Sep-2024 09:09

I've seen it in the US, where a "service charge" is added automatically, then there is a further prompt for a tip. I asked the server what the service charge was, he said it was the tip (18%), so they were essentially trying to double dip the tip.

It amazes me that American's seem happy to pay over and above for someone just to do their job. I have no doubt that hospitality workers work hard to provide you an enjoyable experience, but thats their job. Some go over and above I have no doubt, but its the employers responsibility to pay staff for doing their job, not mine.

rp1790

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#3285402 23-Sep-2024 11:55

sen8or:

I've seen it in the US, where a "service charge" is added automatically, then there is a further prompt for a tip. I asked the server what the service charge was, he said it was the tip (18%), so they were essentially trying to double dip the tip.

It amazes me that American's seem happy to pay over and above for someone just to do their job. I have no doubt that hospitality workers work hard to provide you an enjoyable experience, but thats their job. Some go over and above I have no doubt, but its the employers responsibility to pay staff for doing their job, not mine.

The key difference in the US is that Hospo workers will often only get a couple of dollars per hr wages and depend on the tip to survive. So, you have to tip 20%, you just have to. I lived there for four years and anytime you dine out you have to add on the sales tax (7-8%) to what it costs you and 20% tip. And try and make sure the person tipping you gets the tip, so cash is king for that.

Double dipping on tipping and tipping at takeouts or self serve places which is now coming in, no frigging way!

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