Decent customer service. Better than decent even. Certainly way better than the usual.
Dyson vacuum bought last November from NL has been playing up a bit.
The vacuum head just doesnt seem to work as well as it used to. It's not broken, just isnt quite right.
Wasnt sure if I could even get a new head, so yesterday morning went online to Dyson chat, coz you know, NL are the worst.
The nice person there agreed it wasnt working the best (they watched it working via my phone, so clever) and agreed to send me another head.
The accompanying emails suggested it would arrive about the 25th, I was ok with that.
And this afternoon it turned up!
I'm still smiling.