NZ Post raising prices again

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#1011865 24-Mar-2014 15:32

Yesterday I sent a small package of clothes from Chiang Mai to Koh Samui, an island way down south. It cost me $1 for the box and $2.5 for express postage. Postage for eBay items from overseas are airways cheap. Nz post is already super expensive imho and I now use them as rarely as possible.

mattwnz

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#1011891 24-Mar-2014 16:01

timmmay: Yesterday I sent a small package of clothes from Chiang Mai to Koh Samui, an island way down south. It cost me $1 for the box and $2.5 for express postage. Postage for eBay items from overseas are airways cheap. Nz post is already super expensive imho and I now use them as rarely as possible.

I wonder if NZ post is getting screwed by these overseas deliveries, because how much out what you paid for delivery, actually goes to NZ post. It doesn't really make sense that once that item arrives in NZ, they could then have to deliver it from Auckland to dunedin, which maybe 5+ dollars if it was sent internally.
A large amount of that fee you paid would have gone on the air transport of the item, so NZ post must only be making cents from delivering it after it arrives in NZ. That could be why only posties seem to deliver those items, and you often have to pick it up from the postshop.

What NZ post should turn into is a lower priced parcel delivery service. So less than half the price of what couriers charge.

Sidestep

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#1011971 24-Mar-2014 17:39

What NZ post should turn into is a lower priced parcel delivery service. So less than half the price of what couriers charge.

I think you're right – NZ Post could take a punt on a “branded” lower priced parcel delivery service. Maybe not half price.. but competitive..

In that scenario.. the erosion of Postal “legacy services” would continue, and after a period of cost cutting and change we'd have..

Self serve PostShop Kiosks, co-located in supermarkets, replacing PostShops.
Streetside “Community mail boxes” taking the place of existing Urban mail delivery services.
Rural Delivery reduced to 3 days weekly, contractors encouraged to diversify into courier/direct delivery services.

Winston Peters and Grey power leading a loud but eventually futile protest against the changes.

Over the coming decade, as usage drops, kiosk locations reduced by attrition, leaving only the more profitable “branches”, and a reduction in those underutilised Community Mail boxes.

Finally the remains will be sold to Toll who (while agreeing to continue essential postal services) will absorb the Courier, strip the remaining assets, and abandon the rest as uneconomic..

Aahh Well..

mattwnz

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#1011975 24-Mar-2014 17:54

Sidestep:
What NZ post should turn into is a lower priced parcel delivery service. So less than half the price of what couriers charge.

I think you're right – NZ Post could take a punt on a “branded” lower priced parcel delivery service. Maybe not half price.. but competitive..

In that scenario.. the erosion of Postal “legacy services” would continue, and after a period of cost cutting and change we'd have..

Self serve PostShop Kiosks, co-located in supermarkets, replacing PostShops.
Streetside “Community mail boxes” taking the place of existing Urban mail delivery services.
Rural Delivery reduced to 3 days weekly, contractors encouraged to diversify into courier/direct delivery services.

Winston Peters and Grey power leading a loud but eventually futile protest against the changes.

Over the coming decade, as usage drops, kiosk locations reduced by attrition, leaving only the more profitable “branches”, and a reduction in those underutilised Community Mail boxes.

Finally the remains will be sold to Toll who (while agreeing to continue essential postal services) will absorb the Courier, strip the remaining assets, and abandon the rest as uneconomic..

Aahh Well..

I think the problem is delivery volume, as posties can only deliver so much. But if posties moved to some form of ATV, it is a possibility. I think they really need a whole fresh approach. Currently they appear to dying a slow death and are just putting up prices as a result, which is not the solution. I don't really have much sympathy for them, as private sector business go through cycles like this all the time, and they have to reinvent themselves. I don't see much coming out of NZ post. You Post is a positive thing though, but not great for local NZ retailers.

surfisup1000

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#1011979 24-Mar-2014 18:03

I detest NZ post.

They just lost an item in the post and say they won't cover it under their insurance due to a technical loophole they are wriggling out of.

mattwnz

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#1012015 24-Mar-2014 18:53

surfisup1000: I detest NZ post.

They just lost an item in the post and say they won't cover it under their insurance due to a technical loophole they are wriggling out of.

Whats the loophole, is it considered a forbidden item or something?

freitasm

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#1012042 24-Mar-2014 19:45

Buzz Bumble:

Kyanar: To be honest, this particular individual never seems to post anything except snide remarks about "rich people" and "big business".

Then you obviously haven't read 90% of what I post ... which is your choice, but whiniing about it is plain silly. :-\

Well, I have to agree with others around here. To me 90% of what you post is calling upper management dweebs, greed and ignorant. this is on NZ Post, Telecom, Vodafone and others. It's getting tiring now.

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surfisup1000

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#1012045 24-Mar-2014 19:56

mattwnz:
surfisup1000: I detest NZ post.

They just lost an item in the post and say they won't cover it under their insurance due to a technical loophole they are wriggling out of.

Whats the loophole, is it considered a forbidden item or something?

Well, i wrote the street address on the postage. But, when it didn't arrive, NZ post said that they do not deliver to that street address because they have a PO Box.

But, I also wrote my return address on the package and NZ post have not returned it.

So, even though NZ post have lost my parcel, they say they have no liability because I used the physical address and having a return address is irrelevant to any compensation claim.

Basically, they lost it, and don't want to give me any compo.

richms

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#1012053 24-Mar-2014 20:38

surfisup1000:
Well, i wrote the street address on the postage. But, when it didn't arrive, NZ post said that they do not deliver to that street address because they have a PO Box.

But, I also wrote my return address on the package and NZ post have not returned it.

So, even though NZ post have lost my parcel, they say they have no liability because I used the physical address and having a return address is irrelevant to any compensation claim.

Basically, they lost it, and don't want to give me any compo.

If there is no delivery to the street address then they will typically redirect it to the PO Box. Thats what happens with anything I have sent to works street address because stupid ebay sellers will not send to po boxes. Never had one go missing.

I am sure you could escalate the issue you have with them.

Richard rich.ms

NzBeagle

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#1012056 24-Mar-2014 20:45

richms:
surfisup1000:
Well, i wrote the street address on the postage. But, when it didn't arrive, NZ post said that they do not deliver to that street address because they have a PO Box.

But, I also wrote my return address on the package and NZ post have not returned it.

So, even though NZ post have lost my parcel, they say they have no liability because I used the physical address and having a return address is irrelevant to any compensation claim.

Basically, they lost it, and don't want to give me any compo.

If there is no delivery to the street address then they will typically redirect it to the PO Box. Thats what happens with anything I have sent to works street address because stupid ebay sellers will not send to po boxes. Never had one go missing.

I am sure you could escalate the issue you have with them.

Agreed. Persist with them, it is likely somewhere. How long ago was it?

surfisup1000

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#1012067 24-Mar-2014 21:11

richms:
surfisup1000:
Well, i wrote the street address on the postage. But, when it didn't arrive, NZ post said that they do not deliver to that street address because they have a PO Box.

But, I also wrote my return address on the package and NZ post have not returned it.

So, even though NZ post have lost my parcel, they say they have no liability because I used the physical address and having a return address is irrelevant to any compensation claim.

Basically, they lost it, and don't want to give me any compo.

If there is no delivery to the street address then they will typically redirect it to the PO Box. Thats what happens with anything I have sent to works street address because stupid ebay sellers will not send to po boxes. Never had one go missing.

I am sure you could escalate the issue you have with them.

I know, this is what they say they do but they didn't in my case. It has been missing about 6 weeks now.

And, NZ post say that because i put the physical address there is no compo regardless of whether I had the correct address.

NZ post actually go further than this, and are adamant if the package could not be delivered to the physical and could not be marked up, they would have returned the goods to the return address (ie, my address). Because this has not happened, NZ post say the goods were likely delivered and this is another reason they will not give compo.

richms

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#1012068 24-Mar-2014 21:13

If its worth it, lodge with disputes tribunal and that should get some movement from them.

Richard rich.ms

JimmyH

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#1012080 24-Mar-2014 21:30

+1 to that.

File a claim for the value with the Disputes Tribunal. If the only reason was that you wrote a street address when the recipient had a PO Box Number, and you didn't break any terms & conditions, then I suspect it will be a slam dunk. They will likely just pay up rather than defend a (seemingly) shaky position on their part.

surfisup1000

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#1012082 24-Mar-2014 21:33

NzBeagle:
richms:
surfisup1000:
Well, i wrote the street address on the postage. But, when it didn't arrive, NZ post said that they do not deliver to that street address because they have a PO Box.

But, I also wrote my return address on the package and NZ post have not returned it.

So, even though NZ post have lost my parcel, they say they have no liability because I used the physical address and having a return address is irrelevant to any compensation claim.

Basically, they lost it, and don't want to give me any compo.

If there is no delivery to the street address then they will typically redirect it to the PO Box. Thats what happens with anything I have sent to works street address because stupid ebay sellers will not send to po boxes. Never had one go missing.

I am sure you could escalate the issue you have with them.

Agreed. Persist with them, it is likely somewhere. How long ago was it?

You didn't talk to this woman at NZ post. She highly rude , arrogant, and confrontational in the extreme. She was more interested in denying my claim than in trying to find my package.

I wonder, maybe I should ask to speak to her manager.

surfisup1000

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#1012086 24-Mar-2014 21:38

JimmyH: +1 to that.

File a claim for the value with the Disputes Tribunal. If the only reason was that you wrote a street address when the recipient had a PO Box Number, and you didn't break any terms & conditions, then I suspect it will be a slam dunk. They will likely just pay up rather than defend a (seemingly) shaky position on their part.

I'm not sure I would win.

I've been to the DT a few times before and never lost. But in this case I did make the mistake of writing the physical address on the package. Is this a technicality they can win on? Possibly, as it is the carriage of goods act that applies and not normal consumer law ( i think).

I'm not sure. Maybe I'll call citizens advice and speak with a lawyer.

Whatever the case, NZ post do markups to the addressee as I asked them what happens. But, it is also the case that NZ post make lots of mistakes doing markups too. I'm thinking the goods ended up in the wrong po box.

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