Bad experience with PB Tech

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#2384216 2-Jan-2020 14:31

dafman:

I haven't bothered to shop at PB Tech since their appalling fat-shaming advert some time back.

Your thread "Why I won't be buying from PB Tech" posted after this ad got a single +1. My reply, pointing out the deliberate misreporting of details by local media and putting the fines you mentioned in perspective against other retailers got 21. Sounds to me like you just have an axe to grind.

dafman

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#2384351 2-Jan-2020 19:06

SirHumphreyAppleby:

dafman:

I haven't bothered to shop at PB Tech since their appalling fat-shaming advert some time back.

Your thread "Why I won't be buying from PB Tech" posted after this ad got a single +1. My reply, pointing out the deliberate misreporting of details by local media and putting the fines you mentioned in perspective against other retailers got 21. Sounds to me like you just have an axe to grind.

It's a discussion forum, just expressing my opinion.

Happy new year.

Goosey

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#2384490 3-Jan-2020 09:03

Geektastic:

The funny thing is, you could still walk into the shop and use stolen cash or use your own card and they would not ask you for any of this.

Not quite...theres a maximum limit before they have to ask you for your ID. I think the magic number is $600...not sure, but I do remember a few years back when the AML came in....went to 'quickly' purchase a bar fridge 'cash' (old one broke down) and the rather large retailer wanted to ID check me (so I asked why when it was 'cash'). I havent been bugged by them since (i.e. direct mail of any sort).

MadEngineer

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#2384506 3-Jan-2020 10:19

Technofreak:
The AML compliance requirements increased recently, I think Sept/Oct. While some posters may not have experienced anything like this previously, get ready for it to be the new normal.

I think it is grossly unfair to be so critical of PB tech. Sure there might have been a better way of achieving the same outcome but they are just complying with the law. They probably like it even less than you do.

this, which has rightly been flagged as the answer.

I can understand both sides. I’m a geek so can follow the logic of being made to jump through hoops but also understand the frustration of people that just want to get sh.t done.

In New Zealand PBTech would be a prime target for credit card fraud and it’s a given that they would have been stung multiple times in the past.

You're not on Atlantis anymore, Duncan Idaho.

dejadeadnz

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#2384514 3-Jan-2020 10:37

SirHumphreyAppleby:

dafman:

I haven't bothered to shop at PB Tech since their appalling fat-shaming advert some time back.

Your thread "Why I won't be buying from PB Tech" posted after this ad got a single +1. My reply, pointing out the deliberate misreporting of details by local media and putting the fines you mentioned in perspective against other retailers got 21. Sounds to me like you just have an axe to grind.

i don’t particularly care for the details of this debate but surely mature adults can elevate the level of discourse a bit higher than e-preening over who got the most +1s?

Hammerer

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#2384553 3-Jan-2020 12:27

Also, a link to that discussion would be useful for those of us who aren't in the know about where this great debate was "won". I'd probably join the stand against bad ads.

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SirHumphreyAppleby

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#2384558 3-Jan-2020 12:33

dejadeadnz:

i don’t particularly care for the details of this debate but surely mature adults can elevate the level of discourse a bit higher than e-preening over who got the most +1s?

I absolutely agree. The +1 is a poor metric, especially since certain people seem to be given a +1 even if what they say is utter rubbish. My point however is that the vast majority of people could see the media portrayal of the ad as nothing more than sensationalism, to the extent of being an outright lie in some instances. Of the three points raised, one wasn't truthful, one was of a trivial nature, and the last was the so-called fat shaming.

@Hammerer https://www.geekzone.co.nz/forums.asp?forumid=48&topicid=245080

Rikkitic

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#2384640 3-Jan-2020 15:11

To return to my original complaint (and the topic), I discovered today that PB Tech took the payment from my account anyway, in spite of all their 'fraud protection' BS, and in spite of my explicitly canceling the order, and in spite of them explicitly telling me in an email that the order could not be completed unless I jumped through their hoops. Apparently they ignore their own rules. Way to go, anti-fraud squad!

(Oh, and they did send another email saying that the money they shouldn't have withdrawn has been refunded. We will see how that goes.)

Plesse igmore amd axxept applogies in adbance fir anu typos

Goosey

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#2384646 3-Jan-2020 15:29

Rikkitic:
To return to my original complaint (and the topic), I discovered today that PB Tech took the payment from my account anyway, in spite of all their 'fraud protection' BS, and in spite of my explicitly canceling the order, and in spite of them explicitly telling me in an email that the order could not be completed unless I jumped through their hoops. Apparently they ignore their own rules. Way to go, anti-fraud squad!

(Oh, and they did send another email saying that the money they shouldn't have withdrawn has been refunded. We will see how that goes.)

It’s only a hold. It will lift after a few days.... which is standard for all holds from any business.

My two cents.... I found it was a slight hassle when I went through this process however usually pay by credit card or poli if I’m feeling skint. Slight hassle aside, I as with others simply looked at the hold amount in the banking app... and all was easy thereafter AND product shipped the same day.

Rikkitic

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#2384659 3-Jan-2020 16:24

I don't have a problem with reasonable procedures and reasonable ways of going about them. In this case, I felt what I was being subjected to is not reasonable. I pay many things on-line and I have never been required to do something like this before. If there had been some kind of notification before I filled out the order form, gave my name, address, other details then filled out the payment form and clicked this and that and confirmed the order, I would have been less annoyed. At least then I could have made an informed decision about whether to proceed.

I do not use 2FA and I do not have Internet banking. That is my choice. Why should this company or any other simply blithely assume that I do? They are not doing me a favour by selling me something. I am doing them one by spending my money with them. They ought to be bloody grateful instead of demanding I perform circus tricks.

For those who think this is all fine and dandy, I can only say you have been well-trained and the Chinese government would probably be proud of you. I think of that silly Visa ad where everyone paywaves and then someone pays cash (me!) and the lemmings all stop and stare at the one who dares to be different. Or the performing seal who says don't pay with cash, like a caveman. I say go stuff yourself and quit trying to dictate how others live.

As I have discovered, there are plenty of businesses happy to take my money without the BS, and they will be the ones that get it.

Plesse igmore amd axxept applogies in adbance fir anu typos

SirHumphreyAppleby

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#2384660 3-Jan-2020 16:33

Rikkitic:

I don't have a problem with reasonable procedures and reasonable ways of going about them. In this case, I felt what I was being subjected to is not reasonable. I pay many things on-line and I have never been required to do something like this before. If there had been some kind of notification before I filled out the order form, gave my name, address, other details then filled out the payment form and clicked this and that and confirmed the order, I would have been less annoyed. At least then I could have made an informed decision about whether to proceed.

I agree. You definitely should be notified in advance if additional information may be required. It appears what PB Tech is requesting is only verification that you have access to the account details. This is the same procedure used by Paypal and I believe TradeMe. I don't consider that unreasonable given both seek to verify you are who you say you are. Retail businesses don't need to know that, and I would in most cases firmly tell them it was none of their d**n business. I can see why PB Tech would need to do this however, as they must protect themselves from fraud.

I have on several occasions been asked to provide additional information for online purchases. Often these involved services which could be exploited, such as hosting services. The requests were typically much more invasive, requesting copies of ID and/or credit cards. It is my policy to never provide this information, and I support your decision not to do so in this case, even though it's less somewhat less onerous.

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Rikkitic

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#2384665 3-Jan-2020 16:44

I have made many credit card payments to Trade Me in particular, but also a few to Paypal and I have never encountered this before. The problem with verifying access to my account details is that I don't use Internet banking as a matter of choice so can't immediately see changes on my balance. I also don't have a smart phone. That is another choice. Why should I have to?

PB Tech is trying to solve their problem by making it my problem. That is why I object. Fraud prevention is fine, but they need to find a way to do it that doesn't inconvenience paying customers. I don't mind, though. I am happy to take my business elsewhere.

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Senecio

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#2384668 3-Jan-2020 16:47

Rikkitic:

I do not use 2FA and I do not have Internet banking. That is my choice. Why should this company or any other simply blithely assume that I do?

Because it's 2020, they are a technology company and you are a very small minority not using internet banking. I can't possibly think of any good reason not to.

Rikkitic:

For those who think this is all fine and dandy, I can only say you have been well-trained and the Chinese government would probably be proud of you.

How well does that tin foil hat fit?

dafman

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#2384726 3-Jan-2020 19:56

Rikkitic:

PB Tech is trying to solve their problem by making it my problem. That is why I object. Fraud prevention is fine, but they need to find a way to do it that doesn't inconvenience paying customers. I don't mind, though. I am happy to take my business elsewhere.

To play devil's advocate here, PB Tech's current procedure doesn't inconvenience 99.9% of their online customers (ie. those with internet access to their bank and credit card accounts).

For the 0.1% that are don't have internet access to their accounts, it is probably more practical for PB Tech to refund them than implement an alternative set of procedures that will only be required on very rare occasions.

(obviously the %'s quoted above are a guess, but you get the drift).

richms

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#2384727 3-Jan-2020 19:59

Rikkitic:

I do not use 2FA and I do not have Internet banking.

A majority of people who are trying to buy computer parts online would use probably an app for their banking, if not online. You are in a minority and you expect every retailer to cope with your situation.

Richard rich.ms

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