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smalltrader
174 posts

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  #2718389 4-Jun-2021 17:12
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1101:

 

jonathan18:

 

Contacted the seller and got this reply: "Dear customer, sorry to tell you that your order been stopped. Pls send me your paypal account. We will refund you money asap."

 

 

Just FYI

 

NEVER accept a paypal payment as a refund. Never.
Its a known scam. They pay money to your paypal a/c (as a payment, not a refund), then they make a paypal dispute against you & get their money back .

 

If you originally paid Aliexpress by paypal, go though the proper procedures for refunds.

 

 

 

 

It saddens me that AliExpress has an opportunity to compete with the likes of EBay, Amazon Marketplace ..etc but the proliferation of dodgy sellers and the random shipping problems is really putting a dent on buyer's confidence. AliExpress does have some unique features like allowing people to get some parts that you simply cannot get anywhere else or getting a tool that is not stocked locally.

 

I am trying to provide feedback to AliExpress but I simply cannot find on the web site where you can provide feedback to AliExpress rather than the seller.




jonathan18
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  #2718487 5-Jun-2021 07:30
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1101: NEVER accept a paypal payment as a refund. Never.
Its a known scam. They pay money to your paypal a/c (as a payment, not a refund), then they make a paypal dispute against you & get their money back .


If you originally paid Aliexpress by paypal, go though the proper procedures for refunds.


 



Yep, the PayPal request is what got me highly suspicious - my reply to them at the time was the refund needed to be on the credit card I’d used to purchase the item, and I’d be raising a dispute as soon as I was able to (stupidly, the site makes you wait of days from the order being shipped before this can happen - makes me wonder if this allows a window for dodgy sellers to get away with stuff).

Just checked and the reply in full from the seller is the most useful ‘Dear customer, We just advise you this way.’ Clearly not going to get anywhere with them so will need to sit out the 10 days before starting the dispute process.


SirHumphreyAppleby
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  #2718489 5-Jun-2021 07:48
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smalltrader:

 

It saddens me that AliExpress has an opportunity to compete with the likes of EBay, Amazon Marketplace ..etc

 

 

AliExpress is no worse than any other platform. Amazon is rapidly heading down the toilet as they've now replaced their e-mail system with a live chat.

 

All three platforms are full of dodgy sellers. I consider eBay to be the worst of these. They're the only one I've had to file a charge back against, and that was not due to the actions of a seller, but eBay/Paypal themselves. I made two purchases using a multi-currency credit card to spend cash leftover after a holiday. They silently and without consent, applied a foreign currency conversion to the transaction, billing me in NZ Dollars, not Euro. I'm not sure if it is the same now, but this occurred every time someone purchased in another currency using a credit card that wasn't registered to a Paypal account with the option for conversion disabled. Currency conversion from Paypal or Amazon never benefits the customer.




frankv
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  #2720604 8-Jun-2021 10:37
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Happened to notice when I looked at AliX that there was a change to the status of my parcel which was previously shown as "Departed country of origin 30/4 11:06". Newly added was a "Clearing customs 2021-04-30 17:06". That seemed peculiar, so I did a bit of hunting around... Cainiao (the shipping company) only added "Airline departed from original country 2021-04-30 17:06:08". But 17track.com/en had this from NZPost:

 

2021-06-07 10:55 Auckland Airport 2022, Your item is in transit to a local delivery depot
2021-06-07 10:54 Auckland Airport 2022, Your item has arrived in New Zealand
2021-06-04 10:12 A tracking label has been created but your item isn't with us yet

 


:)

 

 


neb

neb
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  #2720872 8-Jun-2021 19:12
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Vaguely AliExpress but actually Amazon: Their shipping recently has been amazing, a week between ordering and having it at the door. It's now tempting to get stuff from there even if it's cheaper on Ali when I don't want to wait a month to get it, e.g. for some house-maintenance items that I'd prefer to have done sooner rather than later.

richms
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  #2720873 8-Jun-2021 19:15
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I have lost count of the deferred projects because I am waiting on something. Last thing was some JST connectors for a little screen I bought. Screen arrived, some of the connectors did and others did not so I went and got some off trademe instead and now guess what has finally shown up.





Richard rich.ms

neb

neb
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  #2729336 15-Jun-2021 20:40
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So Ali just beat Amazon for shipping speed, six days to get here for some rising-clamp screw connector blocks. I thought it'd be a fake tracking number or something at that speed but no, shipped on the 9th, arrived today (a non-postal-delivery day) late afternoon. And it was standard Aliexpress shipping.

 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).
CokemonZ
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  #2729369 15-Jun-2021 21:48
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My wife got a phone case delivered today, 9 days from order into the hand.

 

Mine have not arrived though.........


gasgob
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  #2729401 16-Jun-2021 03:12
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The phone case order placed in January finally arrived.

jonathan18
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  #2729434 16-Jun-2021 09:02
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jonathan18:

I've had some recent orders arrive quickly compared to earlier this year or last, but suggest this one was perhaps too quick to be true - ordered an item on 20 May, and received a 'delivered' notification on 1 Jun. No parcel had been delivered but that's not what the tracking info claims, which says it has been delivered to my address (NZ) in, of all places, The Netherlands! (see below)


Contacted the seller and got this reply: "Dear customer, sorry to tell you that your order been stopped. Pls send me your paypal account. We will refund you money asap."


I call scam, and said this in reply to their message; I'm unable to lodge a dispute yet, but certainly plan to do so. I'm wondering in setting up their fakery they mistook NZ for Zeeland?! Would others agree it's dodgy, or could there be a legitimate reason?



So the reply I got from the seller, when I set out my concerns, was - in total - ‘Dear customer, We just advise you this way’.

Honestly, I don’t have a clue what that even means! Once I was finally able to lodge a dispute I requested a full refund - seller’s counter-proposal was nil refund and the response ‘Hello. We have sent the item’. Of course, I rejected this and AliExpress sided with me within a day or so.

I acknowledge this may not have been a scam, but the seller’s refusal or inability to communicate anything that was meaningful made it impossible to trust what was going on; if the item ends up arriving they only have themselves to blame for not explaining things properly.

Other orders I’ve made recently have arrived within 2-3 weeks, so certainly way better than this time last year...

msukiwi
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  #2729442 16-Jun-2021 09:15
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jonathan18:Other orders I’ve made recently have arrived within 2-3 weeks, so certainly way better than this time last year...

 

Maybe due to a lower volume to deal with due to so many people now avoiding AliExpress if possible.

 

Or maybe they are trying harder due to the drop in customers / turnover?

 

I know I now spend about 5% of what I used to!


openmedia
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  #2729469 16-Jun-2021 10:06
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I've got an order stuck somewhere en-route now for 8 weeks on AliExpress standard shipping. Getting the same information from a number of trackers, meanwhile another order arrived in under 3 weeks via ePacket.

 

 

 

 

Lucky the items aren't urgent, but I'm getting close to the point where I really need them.





Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.


smalltrader
174 posts

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  #2729517 16-Jun-2021 10:53
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openmedia:

 

I've got an order stuck somewhere en-route now for 8 weeks on AliExpress standard shipping. Getting the same information from a number of trackers, meanwhile another order arrived in under 3 weeks via ePacket.

 

 

 

 

Lucky the items aren't urgent, but I'm getting close to the point where I really need them.

 

 

From tracking information, I am almost certain that your parcel is going by sea freight. Anything shipped by sea freight can easily take 2 - 3 months given the current global shipping problem. The fault lies with AliExpress as AliX always stated standard shipping takes 13 to 20 days to arrive which is not true for at least 70% cases (for me anyway).


smalltrader
174 posts

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  #2729610 16-Jun-2021 13:01
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jonathan18:
jonathan18:

 

I've had some recent orders arrive quickly compared to earlier this year or last, but suggest this one was perhaps too quick to be true - ordered an item on 20 May, and received a 'delivered' notification on 1 Jun. No parcel had been delivered but that's not what the tracking info claims, which says it has been delivered to my address (NZ) in, of all places, The Netherlands! (see below)

 

 

 

Contacted the seller and got this reply: "Dear customer, sorry to tell you that your order been stopped. Pls send me your paypal account. We will refund you money asap."

 

 

 

I call scam, and said this in reply to their message; I'm unable to lodge a dispute yet, but certainly plan to do so. I'm wondering in setting up their fakery they mistook NZ for Zeeland?! Would others agree it's dodgy, or could there be a legitimate reason?



So the reply I got from the seller, when I set out my concerns, was - in total - ‘Dear customer, We just advise you this way’.

Honestly, I don’t have a clue what that even means! Once I was finally able to lodge a dispute I requested a full refund - seller’s counter-proposal was nil refund and the response ‘Hello. We have sent the item’. Of course, I rejected this and AliExpress sided with me within a day or so.

I acknowledge this may not have been a scam, but the seller’s refusal or inability to communicate anything that was meaningful made it impossible to trust what was going on; if the item ends up arriving they only have themselves to blame for not explaining things properly.

Other orders I’ve made recently have arrived within 2-3 weeks, so certainly way better than this time last year...

 

 

 

IMHO. The fault lies more with AliExpress rather than the seller. AliExpress contracts the big logistics companies (eg. UBI, Yanwen, 4PX  ..etc) for shipping. Seller is simply using the shipping method provided by AliExpress.

 

It is obvious that AliExpress is unable to meet that “standard delivery time of 13- 20 days for 70 – 80% of the cases. This has been the situation for some time now. It is disingenuous for AliExpress to still claim 13- 20 days delivery time. I would suggest we as customers should give AliX a one star feedback for logistics service. It probably should say 60 – 80 days delivery but then no one will buy from AliX if they know the truth.


CokemonZ
1051 posts

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  #2733655 24-Jun-2021 11:24
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So I have had 3 small (think phone case size) parcels arrive very quickly - 2 - 3 weeks.

 

But my larger order, maybe the size of laptop box has been sitting in Singapore for over a week.


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