After having a truly awful experience signing up with the green-coloured carrier, I decided to move over to the purple one yet this was not without its own issues either.
I reported the issues to them as I saw it, they came back to me within about an hour, looked into the issue over the weekend then acknowledged that they got it wrong, apologised and let me know that they would update their website. They even provided a months service credit, which I was not expecting!
It's not hard to make a mistake, but it also shouldn't be hard to own up when you make one either.
There is something to be said for being real, and being honest.



