Couriers starting to charge for redelivery

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#1198430 16-Dec-2014 13:39

richms:
old3eyes:
Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Quite common. Why have staff time taken up opening and inspecting and logging peoples personal packages for no gain to the company?

Staff morale?

mattwnz

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#1198443 16-Dec-2014 14:03

Satch:
richms:
old3eyes:
Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Quite common. Why have staff time taken up opening and inspecting and logging peoples personal packages for no gain to the company?

Staff morale?

Don't think that has anything to do with it. If staff know they can't have things delivered, they wouldn't then think about it. It is not too different from friends popping in during the day to socialise with you at work.

Geektastic

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#1198531 16-Dec-2014 17:15

old3eyes:
mattwnz:
MadEngineer: Another +1 for delivering at work. Not sure why you wouldn't use your work place for delivery especially as a matter of course you'll have cctv footage.

Some workplaces may not allow personal deliveries, and I know of some that don't. If I owned a business, I don't think I would be that happy to have couriers coming in throughout the day dropping off things for staff personal use, using up staff time.

Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Morning tea is a bit antiquated and peculiar to this part of the world - as is afternoon tea. Just as an aside.

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#1198532 16-Dec-2014 17:17

scuwp: Chiming in adding my disgust at having to pay extra for incompetence/laziness.

Had the good old 'card to call' dropped at my house last week. Looking online the courier delivery time was 4:37am!!!! Card said occupant wasn't home, mind you just as well he didn't ring the doorbell...

Clearly just another lazy card dropper, with no intention of trying to actually complete the delivery. Why should I have to pay for crap like that? Not happy.

I've had a number of instances where couriers charge the person sending things (and hence, usually, me) for 'overnight' and it takes several days. Apparently they know they are incompetent so they won't guarantee anything - despite charging for it - saying it is 'just a target'!

Ruphus

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#1198711 16-Dec-2014 21:50

scuwp:
richms:
old3eyes:
Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Quite common. Why have staff time taken up opening and inspecting and logging peoples personal packages for no gain to the company?

Same here. Work for larger company and Admin team get right royally annoyed wasting their time logging and delivering personal packages. Hasn't happened yet but can see a ban on the horizon.

Lost parcels may come into it as well. If a receptionist supposedly signs for a parcel that's then lost, whose responsibility is it?

mattwnz

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#1198718 16-Dec-2014 22:04

Ruphus:
scuwp:
richms:
old3eyes:
Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Quite common. Why have staff time taken up opening and inspecting and logging peoples personal packages for no gain to the company?

Same here. Work for larger company and Admin team get right royally annoyed wasting their time logging and delivering personal packages. Hasn't happened yet but can see a ban on the horizon.

Lost parcels may come into it as well. If a receptionist supposedly signs for a parcel that's then lost, whose responsibility is it?

Also theft. The workplace would need somewhere secure to store things if the receptionist is signing for things. I think it is going to become more of an issues as couriers seem to prefer sending things to workplaces, as it is far less likely to require redelivery. I can see workplaces requiring people use parcelpod types of services

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dickytim

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#1198792 17-Dec-2014 07:38

Our courier is Waiuku used to be really bad, wouldn't come to the door, but who could blame him with vicious cats roaming the property, then he started leaving the neighbours parcels in our box, for about a week I just took them over and placed them in the correct boxes.

Unluckily for him I had a meeting with my Courier Post rep whom I reported the issue to, it wasn't just me that he was doing it to so he was dealt with severely.

mdooher

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#1198857 17-Dec-2014 09:24

mattwnz:
Satch:
richms:
old3eyes:
Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Quite common. Why have staff time taken up opening and inspecting and logging peoples personal packages for no gain to the company?

Staff morale?

Don't think that has anything to do with it. If staff know they can't have things delivered, they wouldn't then think about it. It is not too different from friends popping in during the day to socialise with you at work.

How the world must be changing. Our staff always get stuff delivered at work...about 20% of the stuff is signed for the rest is just dropped on the reception desk by the courier. The small amount of time the receptionist spends dealing with it is nothing compared to the convenience for staff.

I would never dream of stopping this practice.

Matthew

jen1001

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#1198867 17-Dec-2014 09:39

mail2mm:
I live in an apartment in central Auckland that requires a visitor/courier to use a call panel to reach the flat they want. I work from home so I am almost always here during the day. For years I got some parcels delivered while others resulted in a card being left, even when I was home, and the resulting drama in trying to get a re-delivery or arrange a pickup at a faraway depot.

Now I understand the difference between courier companies. For me Poste Haste and NZ Couriers leave a card about as often as they make a successful delivery. Courier Post (NZ Post) are almost always successful in delivering and for those times I am not at home the alternative to pickup at a nearby Post Shop is easy and convenient.

When I purchase and ask for courier delivery I ask for Courier Post. Retailers/sellers who do not usually use them have, more often than not, been accommodating in honouring my request. I don't know whether they cost more but from my perspective it would be worth it.

That's really interesting! I used to live in a CBD apartment and always used to have issues with Courier Post deliveries, including having to make a formal complaint because they failed to re-deliver my passport (without leaving a card to call) and continuously lying to me about it saying it had been returned to the DIA, when it was in their depot all along. NZ Couriers and Post Haste on the contrary have been pretty good at at least ringing the intercom. My partner also works from home so there's no excuses, someone would have been home.

Now I just get stuff delivered to work, less hassle and at least I know it'll be delivered when I am in the office.

raytaylor

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#1198968 17-Dec-2014 11:28

Last year I went around to the local courier depos and signed the form at each one to say they dont ever need to get a signature from me - smiling and waving for the camera is good enough.

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jtan

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#1198985 17-Dec-2014 11:47

Saw this post the day and likewise, I think this is a bit of a rort. Courier services should deliver to the door, and I would be rather peeved to receive a 'card to call' or missed delivery and asked to pay extra for a redelivery. My opinion would be that the first redelivery should be free, as this is usually arranged with the recipient for a suitable timeframe/date, but if this is missed then a charge for subsequent deliveries would be reasonable. Of course pickups from depots should remain free.

Interestingly I noticed that NZPost/CourierPost are now charging +$3 for signature required courier services (or at least specifically pushing it when sending parcels), so I would expect if I was sending a parcel and paying extra for this service, that the cost of any redeliveries should be included in the 'upgrade' cost.

I usually try to avoid these issues by requesting standard courier (signature not required) or sending courier parcels to work; these days a lot of courier services will send notifications on delivery so I can easily pop to reception and pick the parcel up pretty much as soon as it arrives so the risk of it being 'misplaced' is low.

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Satch

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#1199014 17-Dec-2014 12:27

mattwnz:
Satch:
richms:
old3eyes:
Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Quite common. Why have staff time taken up opening and inspecting and logging peoples personal packages for no gain to the company?

Staff morale?

Don't think that has anything to do with it. If staff know they can't have things delivered, they wouldn't then think about it. It is not too different from friends popping in during the day to socialise with you at work.

Read your analogy again and you will see it makes no sense at all. The mail room staff taking an extra few mins each day sorting personal deliveries doesn't compare in the slightest to "friends popping into work" and all the security, health and safety, and significantly more time wasted risks associated with that activity.

There are few perks in bigger companies these days so allowing a few personal parcels to be delivered to the work place is insignificant in the scheme of things. At least that's how I see it.

dickytim

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#1199045 17-Dec-2014 12:48

Satch:
mattwnz:
Satch:
richms:
old3eyes:
Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Quite common. Why have staff time taken up opening and inspecting and logging peoples personal packages for no gain to the company?

Staff morale?

Don't think that has anything to do with it. If staff know they can't have things delivered, they wouldn't then think about it. It is not too different from friends popping in during the day to socialise with you at work.

Read your analogy again and you will see it makes no sense at all. The mail room staff taking an extra few mins each day sorting personal deliveries doesn't compare in the slightest to "friends popping into work" and all the security, health and safety, and significantly more time wasted risks associated with that activity.

There are few perks in bigger companies these days so allowing a few personal parcels to be delivered to the work place is insignificant in the scheme of things. At least that's how I see it.

The best part of the day is seeing what new gadgets or toys other staff members are having delivered!

Then again it is rare that anyone takes a morning tea break or the full hour lunch break here so swings and roundabouts really.

mattwnz

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#1199156 17-Dec-2014 14:09

Satch:
mattwnz:
Satch:
richms:
old3eyes:
Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Quite common. Why have staff time taken up opening and inspecting and logging peoples personal packages for no gain to the company?

Staff morale?

Don't think that has anything to do with it. If staff know they can't have things delivered, they wouldn't then think about it. It is not too different from friends popping in during the day to socialise with you at work.

Read your analogy again and you will see it makes no sense at all. The mail room staff taking an extra few mins each day sorting personal deliveries doesn't compare in the slightest to "friends popping into work" and all the security, health and safety, and significantly more time wasted risks associated with that activity.

There are few perks in bigger companies these days so allowing a few personal parcels to be delivered to the work place is insignificant in the scheme of things. At least that's how I see it.

Depends on the business, as some businesses don't have dedicated receptionists, so you have couriers stomping through the workplace looking for someone to sign for a package. But my point is that it will only become more of a problem as people buy more and more things online. I know of people who get multiple deliveries a day, because they buy everything online including many of their non perishable food items, and sometimes some very large items can get delivered.

loceff13

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#1199179 17-Dec-2014 14:30

raytaylor: Last year I went around to the local courier depos and signed the form at each one to say they dont ever need to get a signature from me - smiling and waving for the camera is good enough.

The only problem with those systems is you can't easily choose to opt our for specific packages which might hold some actual value to you

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