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Topic # 159861 15-Dec-2014 13:24
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Looks like couriers are now starting to charge for redelivery. Had a courier card in my letterbox from nzcouriers to say I needed to go onto their new online redelivery  website to arrange redelivery. Their website won't propagate the delivery address from IE on my surface, so I will need to do it from my desktop, not a good start for their online systems. But I noted that they said that from next year they will be charging an extra 2.50 for redelivery, as the price of the courier doesn't cover redelivery. Although it says you can pickup for free from a depot. I can understand why they would want  to charge an additional fee, but the question is whether people will accept it. For example when a courier calls, you may be indisposed at the time, and sometimes couriers don't wait at the door, if you are slow at answering. This also makes it hard for people selling things because they would need to make sure the person was available to accept delivery, so I am only going to send things to people using couriers that don't have that fee, or  via NZ posts courier post. At least with NZ pst they will take the item to a local post shop. But picking  up from one of these couriers could require upto an hours drive. Also requires roof of ID and delivery address so you have to make sure you don't forget those. They also suggest having a secure lockup box for parcels onsite, but who is gong to go to that extreme unless you are getting parcels all the time. But it does look like if this is going t be brought in by most couriers, NZ posts service has got a big advantage in this, as all they need to do is take the item to a post shop and most people have a post shop close by, so them people don't incur any additional fees.

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  Reply # 1197722 15-Dec-2014 13:31
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Sounds like a rort to me, given the number of times couriers have popped one of those 'attempted delivery' cards in our letterbox when people are obviously at home and no real attempt has been made whatsoever. Which courier company was this?




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  Reply # 1197725 15-Dec-2014 13:33
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I was unable to arrange a post haste redelivery on the website, the 0800 number doesnt work from my location, so I just went to the depot and made them go and find it while I waited.

Pretty poor web site to not operate on mobiles, and to not accept mobile calls.

Post haste and nz couriers are the same company, seperate doors on the end of the same building in albany.




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  Reply # 1197727 15-Dec-2014 13:35
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NZtechfreak: Sounds like a rort to me, given the number of times couriers have popped one of those 'attempted delivery' cards in our letterbox when people are obviously at home and no real attempt has been made whatsoever. Which courier company was this?


NZcouriers. Yes I have had the odd occasion where they haven't come though the gate and just put a card through the letterbox, although it was a different company. I haven't received much from NZ couriers in the past, but I suspect if people get told they will need to pay for redelivery that the recipient will end up contacting the sender of the parcel to complain, as they wouldn't have agreed to that when it was sent. Otherwise the sender is going to have to tell them before sending that they will incur this fee if they aren't home and want it redelivered.

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  Reply # 1197728 15-Dec-2014 13:37
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NZtechfreak: Sounds like a rort to me, given the number of times couriers have popped one of those 'attempted delivery' cards in our letterbox when people are obviously at home and no real attempt has been made whatsoever. Which courier company was this?


Yeah I've had that as well, even seen the guy just pull up to the letterbox, throw a card in and drive off. 

Also we get them occasionally because we have a dog that goes "woof" when he hears a car pull up.... he cant get to them but they refuse to get out and just dump a card.





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  Reply # 1197729 15-Dec-2014 13:37
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I hate NZ Couriers. Been a few times now I have had to visit the depot for deliveries that came from across town. Might have just gone to the store and picked it up myself.



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  Reply # 1197730 15-Dec-2014 13:38
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richms: I was unable to arrange a post haste redelivery on the website, the 0800 number doesnt work from my location, so I just went to the depot and made them go and find it while I waited.

Pretty poor web site to not operate on mobiles, and to not accept mobile calls.

Post haste and nz couriers are the same company, seperate doors on the end of the same building in albany.


That's interesting, as I believe pass the parcel is post haste, and I wasn't aware of them charging that fee. I use pass the parcel a bit.

Their website doesn't actually work in internet explorer on my surface, which you would expect it to, as most websites should work in IE

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  Reply # 1197731 15-Dec-2014 13:38
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Its NZ Couriers making the move. And Don't be surprised if others follow.

As pointed out, it is going to weigh heavily on the ones who don't like doing residential drops so automatically card (Oh. but we don't do that, its not policy - tui) and them actually making the effort for the single delivery fee they are getting!

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  Reply # 1197734 15-Dec-2014 13:40
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NZtechfreak: Sounds like a rort to me, given the number of times couriers have popped one of those 'attempted delivery' cards in our letterbox when people are obviously at home and no real attempt has been made whatsoever. Which courier company was this?



The other day I was home and I was expecting delivery of a harddrive . 

My house has an external gate was closed when he turned up.  Rather than ring the gate bell he leaned over the fence and dropped it onto the concrete driveway. 

Fortunately it was well packed and suffered no damage. 


The last three times courier post have left 'card to call' when I've been home.  They just seem to refuse to ring my gatebell. Frustrating.


This is arrogant of the couriers to charge for redelivery as many times they are at fault.

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  Reply # 1197738 15-Dec-2014 13:43
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I have actually stood at my window and watched the driver stop in front of the letterbox and put the card straight into it because he presumably couldn't be bothered walking up the 10 stairs to my front door.

Definitely sounds like a forthcoming scam.






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  Reply # 1197739 15-Dec-2014 13:43
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Oblivian: Its NZ Couriers making the move. And Don't be surprised if others follow.

As pointed out, it is going to weigh heavily on the ones who don't like doing residential drops so automatically card (Oh. but we don't do that, its not policy - tui) and them actually making the effort for the single delivery fee they are getting!


I don't think NZ post will, as they seem to just take the parcel straight to a post shop, so there is no need for them to redelivery. I don't think they usually offer redelivery anyway.  So they will be liking this. They do have a big advantage with having lots of outlets for people to pickup from.
In a way it is a bit like a price rise, where userpays extra fees. I have noticed this sort of userpays happening more and more with NZ companies recently, as an alternative to raising prises across the board.

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  Reply # 1197740 15-Dec-2014 13:44
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Couriers would need to lift their game. Have had a varied response from couriers from:

 - Leaving packages at the door that were 'to sign'
 - Leaving packages at the door and ringing the doorbell
 - Leaving packages at the door and not ringing the doorbell
 - Leaving packages around the side of the house (quite randomly)
 - Continuously ringing the doorbell until we answer the door

Until their service is consistent I can't see how they can start charging? Or they will get as many rebuttal as they actually get people paying. 

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  Reply # 1197742 15-Dec-2014 13:45
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The problem is the very limited hours post shops are open. THey recently cut the hours at the birkenhead post office I have my PO BOx at from 5:30 to 5pm closing. No late nights and just saturday morning.

IMO they need to have 2 or 3 late nights for parcel collection and get it sorted so they can just text you if a parcel is there and forget the whole card thing. Then you can just swing by on the way home and get it.




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  Reply # 1197743 15-Dec-2014 13:47
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I can understand this and don't have a problem with the concept when the courier makes a genuine attempt to deliver, but you aren't available so has to come back. That costs them time and money.

The problem I do have is that most of the couriers are so bad at actually making a genuine delivery attempt, that people may end up having to pay for redelivery in cases where a lazy courier just cards you rather than trying to deliver etc.




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  Reply # 1197745 15-Dec-2014 13:48
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This is the webpage with the changes http://www.nzcouriers.co.nz/redelivery/cardleft_notification.html

I can see their point to an extent, but on the other hand it is part and parcel with the business, so I think it is something that should be built into the pricing. But then it may add on something like a dollar to the price of delivery, which would make sending goods more expensive.

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  Reply # 1197749 15-Dec-2014 13:50
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If I pay a store a fee to have a parcel delivered to my house, then that is all I am prepared to pay.

I have on the last few occasions sellers have used crap couriers that just left a card, or in some cases didnt do anything have just told the sellers to refund me in entirity as I dont have the goods at my location as I had paid for. Not had to get to the chargeback stage yet.

No way I will be paying an addidional charge to have the courier do their job if I was not advised of it ahead of time. If that was part of the sale conditions I would shop elsewhere.




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