Courier Post delays

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geek3001

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#3462259 17-Feb-2026 15:21

ANglEAUT:

& round we go again ➰➰➰

Time for an email to executive dot complaints at nzpost dot co dot nz

This supposedly goes to their senior management team.

If they actually want to fix problems and improve their service then this team needs to know.

richms

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#3462380 17-Feb-2026 21:35

When I have had this in the past it was blamed on reusing something with an exposed barcode from a previous shipment that had a destination associated with it.

Richard rich.ms

boosacnoodle

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#3462388 17-Feb-2026 22:10

richms:

When I have had this in the past it was blamed on reusing something with an exposed barcode from a previous shipment that had a destination associated with it.

Surely there must be a check in their system to go "hmm, actually this is the sixth time we've scanned in the depot - maybe something isn't right". Couldn't a competitor just send a couple hundred shipments in with different labels on them to just jam up the system with nonsense packages? How strange.

ANglEAUT

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#3463301 20-Feb-2026 11:17

geek3001:

Time for an email to executive dot complaints at nzpost dot co dot nz

This supposedly goes to their senior management team.

If they actually want to fix problems and improve their service then this team needs to know.

No response at all from 'executive dot complaints at nzpost dot co dot nz' since Monday. Looks like those emails actually go to /dev/null

Box 2 got separated and is now back in Christchurch.

Whilst the stop order that NZ Post Customer Support placed on Box 1 has the box stuck (permanently) at Mt. Roskill.

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

geek3001

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#3463308 20-Feb-2026 11:56

ANglEAUT:

No response at all from 'executive dot complaints at nzpost dot co dot nz' since Monday. Looks like those emails actually go to /dev/null

I can confirm based upon both past and recent experience that they do answer, however they are sometimes slow to do so which is indicative of their deteriorating attitude towards customers.

If you don't receive a response, I would recommend chasing them - they are after all a State Owned Enterprise and are ultimately answerable to taxpayers.

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