[WXC/VFX] Xnet Vfx phone lag on pickup

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Xnet Vfx phone lag on pickup

Cylon

18 posts

Geek

#111283 29-Oct-2012 15:57

Any one got a clue, xnet dont, they suggested I post the problem here !!! RIDICULOUS

When I get a call and answer the phone as you do with the normal hello, I need to say this 5 times before the caller can hear me and respond, despite the fact I can plainly hear them from the get go

Ph was perfect when initially setup, this developed over the last 2 weeks, lots of outbound data loss
according to xnet, and maybe continuing to ring even tho I had picked it up, After a look at my call records

Never offered a fix for it tho, jeeze wayne, maybe goodbye xnet. I want a vfx phone that works

Zeon

3913 posts

Uber Geek

Trusted

#708513 29-Oct-2012 16:07

How doy ou know you have outbound packet loss? What kind of ATA and router are you using?

Speedtest 2019-10-14

sbiddle

30853 posts

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Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#708530 29-Oct-2012 16:43

If you are here after some help providing details of your setup would be good.

Cylon

18 posts

Geek

#708596 29-Oct-2012 18:02

Router is Dynalink RTA 1046VW coupled to uniden dec ph.

How do I know I have outbound data loss ? The nice helpfull helpdesk man at xnet told me so.

I did not used to have outbound data loss and the ph has only been on 6 weeks and for 4 of them I have no problem, and nothing has changed.

Looks like a telecom fault to me, but who ya gonna call ?

Whats ATA mean?

RunningMan

8912 posts

Uber Geek

#708605 29-Oct-2012 18:20

Cylon: Any one got a clue, xnet dont, they suggested I post the problem here !!! RIDICULOUS

Why is that ridiculous? You appear to be using unsupported hardware, so it's probably a good thing to point you here for some assistance.

Cylon:
When I get a call and answer the phone as you do with the normal hello, I need to say this 5 times before the caller can hear me and respond, despite the fact I can plainly hear them from the get go

Ph was perfect when initially setup, this developed over the last 2 weeks, lots of outbound data loss
according to xnet, and maybe continuing to ring even tho I had picked it up, After a look at my call records

Never offered a fix for it tho, jeeze wayne, maybe goodbye xnet. I want a vfx phone that works

What have you tried in the way of troubleshooting?

Is your ISP Xnet, or are you just using an OpenVFX line?

What are you modem line stats?

Are there any other problems as far as your internet connection goes?

farcus

1545 posts

Uber Geek

#708607 29-Oct-2012 18:24

Cylon: Any one got a clue, xnet dont, they suggested I post the problem here !!! RIDICULOUS

When I get a call and answer the phone as you do with the normal hello, I need to say this 5 times before the caller can hear me and respond, despite the fact I can plainly hear them from the get go

Ph was perfect when initially setup, this developed over the last 2 weeks, lots of outbound data loss
according to xnet, and maybe continuing to ring even tho I had picked it up, After a look at my call records

Never offered a fix for it tho, jeeze wayne, maybe goodbye xnet. I want a vfx phone that works

xnet have directed you to geekzone because you are using an unsupported device on their network.
Surely you were aware of this when you signed up wiht them.
It is spelled out very clearly on their website that openvfx is for the technically inclined.

Here is a quote from the VFX website

Hardware is not supported

Customers can now use a non certified device with the Xnet VFX service. This means you can use a wider range of hardware that suits your requirements, however only limited support will be provided for the set up and troubleshooting of non certified devices. Current customers of the Open VFX service often share ideas or receive technical support from on-line forums such as www.geekzone.co.nz.

chevrolux

4962 posts

Uber Geek
Inactive user

#708612 29-Oct-2012 18:33

Have you tried a different ata? How stable is your connection? Can you tie the phone problem to specific times where you might be torrenting/downloading something? Have you considered using a certified device that VFX will auto-provision? Something like a SPA112 or PAP2T?

Edit: also why on earth is this in off topic?!

Cylon

18 posts

Geek

#708653 29-Oct-2012 20:03

I have full xnet fusion package, my internet runs ok 13 down 1 up. I dont do torrents, downloads seldom all, mainly watch movies vai proxy at night. plus a lot of reading at night also

The xnet tech assured me the dynalink would work ok, I checked b4 fusion hookup, the setup was no sweat and worked
right off the bat,
It has got the latest ver firmware, owned 4yrs, never had prob with it, unlike some of the supported ones

Tried dif version of audio driver, no success, gone back to xnet reccomended one, very little else I can do it seems,
Except shop around some more, having been a xnet customer for over 5 yrs change is hassell I would rather not do.
But hey if they wont help because you didnt buy their dam modem then so be it

Mighty Ape

Shop now on Mighty Ape (affiliate link).

farcus

1545 posts

Uber Geek

#709584 31-Oct-2012 05:25

Cylon: I have full xnet fusion package, my internet runs ok 13 down 1 up. I dont do torrents, downloads seldom all, mainly watch movies vai proxy at night. plus a lot of reading at night also

The xnet tech assured me the dynalink would work ok, I checked b4 fusion hookup, the setup was no sweat and worked
right off the bat,
It has got the latest ver firmware, owned 4yrs, never had prob with it, unlike some of the supported ones

Tried dif version of audio driver, no success, gone back to xnet reccomended one, very little else I can do it seems,
Except shop around some more, having been a xnet customer for over 5 yrs change is hassell I would rather not do.
But hey if they wont help because you didnt buy their dam modem then so be it

I'm not familiar with your router so I can't help, but . . . you might actually get some assistance if you post your problem in the correct forum and provide some details on your setup (router voip settings)